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Auckland Airport
7.7 out of 10  7.7 out of 10
133 reviews

 



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AUCKLAND INTERNATIONAL AIRPORT customer review :  24 April 2014 by G Rountree    (New Zealand)

Rating : 8/10

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Recommended

I have travelled quite extensively. The Air NZ check in at Mangere is probably the worst I have experienced! There was no procedure - suitcases, trolleys, people, nobody knew where to queue, elderly people had no clue on how to get their boarding pass and 4 assistants to help the masses. This area definitely needs looking at. Bring back the old way!



AUCKLAND INTERNATIONAL AIRPORT customer review :  3 March 2014 by Kevin Phillips    (New Zealand)

Rating : 0/10

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Recommended

Arrived from Honolulu at 7.10am on 2nd March to find the immigration line very long. I was in the NZ passport/resident line. Even though the line was long there was only One immigration officer on duty, unbelievable. I have never experienced this at AKL in the past, always very efficient. As it happened I missed my connection flight.



AUCKLAND INTERNATIONAL AIRPORT customer review :  3 February 2014 by Alex Tai    (New Zealand)

Rating : 10/10

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Recommended

By far the best airport in the region. Check in area was great and did not look dated (International Terminal). Upstairs there was a lot of options in the food court and duty free. In the customs/immigration the backlog was cleared super-fast and into the departures area, which looked stunning. To the far end you could see planes take off and land, and slightly to the left after immigration is a entire aisle of duty free. Forex trading were everywhere. Easy to find a seat, and my gate (gate 2) was just around the corner. If you walk a little further there was a gate where you can call (NZ only) back to your home for free. No doubt I'd be happy to use this airport again.



AUCKLAND INTERNATIONAL AIRPORT customer review :  2 January 2014 by D Mil    (New Zealand)

Rating : 10/10

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Recommended

So impressed with how fast, from gate to out of the airport. Friendly customs staff, bags always available quickly.



AUCKLAND INTERNATIONAL AIRPORT customer review :  5 December 2013 by A Bukh    (Japan)

Rating : 5/10

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Recommended

Overall Auckland airport is quite compact and convenient. Smoking area in the international terminal is a big plus though it is closed from 9pm till about 5 am. The toilets are generally clean but scarce. The biggest downside however is that the airport has recently changed the world wide accepted policy of providing free airport shuttle to nearby airport hotels and now charges 6$ per person for the shuttles that come once in half an hour. So even if you are staying at Ibis hotel which is about 10 minutes walk from the terminal but can't walk because you have bags or its raining you need to pay 6$ per person to get to the already overpriced hotel. A taxi will charge you 20$ for the 2-3 minutes ride. I am not sure whether the latter is resulting from airport policy but I find this to be a total rip off.



AUCKLAND INTERNATIONAL AIRPORT customer review :  14 November 2013 by Sally Davis    (UK)

Rating : 9/10

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Recommended

Departing AKL for DXB/GLA, 11 November 2013. A quiet day, hence prompt queues for the outgoing security & passport control (ie. through in about five minutes). Allow ten minutes to get to the Pier B gates if you are on an EK flight. Food & beverage options landside could be better.



AUCKLAND INTERNATIONAL AIRPORT customer review :  13 November 2013 by Sally Davis    (Australia)

Rating : 8/10

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Recommended

Auckland Airport was very clean, comfortable and safe! There was limited shopping and food available but more than satisfactory for a short stop over.



AUCKLAND INTERNATIONAL AIRPORT customer review :  24 October 2013 by Deborah Newman    (New Zealand)

Rating : 0/10

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Recommended

My sister and I had arrived from Melbourne on EK406 at 1.20pm, we were travelling with 10 month old twins, the first thing she asked the flight attendants was whether there were any strollers for the babies, the reply, "none". I had complained to a member of staff, the reply was travelers bring their own strollers, does he know they get taken away at the boarding gate? Two ground staff members came past dragging three wheel chairs between them, I asked where the strollers were for the babies, the reply "This is the only Airport that don't have any". There were strollers at Melbourne's arrival gate.



AUCKLAND INTERNATIONAL AIRPORT customer review :  17 October 2013 by Ross Clark    (UK)

Rating : 8/10

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Recommended

Arriving off EK from DXB-MEL. It is fortunate that the flight was late, because its arrival at the same time as EK's other two A380s would give Auckland some fearsome problems. Apart from the puzzle of two separate duty-free stores, charging near-identical prices, I quite liked it: the EGates worked fine, not too long to wait for baggage (but only because the other EK flights were on time) and the customs/agricultural processing has been sharpened up by getting only a proportion of passengers' baggage through the X-ray machines, and waving through the balance. The bus to the city works well but at $NZD28 return is a bit expensive.



AUCKLAND INTERNATIONAL AIRPORT customer review :  8 October 2013 by D Nicklin    (USA)

Rating : 0/10

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Recommended

"Free" internet access. After connecting, several minutes of hang time for terms and conditions to open. After accepting 30 minutes of access, several minutes more hang time before page opens saying you can use the internet. But connection is so poor even basic web portal pages won't open. So functionally, no internet access, but the pretence of access, which wastes 20 minutes of traveler time while they mess around with it. Also no power stations or work areas to plug in the computer. Clearly working on the internet while waiting for your international flight is not part of the package/expectation at Auckland International. I have been in a half dozen international airports (Phila, San Fran, Sydney, Numea, Rome). Auckland is years behind all of them. The signs around the airport touting "highest rating" are actually funny, in an ironic way.



AUCKLAND INTERNATIONAL AIRPORT customer review :  6 September 2013 by J Williams    (Australia)

Rating : 6/10

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Recommended

Domestic. Unimpressed with Air NZ self check-in process after international flight arrival. Even had to lift own bags onto the carousel which I'm barely physically capable of doing. A middle aged female solitary attendant waved me toward the bag carousel like a traffic cop but clearly did not intend to assist with the physical transfer. Will check out Virgin on next visit but unfortunately smaller regional airports are captive to Air NZ. On international side the service was marginally better.



AUCKLAND INTERNATIONAL AIRPORT customer review :  21 August 2013 by Wendy R London    (New Zealand)

Rating : 9/10

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Recommended

Comments apply only to the Domestic Transfer desk at AKL - the rest of the operation at AKL is excellent. My husband and I arrived at AKL on EK 406 (First Class) on 8 August, and once we cleared customs with our luggage, went to the transfer desk to check-in and leave our luggage for our domestic connection, NZ 445 to WEL. There was one family group of 4 ahead of us, and one person at the check-in desk (a second one soon arrived). The desk agent refused to check us in, telling us that we had to use one of the two check-in kiosks. At the time, the family were attempting to use both kiosks and were having trouble, the desk agent still refused to manually check us in, saying that if that family could do it, so could we. The desk agent still refused to help, despite the fact that even by then, there was no one else in the queue. My concerns are: There are only 2 kiosks, and their position €“ make it very difficult for more than one or two people to queue up to use it. Unlike the domestic terminal, there are no staff members positioned near the kiosks to help. My great fear is the congestion which would occur if the remaining pax from our A380 had reached the transfer desk at that time, or indeed, if more than one aircraft landed at the same time, producing more transfer pax. Upon arriving at AKL, we had just flown 15 hours, not including our MEL lay-over. Frankly, we were too tired to have to deal with horrifically sub-standard customer service. This complaint is not about being a premium pax or a non-premium pax. It is about a serious lack of customer service for all passengers transferring at our major gateway airport.



AUCKLAND INTERNATIONAL AIRPORT customer review :  8 August 2013 by T Collier    (UK)

Rating : 3/10

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Recommended

Flew in/out of this airport 4 times during our recent holiday so feel I can comment fully on all aspects of this airport. Very long walks from the gates to immigration and through the large duty free store too. Immigration was a joke - 2 officers on for the rush of flights first thing in the morning for non-NZ/Aus, 1 for the afternoon rush! 30 mins free wifi daily once you fill in online forms. Immigration/security on way out much better. Long walk again to plane gates. Not much seating with gates. Food court pre-security like one big scrum trying to get a seat. Needs modernising/refurbishment to make it clean and user friendly.



AUCKLAND INTERNATIONAL AIRPORT customer review :  23 July 2013 by Simon Gilmore    (New Zealand)

Rating : 7/10

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Recommended

Passed through Auckland Airport to and from Apia last week. I have smart passport so it was a breeze to and from immigration wise. On the way out I used the men's toilet next to the Relay bookshop, they were disgusting. Not entirely the airports fault but their cleaners should be checking more carefully. Also airside the whole terminal looked as if it could do with a good clean.



AUCKLAND INTERNATIONAL AIRPORT customer review :  10 July 2013 by R Liebig    (New Zealand)

Rating : 5/10

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Recommended

In general this airport is not so bad, however feel that over the pas few years they have invested heavily in nice shops however not enough into the actual infrastructure such as double Aerobridges at the gates to unload and load passengers faster on wide body aircraft which at times takes long time to embark or disembark from. Also the majority of the gate lounges are run down with old seating and carpet with the actual Aerobridges in a not much better state. Also the check in hall needs a major overhaul to modernize it and get rid of the ugly vinyl flooring and arrival baggage claim is still way too small in order to handle extra capacity in peak times meaning waiting for you baggage a long time. All in all the airport really has a lot of work to do in a lot places when it comes making it more modern and in line with the rest of the upgrades done in previous years.



AUCKLAND INTERNATIONAL AIRPORT customer review :  28 May 2013 by Simon Gilmore    (New Zealand)

Rating : 0/10

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Recommended

This airport is purely and simply a cash cow. The casual parking rates are simply outrageous. The airport company obviously does not want the public to linger in the terminal. But if you do want to linger it has all the ambience of a super large McDonald's. Not a public minded airport in any way.



AUCKLAND INTERNATIONAL AIRPORT customer review :  21 May 2013 by Steve Wood    (Australia)

Rating : 0/10

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Recommended

Upon traveling in and out of Auckland International airport recently we found the following disasters: Toilets were filthy, flushing systems not working, some mens toilets closed off. Food preferences at 7.00 am were poor, with no cooked breakfasts available at all, only cold sandwiches or muffins and coffee, although the bar was open for alcoholic drinks! Electronic passport processing was not working properly with some machines sign posted as 'Not Working', No electronic processing at all through customs clearance upon departure. Poor assistance from airport staff in respect of electronic passport issues. Staff being too few and difficult to identify and mostly talking one another, referring me to other machines (I tried 4 unsuccessfully) or to other staff members. A total lack of warmth from mostly foreign staff with poor English language or Kiwi culture knowledge. I felt like a foreigner in my home town. Lastly, I resented being hindered by foreign Duty Free shopping staff as I moved through to Customs. Overall a poor International airport experience and a poor reflection of the real New Zealand culture.



AUCKLAND INTERNATIONAL AIRPORT customer review :  13 May 2013 by M Sullman    (UK)

Rating : 10/10

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Recommended

Very modern, clean and efficient airport. The sounds and the setting are a lovely way to enter NZ. A far cry from the sterile, dilapidated interiors we are used to in the UK. Passing through security was a breeze and the staff very helpful and friendly.



AUCKLAND INTERNATIONAL AIRPORT customer review :  9 May 2013 by James Smith    (New Zealand)

Rating : 7/10

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Recommended

Airport is generally good, staff are friendly and, for a small airport, the facilities are excellent. Only gripe is the queue at immigration on the way in - one person at the desk and a 40 minute wait really isn't good enough.



AUCKLAND INTERNATIONAL AIRPORT customer review :  6 May 2013 by H Beasor    (USA)

Rating : 8/10

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Recommended

Arrived from SYD. Everything was fine until the Immigration line. The lines were amazingly long, and it appears there were only 3 officers working. After immigration / customs, was able to acquire the rental car, and out of the parking lot within 20 minutes.



AUCKLAND INTERNATIONAL AIRPORT customer review :  3 April 2013 by Ed Roggeveen    (New Zealand)

Rating : 9/10

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Recommended

What an extraordinary range of reviews for this airport and I guess it reflects different times / dates and expectations. I use it fairly regularly - admittedly mostly going to and from Aus, and have found it very good (far superior to Sydney). I agree with the comments about the pushy Duty Free salesman but overall I always find going in and out, either alone or with my infant son, very easy. On a recent arrival I mentioned the pushchair had been on the beach and in the forest in North Queensland and they happily took it away and cleaned the wheels thoroughly - great service! Enough food options - how many do you need? And with one exception I have found all customs immigration staff very helpful and friendly.



AUCKLAND INTERNATIONAL AIRPORT customer review :  12 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

The airport is now contemporary and modern, with excellent shopping. Staff are friendly but obtrusive, and most surprisingly many don't know what they are talking about. So, double check. I was assured a window seat on TG but was seated smack bang in the middle. The girl at the curio shop asked how I sneaked through with a duty free bag. Strange. Small and cosy airport that mostly serves the Pacific islands. It would qualify as a small section of LAX. Like in the US they don't stamp your passport on your way out. Upside: If you are flying in from the west or north at day time get your camera ready for some great sights as you approach the Island. The drive to the city on a sunny winter day has gorgeous views. Rolling hills, crisp cool air, bright sunny skies. Its breath taking. As for Auckland Airport: its pretty mediocre. Its getting into and out of the airport by air, or land that's so scenic.



AUCKLAND INTERNATIONAL AIRPORT customer review :  6 March 2013 by Ian Mackay    (Australia)

Rating : 10/10

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Recommended

In regard to the previous comment, if you're from a foreign country you should expect to be questioned on arrival. In regards to finding your gate number I admit I've always found it a bit odd at Auckland that check in sometimes don't know it but the information is easily available on the many information boards before and after you pass through security. Auckland is a good airport and is a breeze to use, polite helpful staff, and a large departure hall, plentiful food outlets and you don't have to walk miles to get to your gate. You also don't get ambushed by staff trying to sell you things, as you do at many American airports as you walk through duty free to reach your gate. The arrivals hall is attached to departures so if you need to transfer its a 2 minute walk. Buses / taxis etc are within easy reach and there is a 24 hour airport bus service to the centre of Auckland for 16 NZD. If you want an airport with poor transfer links, try Sydney! Auckland has got it right, be it the staff or the facilitates.



AUCKLAND INTERNATIONAL AIRPORT customer review :  27 February 2013 by Joseph Ferrerosa    (USA)

Rating : 2/10

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Recommended

I didn't like this airport one bit! They questioned me when I got there. On leaving the airport they don't even give you a Gate #. This is unacceptable in my home airport LAX because its extremely busy and they could never waste time like they do in Auckland. This place is not satisfactory at all! This was as bad as Canada (YVR). Yet, for some reason, Heathrow is much better.



AUCKLAND INTERNATIONAL AIRPORT customer review :  21 February 2013 by N Samihah    (Malaysia)

Rating : 8/10

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Recommended

Arrival and departure were fast, pleasant and welcoming airport staff, customs and immigration, easy access to the city and to the domestic terminal. Nothing to complain about.



AUCKLAND INTERNATIONAL AIRPORT customer review :  18 February 2013 by Eric Simpson    (Scotland)

Rating : 10/10

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Recommended

Arriving at Auckland was a breeze. Aircraft door to car park in 25 minutes. Staff were helpful and welcoming, the Immigration officer spotted that my birthday was in a few days time and wished me a happy birthday. MAF officer couldn't have been more helpful in addressing a quarantine query. I realise that I could have been behind several hundred passengers who had just touched down before my flight and indeed I have been in that queue! However I have always found that the staff who work at the airport seem to go out of their way to say "Welcome to New Zealand we are glad you have come to visit us." Many other international airports could learn a lot from the officials at AKL.



AUCKLAND INTERNATIONAL AIRPORT customer review :  4 February 2013 by Rudolf van Niekerk    (New Zealand)

Rating : 9/10

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Recommended

Found the airport to be clean, and well staffed. Staff were friendly and our bags came through very quickly. Even the customs staff were friendly and helpful!



AUCKLAND INTERNATIONAL AIRPORT customer review :  15 November 2012 by Ross Clark    (UK)

Rating : 8/10

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Recommended

Into AKL on EK, Thursday 18 Oct, exiting 11 November. A game of two halves: arrival was a pretty fraught process, because EK have so timetabled it that two A380s and a B777 arrive within half an hour of each other (early afternoon), and the baggage hall is not really large enough to deal easily with that number of people at once. The E-gates work fine. Departure was much better; EK had extra staff on to speed up check-in, and the two Pier B gates have enough room, just, to cope with two A380s' worth of departing passengers. For once the duty-free was decently priced. I still like AKL, but its international baggage collection now needs work.



AUCKLAND INTERNATIONAL AIRPORT customer review :  23 October 2012 by H Bois    (Russia)

Rating : 5/10

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Recommended

My Biggest complaint about this airport is the lack of free wifi. The food options are not great airside (we ended up with a microwave heated chicken roll, grim) and pricey. There is a McDonalds on arrival and upstairs on departures there is quite a few good eating options. One person commented on the touts at the duty free on arrival, I also find this bizarre, and disconcerting after a long flight. All in all, it tries hard, but you will see from these reviews that Kiwis think it is fab, but other nationalities know it could do better. The smart gate passport readers are not OK for under 16s, so if you are travelling with a family, they are useless.



AUCKLAND INTERNATIONAL AIRPORT customer review :  5 October 2012 by L Harvey    (New Zealand)

Rating : 9/10

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Recommended

MEL-AKL arrived at 10.45pm, in the car and away within 20 minutes incl collecting luggage, that's pretty good isn't it.



AUCKLAND INTERNATIONAL AIRPORT customer review :  11 September 2012 by Chris McQuaid    (New Zealand)

Rating : 8/10

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Recommended

Last used ten days ago when returning from Brisbane. I agree with parts of most of the latest reviews, although from this first page you would think people are talking about two completely different airports! Yes, it is a long walk to/from either Gates 14/15 (Virgin Australia or the A380s), and also those at the end of the main pier (9, 10 etc), and I was surprised that there is no travelator in the main pier (possibly because the corridor is a bit too narrow to safely install one). However, the entry through the carved Maori gate, with accompanying music, is far superior to any other airport I've ever seen. I, too, resent having to walk through the duty-free shops to reach Immigration, but Smartgate makes up for that - kiosk and photo took no more than 60 seconds. MAF was no problem, and I was outside 25 minutes after leaving the aircraft. Departure had also been easy - short queue to drop my bag as I had checked in on-line, although again there is the long walk to the far gates. Food prices, although a bit expensive, are still far less than at Australian airports.




 

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