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Almaty Airport
6 out of 10  6 out of 10
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ALMATY INTERNATIONAL AIRPORT customer review :  28 April 2014 by H Dalem    (Netherlands)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

An old building with old services, although parts are modernized. The domestic side is on the right side with no connection to the international part. You have to exit the building to get to from domestic flights to international flights. You are not allowed to go to the airside terminal before your flight is announced for check in. This means you have to wait outside in the departure hall. WiFi is available for free, but do not expect great speed. Check in is in a rather small area. Passport control is reasonably swift, as is customs control and safety control. There are no shops on the domestic airside. The business lounge is almost always closed. And the local airline, Air Astana, does not provide this service for domestic flights. There is a small restaurant in the old and new part. There are shops in the international airside. There is a small restaurant/bar. The business lounge is available and open 24 hours. Use of this service is based on the airline. Lufthansa gets a limited menu of drinks and food. KLM seems to be more generous (no apparent restrictions). But it is an old room with plastic leather seating and not much else. There are enough ATMīs available to get cash. There are no newspapers/magazines for foreigners. Only taxis ordered or outside at the official taxi stand have decent fares. But agree on a fixed price, no meters installed. Ignore offers inside the building. Almaty is no longer the capital of Kazakhstan (1997 Astana). No plans to upgrade the facilities here in the near future (April 2014).



ALMATY INTERNATIONAL AIRPORT customer review :  2 September 2013 by Sargeant Alan    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Passed through Almaty on transit - Immigration control was prompt and without problems. Service from the Business Lounges was very poor/non existent particularly in the domestic lounge. Domestic area was very busy and overcrowded. Departure controls were OK both for security and immigration. Business check in OK but not up to standards in some other better airports like Bangkok or Istanbul. I would not choose to use the airport as a transit unless there is no other choice.



ALMATY INTERNATIONAL AIRPORT customer review :  29 September 2012 by Katrin Metcalf    (Estonia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This is one of the worst airports I have ever been to. The transit area is almost ridiculously uncomfortable and the business lounge is not only almost ridiculous! You get about one free mineral water included in a business ticket, but more than that the lounge is noisy, worn and broken sofas from about 1970, no comfortable seats at all, no wi-fi. Basically no nothing apart from airport staff that come in and turn up the television only they watch! A total pain and never more a lay-over here!



ALMATY INTERNATIONAL AIRPORT customer review :  29 June 2012 by Chris Scott-Barrett    (Azerbaijan)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

It is a pity that Kazakhstan has such a good national airline (Air Astana) but such a poorly-organised airport at Almaty. The problem mainly seems to be with the exit border controls. Not enough booths are manned, while various uniformed and non-uniformed staff mill around, occasionally allowing people through without queuing, leading to frustration and annoyance among remaining passengers.



ALMATY INTERNATIONAL AIRPORT customer review :  6 October 2011 by D Olsson   (Australia)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

A poorly organised airport. It's not clear that international check-in is through the customs point. There were customs forms outside, all in Russian. I filled one out to the best of my ability, showed it to the guard and he just waved me through. My bags were checked briefly and no one looked at my form. Then I went to check-in, which was quick, and then to emigration. Beyond final security is a crowded room with expensive shops. PA announcements were indecipherable. I hope the new terminal is done properly because this one does nothing for Kazakhstan's and Air Astana's growing reputation.


Almaty International Airport customer review : 18 August 2009 by Ron Speli

Customer Rating : 3/5

3 Star Rating

Arrived from Seoul Korea on my way to Ust-Kamenogorsk, Kazakhstan. No problems with Passport Control or Customs. Lines went very fast. Baggage claim was fast - then came the fun! As you exit the baggage claim area, there is a gauntlet of taxi drivers trying to solicit you. I was in need of currency and I was followed by someone who wanted to assist me with my luggage. He also offered to assist me with the money exchange! I told him no several times and he finally listened and left me alone! I did not need a taxi as I was staying at the Aksunkar hotel which is walking distance from the terminal. All in all the airport was nice and the people were friendly. It was easy to navigate through although I only speak and read English. All signs and monitors have English. The only complaints I have is when I returned to Korea from UKK. The announcements on the PA are hard to understand and no restrooms in the international departures area once you past security. They will allow you to exit past security to go, but you must pass through security again. Of course that means x-rays and metal detectors and empty your pockets - again! No issues with Customs or Immigration.


Almaty Airport review by Alberto Pezzotti

1 June 2006   Customer Rating : n/a

Almaty airport is fine. Usual CIS queue upon arrival at passport control. Barely no customs control upon arrival. The terminal is clean and you don't see any strange faces around. I also agree you should avoid people trying to take your luggage into the terminal and then charging high prices for the service. Upon departure for international flights you have to pass a customs control where they random pick somebody. I was picked-up but customs officers have been friendly and upon explanation why I was there everything was ok. Check in facilities are fine as is passport control, duty free and toilets. A good improvement since my last visit in 2005 is a full body scan. I was randomly chosen for a check too (maybe it was my day for this) and in less than 3 mins I was back with the other passengers waiting for the plane.

Almaty Airport review by David Fraisse

15 March 2006

A vast improvement on the temporary arrangments that pertained after the old International terminal burned down. Customs (once a time-consuming and intimidating business) has disappeared in both Arrivals and Departures, as has the on-arrival baggage scan. A clean, modern and well-equipped terminal with a coffee shop for waiting until you are admitted for check-in (2 hours prior to international flights); a spacious departure lounge; good clean lavatories; a "business" lounge that charges for admission and where everyone smokes (though there's also a smoking booth in the departure lounge). Shopping nothing special; anything you might want (local vodka; caviar) is way cheaper in town. Watch out for scam-merchants trying to charge you for a luggage trolley.


Almaty Airport review by Dave Stanley

29 January 2006

Alun Hunt's comments are fair. The business lounge does seem to be used as the smoking lounge, making it unusable for us non-smokers. The shopping is a little limited, but it is modern and clean.

Almaty Airport review by  Alan Hunt

29 May 2005

A new terminal well set out for the high volume of traffic it handles. Composite business lounge charges for the privilege of wanting a drink but comfortable. Only issue I could see was the queues to actually get to the check in areas. On three occasions early in the morning when many flights depart they had just the one point of entry to check in. Once in the queues were no worse then anywhere else. Staff generally OK but too many people around wearing military style uniforms making it difficult to work out what their airport role was.
 



 


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