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Amman Queen Alia Airport Passenger Reviews and Amman Airport Traveller Reports
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AMMAN QUEEN ALIA AIRPORT customer review : 25 April 2013 by B Quin (Australia) |
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Rating : 0/10 |  |
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Recommended |  |
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Beautiful new airport. Architecture is stunning. It all ends there. Went through security to check in and waited 11/2
hours for the surly staff to check us in. I had had an injury and required a wheel chair, but couldn't contact
airport prior to flight. There were no - not one seats- in the waiting area for check in. The doors of the smoking
rooms were open with smoke coming out. The toilets were filthy. In one toilet a staff member was sitting on the floor
with cleaning materials, but the basin areas, stalls and toilet were dirty. No paper, soap or drying paper.
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AMMAN QUEEN ALIA AIRPORT customer review : 26 March 2013 by A Hourani (Dubai) |
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Rating : 8/10 |  |
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Recommended |  |
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Beautiful sleek new terminal opened on 21 March, completely replaces overcrowded old building. Very modern
and compact, more immigration counters but slow baggage delivery probably due to initial teething problems
but give it a few weeks and this will probably turn out to be the best hub in the East Med / Gulf area if you
ask me.
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AMMAN QUEEN ALIA AIRPORT customer review : 21 March 2013 by Drew Keys (Australia) |
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Rating : 10/10 |  |
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Recommended | |
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Flew into Amman on Tuesday 12th Feb and out on Sunday 17th. Both flights were on Etihad operating from/to
Abu Dhabi. Although officially opened on Thursday, it's really still in the soft opening phase (only 4 or 5
flights operating each day from this terminal to ensure all teething problems are ironed out). I always
enjoyed travelling through the old terminal which was compact, atmospheric and friendly - if a relic from the
early eighties! The new terminal is still friendly and compact but elegant and spacious in a way that
competes with the world's best. The shops are not fully operational but look like typical airport duty-free with
a selection of eating options and lounges that have views throughout the terminal. Passport control (in and
out) was swift and efficient, as was check-in and security clearance when leaving. As always, all staff were
courteous and friendly. QAIA is sure to give other hubs in the region a run for their money!
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AMMAN QUEEN ALIA AIRPORT customer review : 24 January 2013 by M Bertram (Australia) |
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Rating : 2/10 |  |
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Recommended | |
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One of the worst airports we've been to! Upon arrival we were greeted with an old airport and chaotic queues
for currency exchange and immigration. Then at the baggage collection area, some staff near the chute were
picking up every single suitcase looking for a particular one that they needed to collect. It was irritating to
say the least. The airport once again failed to impress when we departed. We only discovered we were in the
wrong terminal after going through the chaotic security check and then had to try and explain to the staff
that we needed to be in the other terminal across the road and were sent from person to person until finally
they let us out. Over at the other terminal, we had the same chaotic security check before checking in and
facing a long line at the immigration desks. Although the airport looks old and dated, the RJ lounge was
actually quite new and modern and certainly an oasis after check in.
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AMMAN QUEEN ALIA AIRPORT customer review : 28 December 2012 by J Bridgewells (UK) |
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Rating : 1/10 |  |
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Recommended | |
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This airport is by far the worst airport I have ever visited. Staff were simply rude and the whole check-in
system is hugely flawed. I waited 6 hours to even enter the check in area, where I was greeted by RJ staff.
Furthermore, language skills are very poor (for English) and we even noticed one member of staff smoking
(surrounded by no smoking signs just about everywhere). The terminal is not great - old and dirty, but more
importantly staff training certainly needs improvement!
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AMMAN QUEEN ALIA AIRPORT customer review : 12 December 2012 by John Duffus (Thailand) |
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Rating : 0/10 | |
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Recommended | |
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One of the worst airports anywhere, although not quite on a par with Kathmandu's Domestic Terminal.
Currency exchange desk unmanned for several minutes on arrival resulting in long queue for local currency to
purchase visa on arrival. One desk for such visas, yet no-one on duty. It turned out we could not see the
officer was asleep! Baggage for business class took 45 minutes to appear. Business class departure was
initially more pleasant until getting near the gate where the chaos at a second security check and the gate
itself was quite appalling. Transit on the way back from LHR to BKK was almost a farce when an Immigration
officer accused me of trying to exit Jordan without having a visa, despite my showing him by LHR/AMM
boarding pass and ticket! It was only when a colleague put him right that he waived me on. Gate
management was even worse: just one official taking a good 20 seconds to check each passenger against the
manifest of a nearly full A330, and then no priority boarding - just a mad scrum. The new Terminal cannot
come soon enough. Unless they provide extensive training for the staff, though, I cannot see how it will
improve much.
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AMMAN QUEEN ALIA AIRPORT customer review : 29 August 2012 by C Marconni (China) |
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Rating : 2/10 | |
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Recommended | |
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Amman Airport is one of the worst I've been to and I often travel all around for leisure and business! Impolite
staff! Most don't speak English and try to communicate in Arabian. Queue? They don't know what queue is. It
is a real mess, people coming and going, everyone talking at the same time. With lots of connections, mostly
domestic ones, you have to walk outside the building. On one occasion, it was raining heavily and all
passengers who had to transfer from domestic into international terminal got just wet! I've been here a few
times and I don't recommend it at all!
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AMMAN QUEEN ALIA AIRPORT customer review : 8 February 2012 by J Atkins (Australia) |
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Rating : 2/10 | |
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Recommended | |
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Amman is one of the worst airports I have ever been to (I have only transited here). You are only allowed
into the gates when your flight is due to board, and there is minimal seating in this waiting area (although a
reasonable duty free section). Security is a free-for-all scrum with no order whatsoever and planeloads of
people pushing and shoving, and I have concerns for its effectiveness. The staff appear surly but are friendly
when asked. The whole place stinks of smoke, staff smoke freely around the terminal, especially early in the
morning.
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AMMAN QUEEN ALIA AIRPORT customer review : 25 January 2012 by T Patrick (Hong Kong) |
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Rating : 2/10 | |
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Recommended | |
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Awful. Long lines for visas and even for people with visas. Have to have exact change for visa, no USD. Lots
of men passing huge piles of passports to desk from people at back of line. Place dim, smoky and really 3rd
world in appearance. Bags not there after waiting 45 mins for Visa and immigration. Duty free shop is quite
good though. New airport is on the way - unless they retrain everyone in how to run a busy airport it will be a
lovely building staffed by incompetents.
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AMMAN QUEEN ALIA AIRPORT customer review : 25 January 2012 by A Samson (Dubai) |
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Rating : 6/10 |  |
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Recommended | |
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Compact airport, starting to look a bit shabby and overcrowded but it covers all the bases decently.
Immigration area is small and crowded but we were processed quickly and luggage was already waiting at
carousel downstairs so it took less than 30 minutes to be out of the airport in all. Check-in is more of a chore
due to overcrowded x-ray area prior to check in, again the process is faster than first impression. Decent duty
free and lounge. While by no means an impressive airport, I have seen much worse, hopefully the modern
looking new terminal which is being built next door will be completed soon in order to relieve some of the
pressure on this one.
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AMMAN QUEEN ALIA AIRPORT customer review : 20 January 2012 by Ian Gilmour (UK) |
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Rating : 6/10 | |
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Recommended | |
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Not the smartest airport: two "terminals" connected by a shopping corridor. Airport staff and officials can
appear sullen, but that's only surface - they are usually helpful when needed. The business-class lounge
(Crown Lounge) is large and comfortable enough, although the food offered is uninspiring. Oddly, for an
airport/airline trying to build a hub network, long haul business passengers arriving in the early hours have to
pay to use showers or spend time in a relaxation room. Long connections may, or may not, entitle you to a
nearby hotel room if you are travelling RJ. The visa purchase and immigration queues on arrival can be a trial,
something the airport and the security/immigration services could iron out quite simply.
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AMMAN QUEEN ALIA AIRPORT customer review : 16 December 2011 by E Connor (Spain) |
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Rating : 4/10 |  |
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Recommended | |
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Of all the airports I've visited this one is definitely the most run down with the dirtiest toilets . As previously
stated there is an attendant who sits but definitely does not do anything else. As for the rest of the
terminal, shabby but okay. The cafe was very good, serving good quality sandwiches and drinks for a
reasonable price and they had free WiFi. Have to say I was surprised by the state of the airport, in dire need
of a facelift, its one saving grace - nice staff.
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Amman Queen Alia Airport customer review : 9 May 2011 by L Wallace (USA)
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Customer Rating : 3/5 |
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Had stopovers in Amman en route to Bangkok and back. The staff was friendly. My complaint is
the bathroom - no toilet seats. And despite having a bathroom attendant in there the whole
time, it really wasn't clean. The bathrooms certainly do not reflect cleanliness and amenities
elsewhere in the airport. Airport security couldn't care less about what I took to Thailand,
but was very strict when returning to the US. They went through my bags and confiscated my
tweezers.
Amman Queen Alia Airport customer review : 21 July 2010 by I Petrou (Cyprus)
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Customer Rating : 2/5 |
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The worst airport I've ever used! The toilets and airport in general were dirty. The staff was
rude. At the passport control there was an officer and a friend of his who kept my passport to
look every single stamp in it and discuss about the countries I've visited! Then they were
asking where my country is (Cyprus). After that, duty free was expensive. Such a pity, because
we liked the country, but this airport was the last taste.
Amman Queen Alia Airport customer review : 30 June 2010 by Paul Harvey (UK)
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Customer Rating : 4/5 |
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A colleague experienced the usual scales fiddle with her bag weighing 6 kg more on the return
flight than the outbound flight. No amount of discussion could get them to weigh the bag again
on another set of scales. Check-in was fast, security thorough (three different sets of X-rays
and gates before you get to the plane. A very large Duty Free with reasonable prices. WIFI was
confusing, three different networks seemed to be there, one marked "Free" which it was not and
the others would not respond. Cafes etc plentiful and airport was clean.
AMMAN QUEEN ALIA AIRPORT review : 15 September 2009 : by Dave Stanley
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Customer Rating : 3/5 | |
In and out on the BMI flight. The only problem arriving was with customs, who are always very
strict about what can and can't come in. Departure was no problem. There is a good range of
shops and cafe's, which were open during Ramadan. The business lounge is very nice, with a
good range of drinks, food and free wi-fi.
AMMAN QUEEN ALIA AIRPORT review : 28
July 2009 : by D Zimmer
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Customer Rating : 2/5 | |
Arrived into AMM on Delta from JFK July. Lined up with other US citizens to obtain an entry
visa The agent seemed busy looking into his computer while we waited for him to finish what
he was doing, then another flight arrived and people cut in front of us to get their visas;
they were helped immediately by that same agent while we waited and waited. Immigration line
for non-Jordanians was very long - even when the line for Jordanians cleared , the agents
would not help us, so there were 2 long lines for Americans and other nationalities and 6
empty lines where agents just stared at us. I waited 45 minutes to reach the immigration
agent. The baggage claim area was chaotic with luggage scattered all over the floor, it reaked
of smoke and sweat, I finally found my luggage buried under a pile. I almost wanted to take
the next flight out after that dreadful experience and unhelpful airport officials.
Thankfully I stayed in Amman for a few days and found people to be friendly and kind.
The airport is a typical third world old and tired place, don't expect anything like Dubai,
Abu Dhabi, or even Tunis.
AMMAN QUEEN ALIA AIRPORT review : 23
April 2009 : by Andrew Stuckles
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Customer Rating : 4/5 | |
Arrival terminal on an international flight was ok. It looked rundown and a little faded.
Still, customs was fairly quick and efficient. Baggage retrieval was chaotic, but ok. After
looking around on various conveyor belts, I finally found my bag after about half an hour. On
departure, airport looked very much different. Modern, with a few shops like Starbucks (with
free Internet for paying customers) and a few small cafes. Bathrooms were clean and
maintained. There is a smoking room for those who are smokers.
AMMAN QUEEN ALIA AIRPORT review : 31
October 2008 : by S Collyer
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Customer Rating : 1/5 |  |
Overhead announcements are repeatedly saying that smoking is not allowed in the airport. Perhaps not
by the travellers but by staff. It was disgusting to see the staff smoking and then crushing the
butts on the floor. All staff - immigration staff.
AMMAN QUEEN ALIA AIRPORT review : 3
October 2008 : by Dave Stanley
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Customer Rating : 4/5 | |
There is now a decent range of cafes at this airport, which includes Starbucks, Cinabon etc. They
have done some other work to improve it, but it could still do with a total refurbishment. The duty
free is still good.
AMMAN QUEEN ALIA AIRPORT review : 19 June 2008 : by James Chlup
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Customer Rating : 4/5 | |
I have used this airport several times now and have found it adequate. It has some good eating
options, and the duty free shop is good. The only problem is the lack of seats while you wait for
the gate to open. The airport is in need of a facelift, which it will hopefully get soon.
Amman Queen Alia Int'l Airport review by Justin Jones
12 November 2007 Customer Rating : 
I fly twice per month in and out of Iraq, through Amman, with minimum transits of 5-6 hours. For a
modern country like Jordan it's a shame that the first glimpse of that country you get is the run down
Queen Allia International Airport. It needs a serious refurb. At 6am you can't even find any toilet
paper in the whole airport. The airport is a really bad experience as is the RJ transit hotel! When
transiting through Queen Allia bring toilet paper or kleenex, baby disenfectant or airline refreshing
towels! If lucky enough to fly business, the lounges are OK, nothing more.
Amman Queen Alia Int'l Airport review by Iain Williamson
31 May 2007 Customer Rating : 
Always a pleasant experience for this reason, with helpful staff at all
levels in all areas when arriving/departing/ or in transit.
Amman Queen Alia Int'l Airport review by Charles Roberts
21 January 2007 Customer Rating : n/a
A fairly horrible airport, although sometimes with helpful staff. There are hardly any places to
sit, and the security is very tight - which means that you might or might not be able to visit an
airline office, since you have to enter the area where only departing passengers are allowed. I was
lucky and the guard decided to let me through to change a ticket - but gave my traveling companion a
hard time. There are few places to sit, the bathrooms are quite gross, and it's very smoky. The only
thing going for it is that the exchange counter by the visa desk offers a rate of exchange often
much better than the hotels in Amman. If you are getting a taxi from the airport, there are slips
with pre-set rates (pretty good) which you should be given when you hire a cab - but that doesn't
always happen.
Amman Queen Alia Int'l Airport review by Jim Gould
30 November 2005
For someone who travels frequently through Queen Alia I suggest that
King Abdullah do something about the visa system in place. Every time I
go through Amman, an entire page is used. The size of the visa and the
multiple stamps warning to go to the police station after 2 weeks is
ridiculous. Institute a visa system with a small stamp that allows
tourists multiple entry for a specified period.
Amman Queen Alia Int'l Airport review by Adam Majrouh
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June 2005
Travelling from Dubai to Amman, Via Perth, Australia. I Must say on earlier visits to Queen Alia, the
conditions were horrible, but on my latest visit to Amman, I was quite impressed at the improvements.
The Duty free area is comparable to other international airports, and the service was great. Although I
must say that seating was limited, although I now know that multiple new lounges are being built, which
are for regular passengers (not only for First class).
Amman Queen Alia Int'l Airport review by James Ghanem
17
May 2005
Travelling JFK to Amman is a long enough flight without having to worry
about the chaos once at the airport. Have Jordanian Dinars at the ready
for Visas because the lines are long enough. The immigration staff is
efficient as they can be on their 15 year old computers that belong in a
museum. The rest rooms are a disgrace. However, the Jordanian
hospitality is wonderful, the duty free shop is well stocked and staff
knowledgable and pleasant. Pack things to keep you busy, because after
the duty free shop there is not much else to do. Security very tight.
Amman Queen Alia Int'l Airport review by Ben Weston
8
March 2005
Passed through here on a World Business Class ticket with KLM en route to Amsterdam. Upon arrival
the first impressions weren't good. The place looked shabby and worn and the immigration was a
little disorganised though mercifully didn't take long compared to places like Dubai. One tip, you
have to buy a visa which costs 10 JD but the little money exchange counter in immigration didn't
seem to be open when I passed through. I'd get your JD's before arriving to prevent big delays if
you pitch up when it's closed. The Departure terminal is better but is a far cry from the slick
Beirut airport. The duty free section however is very good and the business class lounge is pleasant
if a little understocked with food and drinks - the selection is basic.
I became a little annoyed at the immigration queues which moved painfully slowly and then the
officer closed the desk as I reached the front of the queue!
Amman Queen Alia Int'l Airport review by Dave Stanley
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November 2004
Most of the comments from other people are accurate. I passed through the airport a few times this
month, mostly at antisocial times, so I was not in the best of moods. There is certainly very
little to do in the airport with only basic facilities. The duty free shopping area is good though.
I also found the staff to be helpful and efficient. I used the business lounge which was very good
and clean (it looked new), with a good snack selection and Internet access.
The airport is about 20 minutes from Amman by taxi. The airport runs a fixed fare scheme. Someone
near the taxi area should give a ticket with a list of prices so that the taxi drivers cannot con
you. The price should be in the region of JOD15-20. Taxi drivers will often try to con the unwary.
Journeys inside Amman will cost the locals less than a dinar normally.
Amman Queen Alia Int'l Airport review by Mark Binnie
7
September 2004
I visited Queen Alia Airport in Amman in Sept, and flight from London to Bangkok.
I agree with Hugo Duran's comments on this site. This airport is an absolute dive. Most people only
come here to connect another onward flight. If you have the choice to go via another route and avoid
this place - do it.
Amman Queen Alia Int'l Airport review by Jill Grimley
9
May 2004
We spent time in Queen Alia Airport in April 2004. The shopping area is clean and bright but limited
in choice. The sitting areas are limited, uncomfortable and not very clean. The toilets I found were
smelly, dirty and really unpleasant to use (Locks still broken.) Thankfully we were taken out of the
airport to a hotel, as our flight was delayed by about 6 hours. On our return the "checking in"
procedure was chaotic. The one good thing I can say is that security is tight.
Amman Queen Alia Int'l Airport review by Hugo Duran
25
September 2003
On our flight change from Amsterdam to Bangkok with Royal Jordanian Airlines we were forced to spend
some hours on this airport. I must say this was not a pleasant stay because there is very little to
do, apart from the brightly illuminated small tax-free shopping area, which looks OK. There is
enough to see to spend some time. Outside the shopping area there is hardly any thing to do save for
some coffee selling points, a pizza counter and a France Delight counter where you should think
twice to order something to eat or you must be starved in this case anything will help to fill your
stomach. The only comfortable seating facilities are situated in front of the France Delight counter
but with only about 30 chairs available you find yourself lucky to get a seat. The other places
where you can seat are situated close to the gates but these are very uncomfortable and dirty. The
local’s are disregarding the non-smoking signs and when you comment to their behaviour they just
ignore you and keep on smoking. The male and ladies restrooms are incredible dirty and not well
kept. Almost all locks on the doors are not functioning; at the washstand the soap dispensers are
out of order, you may dip your fingers in the soap containers, which are open standing for this
purpose on the sink. The faucets are not fixed and rotate in all directions allowed by their
flexible connection to the water pipes and in one of the restrooms the electrical cable of the hand-
drying unit was inadequately repaired. They just twisted the live wires together and did not
insulate the connection, thus very dangerous in this wet environment. Although we did spend our
waiting time at night in the airport, the coolest part of the day, it was sticky hot.
Our conclusion: Try to avoid this place if possible.
Amman Queen Alia Int'l Airport review by M Malkawi
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August 2003
With regard to the shopping facilities, I support earlier comments about the poor and
limited range. In addition, even though the prices of international goods appeared fair, those of
local, Jordanian goods, are ridiculously high. I noted a recent improvement in the catering
facilities, that of the Blue Fig counter. The young and very helpful female assistant was pleasant,
clear and very competent. The capuccino provided was excellent and the price
comparable with other international Airports.
Amman Queen Alia Int'l Airport review by Mark Daniel
21
June 2003
Queen Alia is a clean airport but lacks in shops and restaurants. The two terminals are identical,
making somewhat confusing between the arrivals and departures terminal. The airport is well known
for delays that last five hours and Ihave been caught in them. When this happens, staff are least
helpful, lines of people fill the airport and it is hectic.
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