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Customer Review scoring : Malaga Airport
4.5 out of 10  4.5 out of 10
45 reviews

 



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MALAGA AIRPORT customer review :  13 November 2013 by Ian Fraser    (UK)

Rating : 7/10

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Recommended

Have made a number of visit to Malaga this year as usual. Because of the completion of T3 has not been the best airport to visit, but was hoping this year would be better, in fact now worse. Fortunately Jet2 our carrier now has T3 booking desks from T1 and T2 previously, however, those with t1 or T2 desks have a long walk to the only customs in T3. On arrival last year we arrived T2 and went straight to the luggage belts in T2, this year arrived T2 and like 2011 had to walk through T3 and back to T2 luggage belts, why I ask, not good for us oldies. On departure things getting worse, in October all the tables behind the x-ray machines have been removed which forces people to empty their trays of wallets etc whilst it is on the machines rollers still. This slow the passage of the bags etc to nearly a standstill, we were moved to an x-ray machine with only 4 people in front of us with plastic trays, but a full belt and a whole family of 4 trying to recover their items of the belt. 30 minutes later we got to put our trays through the machine. As I had to take my shoes and belt off, I am trying to balance on one leg to get my shoes on, whilst my partner stops our trays falling off. Once again they stop the belt and we delay for at least 5 minutes whilst we put shoes, belts, watches on, as no where to put our trays. Having checked on line knew zone B but still a long walk to get there, to find since May they have stripped out most of the seats near the boarding gates and now about 20 seats at each gate, we arrived an hour before boarding all seats full just after our arrival. Seems airport operators want you to stay the retail area and not sit around the boarding gates, not a good option in my mind.



MALAGA AIRPORT customer review :  26 September 2012 by P Cullen    (UK)

Rating : 5/10

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Recommended

Arriving was good, a short wait for passport checks but otherwise efficient. Leaving was far less satisfactory, the signing is very confusing, the screen suggested we needed Terminal 2, a longish walk, but having got there we found that with hand luggage only we had to go to the departure area in T3 - right next to where we came in. Having gone through security (5-10 minute wait) we found seating but when the gate was announced (over an hour before departure) it was a matter of standing around in a corridor through which passengers for other flights were trying to pass. Prices for drinks ranged from the outrageous to merely expensive - though not all shops charged the same so it's worth looking around (a bottle of water seemed to go from 1.60 to over 3).



MALAGA AIRPORT customer review :  4 September 2012 by P Barker    (Spain)

Rating : 4/10

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Recommended

The airport is nice to look at but not that passenger friendly. Security was quick and efficient, check in depends on the carrier though. The airport seemed to have no air-conditioning throughout (in August!), the plane smelt a bit after take off! There were no facilities to heat baby food (asked at burger king but they refused as the queue for service was too long!). To buy water to prepare baby milk from powder cost €4! As you cannot walk through security with water or prepared milk this seems a bit high.



MALAGA AIRPORT customer review :  29 October 2011 by Graham Cowie    (UK)

Rating : 3/10

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Recommended

Arrival at Malaga AGP is OK and a reasonably painless experience, however departure is totally different. Rental cars are dropped off at one end of the airport followed by a long walk to check in at T2 or T3. Having checked in/bag dropped there is a long walk to security from T2. T3 is a bit better but having walked a long way to T3 you walk in the reverse direction to the BA check-in and then back to security. T2 check-ins having walked to security in T3 have then walk back to the 'B' gates which are immediately behind the T2 check in area. Clearly the airport has been designed for the convenience of the airport as opposed to the convenience of the pax, T3 is an attractive building but not convenient for passengers. The Sala executive lounge is excellent.



Malaga Airport customer review :  18 October 2011 by L Cadwallader    (UK)

Rating : 7/10

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Easier passage than in July as we knew what to expect and with online check-in and hand luggage only we have no reason to dally. No hitches at all on arrival and this time we even found the official route up to departures level to meet our courtesy bus to the off-site car hire office. On our return trip queues at security were not too bad and we were through quite quickly. For some reason, however, no details were being released about gates for flights, not even which zone, until actual boarding began. In the end boarding for our flight to Liverpool was announced by loudspeaker before it even appeared on the screens and even though we were then quick to go through passport control for zone C , the flight was already boarding from the gate immediately adjacent.



Malaga Airport customer review :  29 September 2011 by I Arnold   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew from/to BHX with Ryanair. Outbound flight landed 30 mins early but it took 94 mins for the first bag to appear on the belt. On return the Ryanair queues were chaotic with desks 221-226 open but managed to get checked in in 25 mins. Beer/food prices at outlets extortionate. Poor selection of food/drink outlets for an airport of this size.


Malaga Airport customer review :  26 July 2011 by L Cadwallader   (UK)

Customer Rating :  3/5

3 Star Rating   

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Reading what I wrote a year ago, I can't say that we found Malaga airport much better this time. It's big, impressive and airy, but there are still irritating niggles. On arrival we needed to go up to departures level to access our bus but couldn't find any way to do so, apart from squeezing through barriers. We then unknowingly walked past the bus point because the signage was not displayed for passengers emerging from the terminal. We were glad that our car hire collection point was off-site as the area outside the airport was very congested. On our return, we found Security somewhat disorganised. There was something of a melee to secure trays and at our security gate, one harassed female agent seemed to be trying to do everything: call passengers through, check the detector and frisk selected individuals, whilst at the same time trying to call to a colleague to come and help. We found it very difficult to hear announcements made at the gates. This time we were departing from Area C and our flight to Liverpool was announced early: all we heard was something about Liverpool, so we followed others who started moving to join a queue. Perhaps our next passage through the airport in Sep will be smoother as we will have a better idea of what to expect.


Malaga Airport customer review :  5 July 2011 by Brian Hill   (UK)

Customer Rating :  2/5

2 Star Rating   

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Long queues for check-in which tend to merge together; slow and arbitrary security - my wife travels with a nebuliser (basically a compressor), which went straight through without a second look. Most of the retail outlets shut (18:00 on a Friday afternoon), have they gone bust or can't the staff be bothered to turn up for work?


Malaga Airport customer review :  8 April 2011 by C Stephenson   (UK)

Customer Rating :  2/5

2 Star Rating   

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On arrival on a Ryanair flight from East Midlands; no problems and the airport seemed fine (apart from the odd idea that you need to pass a security check to get from the car park to the car hire desks). Flying back to the UK; a long queue for check in (Baggage drop), a long walk to the departures security check , then another long walk (past various queues for food) to the gate (which seemed to take me within a few yards of the baggage drop area!). Eventually at the gate, the scene was rather chaotic as the queue for another flight had merged the our queue and I joined the wrong one for a while.


Malaga Airport customer review :  14 January 2011 by C O'Neill   (UK)

Customer Rating :  3/5

3 Star Rating   

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On my recent trip to this airport, (2nd in 3 years) I found it pretty good but hard to rate with full accuracy as it was having some work done. On arrival we were disembarked pretty quickly and efficiently, and from there allowed through immigration controls just as happily. The only gripe on arrival was that (it might have been due to the work) the car rental offices were scattered to the 4 winds with no real signage to point you in the right direction, so the relevant one was hard to find. The return journey was the same really. Descent queue times and friendly and efficient staff. There were 2 little niggles though. First the staff in some of the eating places could have been nicer. Their card machine wasn't working but they made no effort to tell people instead letting everyone queue and put in hot food orders only telling them after that they couldn't pay. That was just one cafe potentially having a bad day though. The other problem was that the gate we were directed to required going through a further security check point. Although it didn't make clear that you were going in the right direction. A large bunch of people then gathered at this point as no one wanted to go through in case it was the wrong gate (no signs at this point) and there would be difficulty getting back. This was not a section that appeared to be undergoing work and was just a case of unclear signage.


Malaga Airport customer review :  22 September 2010 by I Glasser   (USA)

Customer Rating :  2/5

2 Star Rating   

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Couldn't really recognise AGP even though it was only early March that we last passed through Always construction and always mayhem. Walks between terminals and unfinished areas for years. Overcrowded. They seem to always be doing something, but seem to only make it worse.


Malaga Airport customer review :  25 July 2010 by Leslie Cadwallader   (UK)

Customer Rating :  3/5

3 Star Rating   

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Couldn't really recognise AGP even though it was only early March that we last passed through because T3 has opened since then. I'd agree about the distances to be walked for departures. We had less far to walk on arrival, but that might have been because we were transferred from the plane by bus, rather than airbridge, so taken almost directly to Arrivals. Roadworks right outside the airport rather undermine the otherwise impressive appearance of the terminal building: access to Departures seemed to take us virtually through a petrol station forecourt! Security busy but reasonably free flowing, but in the departure area (pier B) it was very difficult to hear flight announcements, especially those from the desks themselves, because the gates are on busy thoroughfares with food bars around them so there is a great deal of noise going on. The fact that we had a late change of gate when the queues for our easyJet flight had already formed did not help matters. Overall, therefore, I would say that the new Malaga airport looks good, but it is not entirely passenger friendly.


Malaga Airport customer review :  3 April 2010 by Timothy Legg   (UK)

Customer Rating :  2/5

2 Star Rating   

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The new Terminal 3 opened on 16 March 2010. However, if you are travelling by a British airline, other than British Airways, you will still be required to check in at Terminal 2. That's when the problems start. My wife and I departed from this airport on 30 March. After check in we had to walk the length of both Terminal 2 and Terminal 3 to reach the security checks at the far end of this new terminal. After security, the large Aldeasa shop is on the right hand side but there are no seats adjacent for travelling companions so all hand baggage has to be carried through the shop which is rather difficult. Otherwise any companions have to stand around outside. We then had to walk all the way back to the far end of Terminal 2 for Pier B. During this "journey" we noticed that there were a few very small catering outlets but with very little seating. There is a rather short travelator which seemed rather pointless because it only carried us for about 50 yards. When we eventually reached Pier B where it seemed all the non British Airways passengers had gathered there were no apparent catering facilities. My wife has reduced mobility but does not require a wheelchair and the "jouney" from check in to Pier B took 45 minutes. This included about 7 minutes at security and a similar time at Aldeasa. So be warned! Terminal 3 is an impressive building but there are only bare facilities for those of us who still have to depart from Terminal 2.


MALAGA AIRPORT customer review :  9 February 2010 by Simon Channon   (UK)

Customer Rating :  3/5

3 Star Rating   

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Check-in and security pretty trouble-free, but don't eat or drink there. Two stale ham croissants, two stale cookies and a bottle of water cost 14 euros. Incredibly, the couple in front of us managed to spend over 50 euros on what looked like a basic meal!


MALAGA AIRPORT customer review : 22 September 2009 : by Simon Boxall

Customer Rating : 3/5

3 Star Rating

Large, clean, and fairly modern airport. Arrival at Malaga was fine. Queued less than five minutes at passport control on arriving, but had arrived on a Sunday mid-morning so maybe that explains the short queues. Bags in the terminal within 20 minutes. Only one set of toilets in arrivals, and these are hidden in a corner under the stairs. Had to walk through a multi- storey car park then over a bridge to get to the 'airport train station'. Check-in on return journey was ok, although some of the ground handling staff who man the check-in desks on behalf of other airlines, don't seem to know the rules of the airlines they work for. (bmi baby check-in desk staffed by FlightCare Spain were unaware that bmi baby give 5kg extra luggage for passengers travelling with babies, and tried to charge me an excess!) Security checkpoint an absolute nightmare. Around 100 check-in desks in the main hall, but only 6 security lanes. It took us 45 minutes to get through security. Bring your own food before you go to the airport - the main restaurant upstairs is extortionate. (7 Euros for a bacon panini!)


MALAGA AIRPORT customer review : 19 September 2009 : by Ian Glasser

Customer Rating : 2/5

2 Star Rating

This airport is a mess. Constant construction and mayhem at security. You get different rules from airline security personnel than airport security personnel. It is bedlam that never seems to let up. I have had to deal with for 30 years and it always put a damper on what is usually a pleasant trip to a pleasant place.


MALAGA AIRPORT customer review : 18 September 2009 : by A Magowan

Customer Rating : 2/5

2 Star Rating

On arrival we were sent to the t2 overflow and, unknown to me, the car hire representative I was meant to meet was waiting at t1! Just make sure you bring with you the contact number for your car hire company so you can track them down if you are sent to a different terminal! On the outward journey our gate was changed not 2 but 3 times, the gate we were sent to was tiny with most people having to stand for around 40 minutes as the flight was delayed (something which we weren't even told). Seating is scarce at Malaga airport, there are only a handful of public seats with the rest in the overpriced food court. I don't know how much the construction work has to do with the chaos at the airport but it was a worse experience than Dalaman in Turkey. On arrival all 150 or so passengers were herded unto a small bus with "max capacity 75" clearly written on the roof. It is a very busy airport, but then so is Heathrow or Stansted and both have far better facilities and a better atmosphere than Malaga.


MALAGA AIRPORT customer review : 18 August 2009 : by Tony McLaughlin

Customer Rating : 2/5

2 Star Rating

Flew to Malaga on a full BA 757 flight. We were bussed to the terminal, which I found strange, as the low cost carriers were all attached to Air Bridges. We were deposited in the bowels of T2, to clear passport control - a lengthy process. Baggage reclaim was chaotic to say the least - 3 different belts were given for our baggage. And this part of the airport could do without time share salespeople getting in the way. The new terminal looks smart, and let's hope it leads to big improvements at this very busy airport. On current form however it is a poor show


MALAGA AIRPORT customer review : 31 July 2009 : by L Cadwallader

Customer Rating : 4/5

4 Star Rating

We've only been through Malaga once before several years ago and cannot remember much about it apart from the alterations / expansion going on. It clearly has expanded a lot since then, but it's still not entirely finished. Travelling with hand luggage only, we didn't take in much of the place when we arrived, apart from long walkways with frosted glass windows. Unlike at PMI which we know well, arriving passengers seem to be kept entirely separate from those departing. We're not sure how easily we would have found it driving out of the airport, though, if we hadn't had excellent instructions from the lady who rented us both her country house and a hire car, as you emerge right into the thick of the traffic of "greater" Malaga. Departing from Malaga was reasonably straightforward, too. It took a while to find a parking space but then the signs towards and inside the terminal building were clear and we discovered that there was a separate security area for those who do not need to check in at the airport desks and that area was very quiet indeed. From what we could see, the main security area was very busy but flowing fairly smoothly. We didn't visit any of the shops so can't comment on those, but in the waiting area between security and the moving walkways up to the shops it was difficult to hear the flight announcements. Apart from that, considering this was a busy holiday area airport at the height of the season, things could not have gone much more easily.


MALAGA AIRPORT customer review : 6 November 2008 : by Joe Bailey

Customer Rating : 3/5

3 Star Rating

Typical Charter Airport at its soul, but you know what it has got better over the years. Big Check in Halls can cope with mountainous amounts of passengers. Security is good and fast, and the airside is ok. Nothing special but adequate. Arriving can be a bit tiresome but again as with all charter airports baggage handling can be slow, but have never had major issues. The one they could really do is join up the thinking here. The south coast of Spain is now a massive long city and there is a train running along it. They need to connect the whole thing together for the locals if not for the tourists.


MALAGA AIRPORT customer review : 5 November 2008 : by J Goldenhills

Customer Rating : 2/5

2 Star Rating

Malaga Airport is very boring. There are only a handful of expensive shops. The cafe/restaurant is expensive and the food is dreadful. I don't advise letting your children buy sweets without an adult. Every time our children have been served they have been short changed and the assistants are very rude when they question their change. We have also witnessed other children leaving the shop telling their parents they have been short changed also.


MALAGA AIRPORT customer review : 18 September 2008 : by John Atkins

Customer Rating : 1/5

1 Star Rating

Flew through Malaga Airport last month. Baggage didn't appear until well after the flight had vanished causing some concern amongst the remaining passengers off the flight. The bags just appeared eventually, apparently from no where. Returning, the queues for check in were as lengthy as ever, with only a terrible chain coffee outlet for comfort - it wasn't a surprise that the staff were so grumpy. Our check in took the best part of two hours an we only just made the flight. I don't understand why the check in took so long because when eventually got to the desk, check in was very fast indeed. It is difficult to understand why the construction work (apparently the cause of all problems at Malaga) is taking so long. I opted to pay extra and hire a car from Sixt which is off airport and easy to use. May pay readers to do the same, especially using the on-line check in for the car. We were in and out in 10 minutes.



Malaga Airport review by Janet Lowers

2 July 2008   Customer Rating : 1 Star Rating

I and hundreds of fellow passengers waited for between 2/3 hours to get from the departure area to the boarding gates on Friday 27th June. My own flight (Easyjet 8606) had a delay of about an hour, which was a mild inconvenience to me, but the standing time left me in a lot of discomfort, as I have a lymph drainage condition. There were many elderly/disabled/children/unwell, tired and fed up people, in the queue, so obviously tempers were frayed at times, resulting in lots of arguments. There was no information available, as to why there were delays. However, people at the back could access information from the departure area and then tried to push through so as to not miss their flights, causing more mayhem. The whole experience was upsetting and frightening, leaving one wondering what might have happened in an emergency.


Malaga Airport review by John Herbert

27 September 2007   Customer Rating : 3 Star Rating

The rental car return point has changed, the entrance is clearly marked, but you must follow the signs to either basement level -1 or -2. It is not apparent that you must do this. Do not leave your car in the bays that are still currently marked with your renters name as you drive into the car return centre on floor zero. Also the new drop off point is in what is refered to as Car Park 1 and is now some walk from the main terminal building so do allow extra time. This new layout has been in place since 13th Sept, but due to appalling organisation, information and signage was still creating chaos when I dropped my rental car off on 25th Sept.

Malaga Airport review by M Eftekhar

14 May 2007   Customer Rating : 1 Star Rating

Until its construction is over (perhaps 2010) make sure your bags have wheels, trolleys are nowhere to be found, and if you are going to parking T1, don't forget boots gloves and a construction hard hat. How they allow the public to park there in middle of construction. But Malaga is great place.

Malaga Airport review by John Oram

7 March 2007   Customer Rating : n/a

Recently arrived from and returned to STN over a 5 day period. Overall AGP works very well though I'm glad I saw it in March. It could be hideous in July. Construction suggests that it plans to cope well in the future. For now, it seemed a very long walk from the arrival gate to the baggage hall. Baggage arrived quite quickly as it turned out but the televisions did not seem to indicate either its arrival or location so we just guessed where it was. On departure the check-in hall although busy worked well through sensible allocation of desks. Security was rather brusque but still not the TSA. Waiting for the flight was quite pleasant with plenty of seating though I'm glad I got my breakfast just ahead of the rush.

Malaga Airport review by Kevin Penfold

12 June 2006   Customer Rating : n/a

We used Malaga airport very recently, it was my first time back here for 20 years. Nothing much has changed. Old fashioned , compared to UK airports, but its still very efficient. Major building works, still in their early stages , make this airport look very untidy. Im sure it will be up to date within the next few years. Still it works well, but reminds me of the typical Spanish airport of the eighties.

Malaga Airport review by Mike Preston

2 April 2006   Customer Rating : n/a

I flew out of Malaga on a Transavia flight. Taking the train from Malaga RENFE to avoid the traffic on approach to the airport due to the construction was a wise move, as the total transit time from town to standing in the check in queue was less than 20 minutes. All the queues in the horribly crowded check in area were long but orderly and moved at a reasonable speed. I probably waited 10 minutes. Security was surprisingly fast but didn't seem very efficient. The catering facilities are pretty poor, beer and chips mainly but that may be a response to perceived customer needs. I shudder to imagine what this airport must be like in peak season, and I will certainly try in future to fly in and out of Granada which has a small number of international flights.

Malaga Airport review by Holger Thiele
29 January 2006

Be advised that construction works are carried out to the outside of AGP terminal ! Traffic gets re-routed so take extra care to watch for signs. As said before, the larger hall, which is adressed to as Terminal 2, is quite boring being built to cater for masses of holiday charter flights. To the left of the check-in counters is the connecting corridor to Terminal 1 which is much quieter and where youŽll find those shops & restaurants mentioned by the previous poster. When spending your time there, make sure to return to T2 security in time, as waiting times can be significant. Operations will improve significantly once the extensions to the facilities (incl. a second runway) will be finished. There is NO Underground station; the train station for Malaga or Torremolinos/Fuengirola is open air and located past the parking structures across the access road. "Under the Terminal" i.e. "below Arrivals" is the place where rental car companies have their counters. To get to these, make sure to make that right turn leaving the baggage belts, before exiting the secure Arrivals area.







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