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Customer Review scoring : Accra Kotoka Airport
5.1 out of 10  5.1 out of 10
27 reviews

 



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ACCRA KOTOKA AIRPORT customer review :  23 December 2013 by Hans Gross    (Switzerland)

Rating : 3/10

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Recommended

This time, it took 2 hours instead of the usual half hour for landing and immigration. The huge delay was caused first by a 'parking problem' for the aircraft, second by the malfunction of 2 of the 3 luggage conveyor belts. For the return embarkation, Emirates with its 300-seater had set the check-in period to from 12.30 am (instead of the usual 3.30 pm) until 5.30 pm, which did not prevent a delay again of 1 hour for the take-off at 8 pm. The main annoyances of this airport have persisted over the last 10 years: Passengers may enter soaked with sweat and cannot have a shower (I go to the Landing restaurant and try to wipe myself in the toilet room). The sweating continues in the departure hall, which is only half air-conditioned. Announcements can barely be understood as there is a cacophony stemming from the sound of TV's and the voices of passengers. It also remains amusing to count the number of passenger controls and checks: there are 4 by the airline and about 6 by other airport staff.



ACCRA KOTOKA AIRPORT customer review :  25 March 2013 by D Tan    (Malaysia)

Rating : 3/10

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Recommended

Lack of air-conditioning facilities. Officers going through your bag after check in to "ensure" nothing illegal, definitely made my luggage messy after hours of arranging and packing at my hotel. Asking passengers of certain zone to board first, which all have to board the first bus, and other subsequent zone will board the 2nd bus. In the end, both buses arrived at the plane at the same time, making it crowded. If that is the case, what is the point of asking passengers of certain zone to board first? Totally disappointed with the staff/officers in the airport.



ACCRA KOTOKA AIRPORT customer review :  11 May 2012 by P Mayo    (UK)

Rating : 5/10

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Recommended

I think arrangements have changed since some of the earlier reviews. Go straight to your check-in desk on arrival, or you could try the check-in machines if you have hand luggage only. From check-in go upstairs to immigration; you need to complete a disembarkation card which is just before the immigration queue. After queuing there, you queue again to go through security. This can take some time. Once through if travelling business etc. there are two executive lounges the first one seems to get really crowded, last time I went people were standing in there. If your airline or lounge card allows you to I would carry on toward gate 1 and use the lounge there which seems more roomy comfortable and generally more tranquil.



Accra Kotoka Airport customer review :  14 June 2010 by A Fleming   (Ghana)

Customer Rating :  3/5

3 Star Rating   

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I have been through Kotoka International Airport more times than I care to remember and the attached domestic terminal a couple of times. Against most other African airports I have passed through (around 30) it is at the top end and there is an evident desire to improve. The airport is relatively small, has only two gates for international departures and there are an ever increasing list of carriers adding Accra to their routes. Departure is not usually too bad, security keeps the majority who may bother travellers at bay. Many first time passengers do not realise the need to go to the extreme right end of the airport for a customs check before going to their check in queue. This can result in additional queuing for the uninitiated as there is no signage. There are well in excess of 20 counters so whilst it can be crowded in the evening as others mention it is not unmanageable. Passengers must go upstairs for immigration and here is the best eating place in the airport - the only problem is that is security are doing their job they may not allow your friends to come and eat with you. In this case there are a few outside eating options within a short walk of the departure area of which Airport Landing is probably the best for a full meal. Once through immigration the shopping options are limited and overpriced but there are places for drinks, snacks or even small time gambling. Business passengers will, according to their carrier be assigned to one of two lounges - whilst neither is spectacular the lounge used in the main by Skyteam partners is my preference. It has a view of the runway and usually some kind of food as well the usual drinks. This lounge is close to the departure gates for intercontinental flights but there are times when African flights, including Kenyan, are from the gate located at the other end of the airport. The other lounge is used by BA, Emirates, and also Star Alliance partners (South African, Lufthansa and United and apparently soon to be Turkish). This has minimal food, no natural light but is nicely decorated and probably has the better drinks selection. The main x-ray security is before you go to your gate and you then sit in an often poorly air conditioned room awaiting boarding - it is rare for boarding to start when they first announce that it is. These areas often have passengers from multiple flights at one time and there is some small risk of boarding the wrong plane in the chaos that can ensure. It is not the best end to the departure experience but with the limited space and an expanding range of carriers it is hard to overcome this and as others state, staff are for the most part friendly and polite. On arrival immigration is normally not more than 10 or 15 minutes, bags can be quick or slow like most places (though I find very slow for late night flights) and you must then go downstairs where you are likely to have your baggage tag checked to confirm you have picked up the correct item(s) of luggage. Beyond this point it can be a little chaotic - people will almost certainly offer you a taxi and try to carry your bag then put pressure on you for a tip. If you do not want any of these services it is best to smile and say so - personally I would always favour trying to arrange a reliable pick up at any unfamiliar airport and in Accra most hotels can arrange for this. The domestic terminal is fairly spartan but perfectly adequate.


Accra Kotoka Airport customer review :  13 June 2010 by E Tompkins   (UK)

Customer Rating :  3/5

3 Star Rating   

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No one tried to grab my bag or to bundle past me, no one even offered to carry my bag for money. Not sure if this issue of being hassled is still an issue anymore? People were friendly (as I found throughout Ghana). There are lots and lots and lots of checks - I think 8 in total including immigration - just accept it and allow time. Air conditioned throughout. The restaurants are on the Ghana side of immigration - it does all the Ghanaian dishes, food was OK, a bit expensive but fine. Also there is a place that does burgers, fries, sandwiches etc. Food on the other side is limited, so if you are hungry and want more than a sandwich, eat the Ghana side of immigration. All European planes leave about 9pm, hence there are a lot of people going through about 7pm. KLM say they close their check-in desk 2 hours before flight leaves, - don't know if this is true as I didn't test it! I took the advice of the airline and checked in before 7pm, and then waited in the middle waiting area - after immigration but before final set of security checks - which has small restaurant, duty free shops (with very expensive local goods and booze etc) before proceeding to the boarding area which is cramped and smelly. Note, when you have gone through immigration but before you get to your boarding gate, if you are flying to Europe, you have to go through another security scanner,so ensure any water you buy after immigration is sealed in a bag. You also have to go through another 3 passport checks so be prepared!


ACCRA KOTOKA AIRPORT customer review : 25 January 2010 by G Davis

Customer Rating : 2/5

2 Star Rating

Arrivals into Kotoka are not bad. You clear immigration pretty quickly and they have a traditional baggage carousel where the bags come out. Lots of people hassle you for money once you get outside the airport, but that is to be expected. Departures are another story. They say to arrive 2 to 3 hours ahead of your flight, and that is no joke. It takes forever to go through all of the boarding pass and passport checks. There are too many to count. In addition, there is only one x-ray security scanner at each of the two gates, and so if you have two large planes leaving from the same gate, as was the case for me, you have some 600 people filing through the one security scanner area. It was complete mayhem, as people who are late for their flights or who don't feel like standing in line just push right to the front of the line and no-one stops them. Once you are at the gate area there are no shops and only one very dirty restroom for 600 people. All passengers for all flights are crammed into the same gate area. I advise that you stay in the middle area of the airport, where the shops are, as long as possible before proceeding to the gate areas at eather end of the terminal. If you are offered a pass to the lounges, Adinkra is in that middle area near the duty free shop, and Akwaaba is at gate 1 just before the scanner. You will have to go around the long line waiting at the security scanner at gate 1 and you will see the lounge hidden in the back wall.


ACCRA KOTOKA AIRPORT customer review : 4 June 2009 : by Hans Gross

Customer Rating : 3/5

3 Star Rating

This airport improves slowly but steadily, yet seems never being able to cross the 3 star barrier even for the class of airports in a developing countries. Until one gets to the airplane, one has to pass a record number of checks and controls: At the entrance to the departure hall, there is a control point where people are refused who don't have a ticket. If you are White, you will not be checked here. Before you can join the queue to the check-in, you must show a passport and a paper which could be your ticket. Before you really enter the queue to the check-in, they check your passport and ticket. Then you can proceed to the check- in. In my case, I had to wait half an hour before the counter because the system was not working. In due course, the staff filled out the forms by hand. Then you go upstairs to the passport control. Before you enter this room, there is another check point, where you show passport and boarding card. Security check. Real passport and visa control and stamping. General check point before going to the boarding gate hall, operated by airport officials. Specific check point just at the entrance of the boarding gate hall, operated by airline officials. 1Check-point before leaving the gate hall. Check-point before entering the transfer bus. Maybe there are more checks which I have forgotten. Astonishingly there is no control when entering the airplane. The halls, especially the boarding gate, still do not have a pleasant air-conditioning. In spite of the ventilators, it is too warm and humid. Also too loud.


ACCRA KOTOKA AIRPORT customer review : 31 December 2008 : by A Annor

Customer Rating : 2/5

2 Star Rating

Kotoka International Airport has improved over the years but a lot more work has to be done, I must say. They need to get the RIGHT people to work for them and not have money scavaging people who will try and get into your pockets for all you have by trying to help you. You will think they are being nice but at the end they want you to cough up. Some of the staff there are quite rude and I can't understand why they won't allow people who aren't travelling [those accompanying travellers] to come into the airport. Most staff have no manners and take no notice of you, they push you from one corner to the next and do not sympathise which really hacks me off. I should be proud of my country but I am not happy at all, they really need to fix up in everything they do. I do not like the way customs open up your bag and search manually by taking things out and expect you to put it back in, which is ridiculous, its time they got with technology.


ACCRA KOTOKA AIRPORT customer review : 15 December 2008 : by Hans Gross

Customer Rating : 3/5

3 Star Rating

This time my departure was not as usual in the late night, when most flights to Europe go, but in the late afternoon. This avoided being among the masses of passengers for different flights in the gate hall. What confused me this time were the passport controls which where labeled with IMMIGRATION, apparently due to reorganisation. Control points: 1. Before check-in. 2. Check-in 3. Before passport control 4. Passport control. 5. Before entering gate. 6. Before entering airplane.


ACCRA KOTOKA AIRPORT customer review : 5 September 2008 : by R Kwabena

Customer Rating : 3/5

3 Star Rating

The airport has improved overtime but there is still a lot more work to be done. Baggage claim is such a hassle. Airport is still riddled with wrong people who want money for themselves. We can do much better than this.


ACCRA KOTOKA AIRPORT customer review : 3 July 2008 : by C Hawk

Customer Rating : 2/5

2 Star Rating

The airport continues to improve. By no means are the services where they could (should) be, but they are better than before. As more and more business travel moves through Accra, the law of supply and demand should help improve the quality and efficiency of the airport. The baggage claim is woefully lacking. Food is marginally adequate. Need to get rid of people outside of airport trying to "help" you.


ACCRA KOTOKA AIRPORT customer review : 11 May 2008 : by Hans Gross

Customer Rating : 2/5

2 Star Rating

The number of controls has decreased from former 8 to 6. After the entry I should have shown my ticket, although flying ticketless. I explained them that now most flights are ticketless, hence the control unnecessary. At check-in, I got a boarding card, indicating that I should go to the gate (an uncomfortable place) at 21h30, although the flight was to be at 23h30. At 22h30, I was able to hear an announcement telling to go to the gate 2 (the visual information system did not work). There was a long queu already waiting, so I went back to the hall. The next message heard was that another flight announced for gate 2 was redirected to gate 1. So a flock of people walked away and I went to the gate once more without having to wait for the entry control. I was asked for the ticket, and the same dialogue began as before. They said I could not fly unless I would show a ticket. In order to show what they meant they order another passenger to show 'a ticket'. It was a flight confirmation on a shabby piece of fax paper. I had left the confirmation in the checked-in baggage, but due to a lucky incident I found a preliminary confirmation in my handbag, which was accepted. At departure time, passengers were still coming in with up to 3 handbags and gigantic suit cases, and the flight took with 1 hour of delay. Apparently, they had been accepted although too late. Pack every valuable into your handbag if you don't have a hard suit case.



Accra Kotoka Airport review byMelissa Hartmann

13 February 2007   Customer Rating : n/a

I was in transit through Accra twice recently flying between Johannesburg and London Gatwick on Ghana International. The airport is quite basic but functional, and the staff are all very friendly if not particularly efficient. On the outbound flight, we didn't even enter the terminal building due to a very tight connection but 3 hours on the return was more than enough to explore the very limited options. Any transit longer than 4-5 hours would be unbearable, if only because of the horribly accented announcements every 10 minutes trying to sell you a raffle ticket.

Accra Kotoka Airport review byKwabena Yeboah

30 July 2006

The airport overall has improved from my last visit in 2001, and continues to go thru major renovations to bring it up to modern standards. The departure process has improved and the departure lounge could use updating. The air-conditioning system has significantly improved and is cooler and more consistent. The arrival process has also improved and this time around I was not too harassed by the bribers; I didn't see much of that on arrival however, Ghanaians living abroad are still subjected to minor harassments and covert bribery attempts on both arrival and departures by staffers checking baggage and performing unnecessary baggage checks in attempts to part with travelers belongings. This needs to stop! I hope the renovations are completed by the 2008 African Cup to accommodate the many travelers who will pass through the airport.

Accra Kotoka Airport review byEric Simpson

24 July 2006

I wasn’t sure what to expect on reaching Accra despite having read previous comments. It turned out to be a slightly surreal experience There are no airbridges. Passengers were bussed the short distance from the aircraft to the arrivals wing. A long poorly lit corridor led to the somewhat shabby immigration hall. Not perhaps the best first impression for arriving passengers. Clearing immigration and customs was a slow process however the officials seemed to go out of their way to give first time visitors a beaming “Welcome to Ghana”. Baggage reclaim proved to be a bit of a scrum. The public area of the arrivals level was much brighter and more modern in its décor but it felt somewhat empty and unfinished. The most intimidating aspect was being approached and asked for a tip to provide security by someone clearly eyeing up my luggage. Fortunately the driver meeting me arrived at that moment and whisked me off safely. Departing Accra provided a somewhat different experience. The outside of the Departures level was positively packed, the reason quickly became apparent as only passengers were allowed inside the building. The appearance of the check in area was quite modern although it was not particularly well signposted and had a somewhat stark feel to it. Having joined a very long line at the KLM check in desks I was quickly directed to leave the queue to clear customs, a requirement which departing passengers should undertake before checking in and which was not clearly indicated. Check-in was speedy thanks to a KLM official directing frequent flier card holders to the Business Class desks but passport control and security checks were slow. The large departure lounge has recently been refurbished, it contains an attractive duty free shopping area and refreshment and seating areas. On a less positive note the seats were metal and lacking any form of cushioning were uncomfortable. Public address announcements were almost inaudible. Like the refurbished part of the arrivals level there were vast areas of unoccupied space perhaps awaiting future retail outlets or other passenger facilities. There are two departure gates, one at either end of the lounge. With two flights boarding simultaneously through Gate 2 this is where things broke down. The corridor from the lounge to the departure gate was shabby and the toilets were in a disgusting condition. With 500 or so passengers crowded into the boarding lounge and no apparent PA system airline staff were pushing up and down, shouting at the top of their voices trying to separate passengers into groups for boarding. Two busses were in use transferring passengers from the gate to the two aircraft. Although the process only took about an hour it was a chaotic, hot and very uncomfortable experience. Sadly these last few yards took away the otherwise favourable impression of the Departures level of Kotoka International Airport. I hope that the refurbishment which is underway continues and quickly addresses the shortcomings particularly in the arrivals area.

Accra Kotoka Airport review byGraham Martins

6 March 2006

Accra airport has improved a lot from the old days but still has a long way before it catches up with even its colleagues in Lagos nearby. No jetways, poor airconditioning and dysfunctional signage are only three of the problems it faces. The only saving grace is the friendliness of the hardworking staff. My flights on both Ghana International and Aerocontractors left in the middle of peak hours, but the airline staff did a wonderful job shepherding us through snaking immigration and security lines. There is construction going on everywhere, so it can only bode well for a more improved terminal in due course.

Accra Kotoka Airport review byEric Mensah

21 November 2005

Accra airport has improved tremendously since the start of new national carrier Ghana International Airlines. There is a special chec kin area for the new airline and everything moves quickly and with efficient staff (mix of local Ghanaians and Americans). Immigration checks are still very long and the airconditioning does not work so it is very unpleasant. Duty Free shopping is good and prices are same as London mostly. Boarding area is still under construction so passengers are taken in buses to the planes. Arrivals however is very quick and efficient. My baggage from GIA flight had arrived before I reached the terminal building which is faster than I have seen in any other airport. Overall great potential for the airport if this can be maintained.

Accra Kotoka Airport review byJohn Federspiel

16 November 2005

Having been there three times during the past 18 months, many things have changed for the better. Back in 2004 I was impressed by how quick my baggage turned up and the warm welcome by the immigration officers on my first visit to Ghana. Not so impressed by dirty toilets though, taxi drivers and baggage carriers offering their service "proactively" after arrival, immigration officers worrying me seriously on my first departure from ACC. Summer 2005 clean toilets, working air condition at the departure gates, friendly staff. Duty-free shopping facilities were ridiculously overpriced for some items though. Autumn 2005 quick baggage delivery after arrival, nobody asking for "food money" in the airport, short cues and loads of immigration officers available on departure, - you could actually understand the announcements done through the PA system.

Accra Kotoka Airport review byFadi El-Eter

4 June 2005

Kotoka must be one of the funniest airports I've ever visited. As soon as I arrived, I had the feeling that I arrived to a developing country. First, I had to walk from the airplane to the airport under light rain. Waiting for the luggage was another joke, as it took a hell of a long time, and there was also this guy with a chalk marking all the luggage that were moving on the carpet (no idea why). Eventually, I went to customs (I had nothing to declare), yet my luggage was searched 3 times. It was actually the first time that my luggage got searched in front of me, let alone 3 times by 3 different people. I discovered later that the customs people were doing this in order to get money. Oh and all through the way there were staff asking for money. I specially remember that guy who asked me "What did you get for your nice friends in Africa?". Now when departing, I was amazed to see that the gate looked exactly like my class when I was 11 or 12 I guess: crowded, all people facing the same direction, and no A/C. Bottom line, be prepared for a sub-standard airport and to give some "gifts" to your "friends" whenever you're arriving or leaving this country.

Accra Kotoka Airport review byLi Mu Bai

21 March 2005

I have been using Kotoka International Airport for the past three years and very time I travel, I fear the worst. The airport has only two departure lounges, where passengers seat like they are in school bus, all facing in front. On Fridays and Saturdays, when there are several flights departing almost at the same time, the departure lounges are full to capacity. The situation is worse when flights are delayed, and it is normal to find more 500+ passengers in a lounge meant for not more than 200 people. Air-conditioning in the lounges does not work well, and the TVs make so much noise that it is impossible to hear the announcements. The Duty Free shops are extortion points, selling items for prices that are way above the normal price. Indeed, there are renovations going on at the airport but the benefits are yet to be seen. A couple of years back, customs officers used to connive with “helpers” (trolley pushers) and armed robbers, and several passengers arriving in Accra had their items stolen. The Government moved in and cleared the airport of “helpers”. These people are back again. In addition, there are just too many people asking for payments for the services that they have not rendered.

Accra Kotoka Airport review bySindre Riddervold

28 February 2005

I have been at Accra Kotoka International several times during the last couple of years. You definitely get the feeling of being in a third world country from the moment you arrive. But the facilities at the airport has improved the last years. It is smart to be met by someone at the aiport, especially if you travel alone and it's your first time in Ghana. Be sure to check in at least 3 hours before your flight departs.

Accra Kotoka Airport review byAlfred Blankson

15 August 2004

My seventeen year old daughter was returning to us alone to London. Despite having stamped UK visa and both Ghanaian and British passports, and being a minor, an immigration officer bullied and harassed her on a late night flight (she was last in queue), while she was also feeling feverish. He extorted £100 off her, claiming she was the sister of the person in the passport, and pocketed the money.

Accra Kotoka Airport review byRohit Lakhani

26 May 2004

I've had the pleasure and unique opportunity of checking-in at Accra's Kotoka International Airport on several occasions. The general service and style of the airport that of a third world country airport. Regular delays of flights, inattentive staff, and long, slow-moving queues. However, this all adds to the personality of the airport. It has character. Before your flight, you can grind on some tasty kebabs at the thatched-roof kiosk near the parking lot. I do feel you can enjoy this airport if you go with an open mind and adventurous spirit.

Accra Kotoka Airport review bySasha Tufuor

4 April 2004

Kotoka airport has certainly been "cleaned up" in terms of its appearance. Unfortunately I cannot say the same about its personnel staff. My most recent encounter with Kotoka airport was on 31 March 2004. It's certainly left me disappointed enough to want to write this email. Having arrived over 2hrs early in order to check in for my flight, I then had to endure the following frustrating events. Having checked in, I made my way to what appears to be a "Security Point". I was asked to complete an immigration card. As I didn't have a pen, I asked a member of staff to lend me his. I was totally ignored. Another traveller (a Ghanian man), who was obviously as embarrassed as I by this apparent curtness, informed me that I would be seen to soon. Meanwhile, an official with his family were waved through before my request was attended to. This particular member of staff made no attempt by way of an apology for ignoring me for a over five minutes. I completed the card and handed it over. He took it, examined it along with my travel documents and then waved me on like a naughty school child (I felt sufficiently humiliated to feel like a 10 yr old and not an adult of 37yrs). I then foolishly made the mistake of wanting to purchase a drink in the bar next to the Duty Free Shop. I requested a glass of wine from a female bar staff. She advised me that I could only purchase a bottle of wine and then walked away before I could even enquire about an alternative drink. I was sufficiently aghast enough to just stand rooted for a minute or so. Another bar staff noted this, approached me and asked if I required a service. I informed her that I did but I didn't think I would receive it (I then went and sat down). Having eventually made it to the departure lounge, I found myself along with other passengers, waiting for over an hour to board tour plan. There were no announcements to explain this delay. In actually fact, the apology came from the captain  (KLM). I can only say that I feel sufficiently frustrated and humiliated enough to seriously consider not returning back to Ghana in the immediate future.






 


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