Aberdeen Airport review by Marybeth Richards

15 July 2007   Customer Rating :

Pocket sized airport that seems to be bursting at the seams at times. Waited 15 minutes for bags to start to appear on the belt after a flight from LHR - unusual, as the place really isn't that big. Better bus connections to the city centre would be great. but not likely to happen. On the whole, not a bad little airport.

Aberdeen Airport review by Ken Taylor

20 May 2007   Customer Rating :

Vast improvement in security screening procedures ( in terms of their ability to cope). Still a couple of surly staff who need retrained. Home Office bloke checking passports on the way back in, is much nicer than he used to be and even managed a smile !

Aberdeen Airport review by Iain Williamson

24 March 2007   Customer Rating : n/a

I've been using Aberdeen airport infrequently over the last ten years. The staff remain the friendliest and most polite I've seen in any airport, and there is something exhilirating and about coming into this Northern city, usually in a small aircraft bouncing in through high winds. The small airport usually allows for quick access to bus or taxi. Waiting for a bus can take some time though. The airport retains a nice atmosphere overall, and is always clean.

Aberdeen Airport review by Iain Cowe

15 November 2006

As a very regular passenger through Aberdeen Airport, I can see that BAA have put in a lot of time and money expanding and re-shaping their departures area which has resulted in a nicer experience for passengers departing ABZ. The staff are efficient and friendly, if sometimes a bit harassed but they cope admirably. Unfortunately, the same is not experienced by international passengers arriving in the airport. The staff are good but in this day and age, with ABZ trying to attract more international flights, one tiny international arrivals area is not really sufficient. ABZ has international flights departing almost on top of one another at various times during the day and for each departure - you guessed it, there's an arrival. I have experienced, on many occasions, being forced to wait outside the arrivals area, in nothing more than a covered walkway, while the previous plane load of passengers clear the immigration area and pass into baggage reclaim (the same room). Once in, all international flights have one carousel for baggage which can sometimes have 2 or 3 planeloads (anything from EMB145s to B737s) of passengers round it. All in all not a great effort from Aberdeen Airport however it has served the North-East of Scotland and the North Sea oil industry very well over the years. I hope they go on doing so in the future but the management there really need to look at what they are going to do with extra passengers as their numbers will inevitably increase.

Aberdeen Airport review by Tim Jones

27 October 2006

A bit chaotic due to extension work, but very efficient going through security. Food ok and not too bad pricewise. Smoking is outside at either end of the terminal (bus shelters placed for bad weather) but most people just stood outside front door and it looked very messy - BAA staff doing nothing about it. Quick for getting bags through from the aircraft which is useful. Also at rush hour might be a good idea to pre- book a cab - they were overwhelmed!

Aberdeen Airport by Gordon Wiseman

12 October 2006

Used Aberdeen airport to fly to and back from to Amsterdam. The customer service at the airport was of a high standard and public transport to the city centre is reliable. Would gladly use Aberdeen again to travel domestically or to continental Europe. The recent news that weekly flights to popular destinations in Portugal and Spain will be available soon will also add to the appeal of this airport for travellers from Northern Scotland.

Aberdeen Airport review by Steve Ward

16 September 2006

The only real choice if flying to Aberdeen! Overall OK, but very limited choice of food and shopping. Staff are friendly and queues generally short.

Aberdeen Airport review by Matthew Ross

26 August 2006

Aberdeen Airport is fairly good and efficient, but with some room for improvement. I recently flew to the Faroe Islands on Atlantic Airways. On the return the luggage took a very long time to arrive; also there was confusion at the passport control over the status of green Faroese passports, with many passengers standing in the wrong queue. This created a negative first impression for visitors; attention to detail and clearer signage is necessary. A more important concern is the inadequate bus service (route 27) between the airport and the city centre. It is very poorly marketed, infrequent and does not run at all at weekends - leading to a massive queue for taxis. A regular shuttle bus between the airport, university (Old Aberdeen), city centre and the railway station is needed.

Aberdeen Airport review by William Callaghan

14 August 2006

Overall nice small airport with good connections to major hubs in Europe such as London (Heathrow/Gatwick/Luton), Amsterdam and Paris CDG. Also has flights to most major UK destinations. I found that travelling through the airport was relatively quick and hassle-free. Good bus service to the city centre which is about 10 km from the aiport and reasonably priced. Would recommend this airport to anyone living in the North of Scotland as an alternative to GLA/EDI. Further considerations for this small but expanding aiprt would be to add services to Spain and Italy as well as to some Central European cities such as Berlin/Prague/Warsaw.

Aberdeen Airport review by A Lamont

5 March 2006

ABZ is a convenient airport with ever-improving routes to and fro. Work has begun on modernising the airport and there are more plans in the pipeline. ABZ is convenient and reliable. The only thing you can't rely on is the weather there. That is the biggest problem with ABZ, and there isn't much that can be done about it.

Aberdeen Airport review by Ron Dickie

29 January 2006

Hopefully the new airport manager will manage to drag the airport in the 21st century. The new Servisair lounge for KLM/AF etc is a great leap forward, although the suede chairs I feel may suffer from high mileage usage through a relatively short time frame. AF need to have a larger presence at check-in and these Servis air check-in crew need to be trained on how to put mileage onto a frequent flyer card, even when I say "have you done it", they say "yes". I log in (around a month later) to find that my mileage has not been credited. As a local I shouldn't really gripe but on the whole both air side and land side it could be a lot better. Maybe a trip to some of the Scandinavian airports would get their creative side into drive.

Aberdeen Airport review by Dave Aiton

30 November 2005

I have used Aberdeen International Airport extensively through the years and found it to be out of date and touch with modern international and domestic commuter travel, the quality of the departure lounges are very poor and the delays when returning from international flights is disgraceful, the baggage collection system whether domestic or international is pathetic.

Aberdeen Airport review by Steve Gavigan

21 October 2005

I have used Aberdeen Airport several times in the last couple of years and have not had any problems. Everything works properly and the staff are very friendly. The security checks at the departure lounge are most thorough.

Aberdeen Airport review by Rob Wallace

24 April 2005

When will they do something about the taxi rank? Its a little hut that holds about 40 people - often the queue stretches well outside - and at Aberdeen that is not a good idea. They also have sold the concession to one company so that other firms, having dropped people off, cannot pick up so you are stuck waiting for the chosen people to arrive.

Aberdeen Airport review by Jane Newman

26 March 2005

I use Aberdeen Airport frequently and am impressed with it. It's a small airport, but seems to have everything to cope with its passenger flow. I definitely recommend the newly refurbished 'Food Hub' restaurant where the staff are very friendly and courteous. There is always a hot food menu with different choices to suit everyone, a selection of sandwiches and delicious home-bakes - I always look forward to my meal there before I fly home!! The airport has gone through a lot of changes recently such as the larger renovated toilets, the new 'Coral' betting shop and the new departures layout.

Aberdeen Airport review by Kevin Yates

6 October 2004

I fly in and out of Aberdeen Dyce airport a lot and have seen a marked improvement over recent weeks. Larger toilet facilities at arrivals (where their was only 1 for men and 1 for women). KLM has vastly improved it's check in facilities with usually 4-5 servis air staff in attendance. Departure lounge 1 has been improved with more seating. It could how ever improve it's lost luggage office (a real mess) which you will need to visit if you fly KLM often. Security entrance to departure lounge has changed as well with two baggage scanners (1 only ever in use though) and one personal scanner which is the bottle neck and leads to delays. All in all though Aberdeen airport is fine.

Aberdeen Airport review by Jordan Dias

29 July 2004

Nice, small friendly airport, with helpful staff. Not much to do there, but the shops are ok and not crowded.



 

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