AMMAN QUEEN ALIA AIRPORT review : 15 September 2009 : by Dave Stanley

Customer Rating : 3/5

In and out on the BMI flight. The only problem arriving was with customs, who are always very strict about what can and can't come in. Departure was no problem. There is a good range of shops and cafe's, which were open during Ramadan. The business lounge is very nice, with a good range of drinks, food and free wi-fi.

AMMAN QUEEN ALIA AIRPORT review : 28 July 2009 : by D Zimmer

Customer Rating : 2/5

Arrived into AMM on Delta from JFK July. Lined up with other US citizens to obtain an entry visa The agent seemed busy looking into his computer while we waited for him to finish what he was doing, then another flight arrived and people cut in front of us to get their visas; they were helped immediately by that same agent while we waited and waited. Immigration line for non-Jordanians was very long - even when the line for Jordanians cleared , the agents would not help us, so there were 2 long lines for Americans and other nationalities and 6 empty lines where agents just stared at us. I waited 45 minutes to reach the immigration agent. The baggage claim area was chaotic with luggage scattered all over the floor, it reaked of smoke and sweat, I finally found my luggage buried under a pile. I almost wanted to take the next flight out after that dreadful experience and unhelpful airport officials. Thankfully I stayed in Amman for a few days and found people to be friendly and kind. The airport is a typical third world old and tired place, don't expect anything like Dubai, Abu Dhabi, or even Tunis.

AMMAN QUEEN ALIA AIRPORT review : 23 April 2009 : by Andrew Stuckles

Customer Rating : 4/5

Arrival terminal on an international flight was ok. It looked rundown and a little faded. Still, customs was fairly quick and efficient. Baggage retrieval was chaotic, but ok. After looking around on various conveyor belts, I finally found my bag after about half an hour. On departure, airport looked very much different. Modern, with a few shops like Starbucks (with free Internet for paying customers) and a few small cafes. Bathrooms were clean and maintained. There is a smoking room for those who are smokers.

AMMAN QUEEN ALIA AIRPORT review : 31 October 2008 : by S Collyer

Customer Rating : 1/5

Overhead announcements are repeatedly saying that smoking is not allowed in the airport. Perhaps not by the travellers but by staff. It was disgusting to see the staff smoking and then crushing the butts on the floor. All staff - immigration staff.

AMMAN QUEEN ALIA AIRPORT review : 3 October 2008 : by Dave Stanley

Customer Rating : 4/5

There is now a decent range of cafes at this airport, which includes Starbucks, Cinabon etc. They have done some other work to improve it, but it could still do with a total refurbishment. The duty free is still good.

AMMAN QUEEN ALIA AIRPORT review : 19 June 2008 : by James Chlup

Customer Rating : 4/5

I have used this airport several times now and have found it adequate. It has some good eating options, and the duty free shop is good. The only problem is the lack of seats while you wait for the gate to open. The airport is in need of a facelift, which it will hopefully get soon.

Amman Queen Alia Int'l Airport review by Justin Jones

12 November 2007   Customer Rating :

I fly twice per month in and out of Iraq, through Amman, with minimum transits of 5-6 hours. For a modern country like Jordan it's a shame that the first glimpse of that country you get is the run down Queen Allia International Airport. It needs a serious refurb. At 6am you can't even find any toilet paper in the whole airport. The airport is a really bad experience as is the RJ transit hotel! When transiting through Queen Allia bring toilet paper or kleenex, baby disenfectant or airline refreshing towels! If lucky enough to fly business, the lounges are OK, nothing more.

Amman Queen Alia Int'l Airport review by Iain Williamson

31 May 2007   Customer Rating :

Always a pleasant experience for this reason, with helpful staff at all levels in all areas when arriving/departing/ or in transit.

Amman Queen Alia Int'l Airport review by Charles Roberts

21 January 2007   Customer Rating : n/a

A fairly horrible airport, although sometimes with helpful staff. There are hardly any places to sit, and the security is very tight - which means that you might or might not be able to visit an airline office, since you have to enter the area where only departing passengers are allowed. I was lucky and the guard decided to let me through to change a ticket - but gave my traveling companion a hard time. There are few places to sit, the bathrooms are quite gross, and it's very smoky. The only thing going for it is that the exchange counter by the visa desk offers a rate of exchange often much better than the hotels in Amman. If you are getting a taxi from the airport, there are slips with pre-set rates (pretty good) which you should be given when you hire a cab - but that doesn't always happen.

Amman Queen Alia Int'l Airport review by Jim Gould

30 November 2005

For someone who travels frequently through Queen Alia I suggest that King Abdullah do something about the visa system in place. Every time I go through Amman, an entire page is used. The size of the visa and the multiple stamps warning to go to the police station after 2 weeks is ridiculous. Institute a visa system with a small stamp that allows tourists multiple entry for a specified period.

Amman Queen Alia Int'l Airport review by Adam Majrouh

29 June 2005

Travelling from Dubai to Amman, Via Perth, Australia. I Must say on earlier visits to Queen Alia, the conditions were horrible, but on my latest visit to Amman, I was quite impressed at the improvements. The Duty free area is comparable to other international airports, and the service was great. Although I must say that seating was limited, although I now know that multiple new lounges are being built, which are for regular passengers (not only for First class).

Amman Queen Alia Int'l Airport review by James Ghanem

17 May 2005

Travelling JFK to Amman is a long enough flight without having to worry about the chaos once at the airport. Have Jordanian Dinars at the ready for Visas because the lines are long enough. The immigration staff is efficient as they can be on their 15 year old computers that belong in a museum. The rest rooms are a disgrace. However, the Jordanian hospitality is wonderful, the duty free shop is well stocked and staff knowledgable and pleasant. Pack things to keep you busy, because after the duty free shop there is not much else to do. Security very tight.

Amman Queen Alia Int'l Airport review by Ben Weston

8 March 2005

Passed through here on a World Business Class ticket with KLM en route to Amsterdam. Upon arrival the first impressions weren't good. The place looked shabby and worn and the immigration was a little disorganised though mercifully didn't take long compared to places like Dubai. One tip, you have to buy a visa which costs 10 JD but the little money exchange counter in immigration didn't seem to be open when I passed through. I'd get your JD's before arriving to prevent big delays if you pitch up when it's closed. The Departure terminal is better but is a far cry from the slick Beirut airport. The duty free section however is very good and the business class lounge is pleasant if a little understocked with food and drinks - the selection is basic. I became a little annoyed at the immigration queues which moved painfully slowly and then the officer closed the desk as I reached the front of the queue!

Amman Queen Alia Int'l Airport review by Dave Stanley

1 November 2004

Most of the comments from other people are accurate. I passed through the airport a few times this month, mostly at antisocial times, so I was not in the best of moods. There is certainly very little to do in the airport with only basic facilities. The duty free shopping area is good though. I also found the staff to be helpful and efficient. I used the business lounge which was very good and clean (it looked new), with a good snack selection and Internet access. The airport is about 20 minutes from Amman by taxi. The airport runs a fixed fare scheme. Someone near the taxi area should give a ticket with a list of prices so that the taxi drivers cannot con you. The price should be in the region of JOD15-20. Taxi drivers will often try to con the unwary. Journeys inside Amman will cost the locals less than a dinar normally.

Amman Queen Alia Int'l Airport review by Mark Binnie

7 September 2004

I visited Queen Alia Airport in Amman in Sept, and flight from London to Bangkok. I agree with Hugo Duran's comments on this site. This airport is an absolute dive. Most people only come here to connect another onward flight. If you have the choice to go via another route and avoid this place - do it.

Amman Queen Alia Int'l Airport review by Jill Grimley

9 May 2004

We spent time in Queen Alia Airport in April 2004. The shopping area is clean and bright but limited in choice. The sitting areas are limited, uncomfortable and not very clean. The toilets I found were smelly, dirty and really unpleasant to use (Locks still broken.) Thankfully we were taken out of the airport to a hotel, as our flight was delayed by about 6 hours. On our return the "checking in" procedure was chaotic. The one good thing I can say is that security is tight.

Amman Queen Alia Int'l Airport review by Hugo Duran

25 September 2003

On our flight change from Amsterdam to Bangkok with Royal Jordanian Airlines we were forced to spend some hours on this airport. I must say this was not a pleasant stay because there is very little to do, apart from the brightly illuminated small tax-free shopping area, which looks OK. There is enough to see to spend some time. Outside the shopping area there is hardly any thing to do save for some coffee selling points, a pizza counter and a France Delight counter where you should think twice to order something to eat or you must be starved in this case anything will help to fill your stomach. The only comfortable seating facilities are situated in front of the France Delight counter but with only about 30 chairs available you find yourself lucky to get a seat. The other places where you can seat are situated close to the gates but these are very uncomfortable and dirty. The local’s are disregarding the non-smoking signs and when you comment to their behaviour they just ignore you and keep on smoking. The male and ladies restrooms are incredible dirty and not well kept. Almost all locks on the doors are not functioning; at the washstand the soap dispensers are out of order, you may dip your fingers in the soap containers, which are open standing for this purpose on the sink. The faucets are not fixed and rotate in all directions allowed by their flexible connection to the water pipes and in one of the restrooms the electrical cable of the hand- drying unit was inadequately repaired. They just twisted the live wires together and did not insulate the connection, thus very dangerous in this wet environment. Although we did spend our waiting time at night in the airport, the coolest part of the day, it was sticky hot. Our conclusion: Try to avoid this place if possible.

Amman Queen Alia Int'l Airport review by M Malkawi

26 August 2003

With regard to the shopping facilities, I support earlier comments about the poor and limited range. In addition, even though the prices of international goods appeared fair, those of local, Jordanian goods, are ridiculously high. I noted a recent improvement in the catering facilities, that of the Blue Fig counter. The young and very helpful female assistant was pleasant, clear and very competent. The capuccino provided was excellent and the price comparable with other international Airports.

Amman Queen Alia Int'l Airport review by Mark Daniel 

21 June 2003

Queen Alia is a clean airport but lacks in shops and restaurants. The two terminals are identical, making somewhat confusing between the arrivals and departures terminal. The airport is well known for delays that last five hours and Ihave been caught in them. When this happens, staff are least helpful, lines of people fill the airport and it is hectic.