Aberdeen Airport Passenger Reviews and Aberdeen Airport Traveller Reports
ABERDEEN AIRPORT customer review : 7 September 2014 by Justin Johnson (UK)|
Rating : 2/10
As a regular user of Aberdeen airport I can safely say its one of the worse airports I have experienced, the
toilets airside are disgusting and usually smell quite appalling, also the Servisair lounge is extremely poor and
the choice of snacks / food is very basic considering the amount of footfall and the claim of international status
it is extremely poor. Security and baggage reclaim is inefficient and far too small.
ABERDEEN AIRPORT customer review : 27 August 2014 by S Ritchie (UK)|
Rating : 1/10
I find trying to book flights virtually anywhere out of Aberdeen nigh on impossible. You used to be able to get to
many destinations with one stop in London - technically impossible now thanks to BA dropping Aberdeen to London
Gatwick. The only route to Gatwick is EasyJet which has two flights a day as far as I can see, which will fleece
you for your long haul cases and not give you any guarantee for your onward flight. This level of service to a
supposedly international airport is a joke. The international arrivals "area" is dirty, cramped and there is
nowhere to sit. You have to try to stay out of the way of the crowds waiting for their luggage. You can't see
people coming, you have to loiter around a small corner. It's truly bizarre and the most unwelcoming arrival area
I've ever seen in an airport. The luggage belts are in desperate need of an addition. It's all well and good have
a nicer departures lounge and fancy coffee, but where precisely are we meant to be flying? Having to walk onto the
Tarmac in wind and rain, or even better snowy conditions, to haul your case up a flight of stairs, does not
exactly make for a modern airport facility. The check in desks are under-served and the security slow at busy
times. The only good thing is that security and customs are actually nice here, unlike everywhere else!
ABERDEEN AIRPORT customer review : 21 July 2014 by S Fraser (UK)|
Rating : 0/10
We arrived for a holiday and had to stay in a queue for an hour and a half, this is totally unacceptable. I've
been to a few airports and this one is the worst by far. We can only travel to a very few destinations and I
gather this is because of the cost of landing here. The whole area is small and there are very few shops - if this
is because of Aberdeen Council then they really need to open their eyes and see how other airports are run.
People in Aberdeen don't want to travel to Edinburgh or Glasgow to go on holiday but they have no option - this
needs to be sorted out. I've also recently heard that the flights from Aberdeen to London are being cut and
Edinburgh and Glasgow are getting extra.
ABERDEEN AIRPORT customer review : 13 June 2014 by M Ferguson (UK)|
Rating : 3/10
One luggage carousel, poor quality and expensive food airside. What more can I say. On the plus side it is clean,
and there are tables in security to help you sort out shoes jacket liquids laptop, but the area is very small.
The seating in the gate area is not that comfortable, most often you get on and off the plane by steps-rarely an
airbridge as in many other airports. The addition of the multi storey carpark indicates extra footfall, and the
check in queues have been alleviated by the move of the BA desks round the corner, but the airport has a long way
ABERDEEN AIRPORT customer review : 3 September 2013 by Leslie Forbes (UK)|
Rating : 0/10
On Sunday 1st September I arrived at Aberdeen Airport from London. The Journey took about an hour and ten minutes
which is about the usual time. On arrival I could not get anywhere near the baggage re-claim area due to a huge
backlog and crowds of people. It then took me and most everyone else 1 hour and 10 minutes to get our bags from
the arrivals hall. How this can this be called an International airport beats me! It really is an embarrassment.
ABERDEEN AIRPORT customer review : 25 April 2013 by Leslie Forbes (UK)|
Rating : 0/10
Just back into Aberdeen Airport from Zurich via Amsterdam. Both of these Airports have great transport links using
trams and trains. Aberdeen and Zurich can't be compared of course on size but the cramped and disgusting toytown
railcar at the wrong end of the airport is hardly suitable. In both of these airports and at most others you can get a
trolley for your bag without needing a coin. Last night I, along with many other newcomers to Aberdeen I arrived
before 10 to find trolleys all chained up and the bar closed. Do all foreign visitors have a pound coin ready for
ABERDEEN AIRPORT customer review : 26 March 2013 by S Davidson (Scotland)|
Rating : 3/10
I wish to echo the sentiments expressed in the review by Marion Johnston. The flight options to common
holiday destinations like Tenerife etc are abysmal from Aberdeen Airport. Unless you are going on an
overpriced package deal with Thomas Cook, Thomson's etc and book around 8-12 months in advance, you're
only other option is a convoluted chain of flights, transfers and even overnight hotels via Edinburgh, Glasgow
or London. I know of many other people from Aberdeen who concur. The runway extension is obviously a start
for greater potential but I'm not seeing a greatly populated list of destinations to boot!
ABERDEEN AIRPORT customer review : 29 September 2012 by Marion Johnston (Scotland)|
Rating : 2/10
I am fed up of taking the bus to Edinburgh or Glasgow to get a flight to the Costa Blanca because there is
nothing from Aberdeen. I travel at least 5 times each year and know many other people who do the same.
Every time I fly from Edinburgh of Glasgow I meet people from the North East of Scotland. Jet2.com, Easyjet,
Ryanair, Thomson Airways and Thomas Cook all put on flights from Edinburgh and/or Glasgow - sometime
several flights a day leave to Alicante and flights are available all year round. How can Aberdeen airport not
justify 1 flight per week to Alicante all year round? The airport is in the dark ages and cannot get past the
mentality of providing an airport that is for business use only.
ABERDEEN AIRPORT customer review : 30 May 2012 by El Mac (UK)|
Rating : 2/10
As a regular business traveller, commuting between Manchester and Aberdeen, I can truly say that the
customer experience at Aberdeen Airport has deteriorated rapidly. Issues with Airlines and the haphazard
Taxi services aside, and there are plenty, Aberdeen Airport is clearly struggling to cope with increased
passenger traffic, particularly as the Summer holiday season commences. The Security experience has to be
seen to be believed, the security queue, winds its way through, what can only be described as a chicane to
the first point where an airport employee scans your boarding pass, 10-15 minutes later, you emerge into the
Security Hall. Often undermanned, this has 3 scanners, 2 of which are in operation. With no control, the
queue effectively crowds, pushing you forward, until your turn to disrobe comes. Once through Security, you're
then funnelled through Duty Free, and into the Airside 'Lounge' - not the most welcoming of places. If you're
travelling with colleagues, or as a family, forget being able to hold a conversation. Every airline makes
constant announcements, there is the obligatory Pre-Board, but that is followed by constant reminders as
boarding begins, with the frequent call for 'lost' passengers. On the subject of size, Aberdeen has plans to
expand. One could say, grand plans, but, if they can't cope at the moment, what hope is there for the
traveller? The facilities within Aberdeen effectively close down from 20.30, making for a miserable experience
if you're unfortunate to suffer the all too frequent delay.
ABERDEEN AIRPORT customer review : 25 April 2012 by Nigel Stacey (UK)|
Rating : 8/10
Not too bad, it was easy to check-in. One thing I found strange was the baggage conveyer came out near the
entrance to the airport. There are a few places to get a drink and a bite to eat. To get into Aberdeen the
station is a bus or taxi journey away from the terminal itself. There are a couple of hotels close by but they
are a bit pricey. All in all it I, not too bad could do with a bit of a make over.
ABERDEEN AIRPORT customer review : 23 April 2012 by Alistair Peckham (USA)|
Rating : 7/10
Security efficient. Fire alarm went off just a few minutes before expected time of boarding. Meant exiting the
terminal and going land-side. Fire service took 15 mins to arrive. Airport staff very professional and efficient
once re-entry to the airport. Security was very fast efficient with passengers with flights boarding having
priority and being called forward. Departure was delayed just over an hour.
ABERDEEN AIRPORT customer review : 15 February 2012 by T Collier (UK)|
Rating : 5/10
I really do wonder why Aberdeen have so many check-in desks (for BA flights) when they don't bother opening
them! Had to wait near enough 30 minutes to check luggage in for it to go in the hold and made me wish I
hadn't bothered! Security was very quiet thankfully so that was easy to negotiate. Ordered a burger at the
bar post security and it took over 20 minutes for it to arrive - very frustrating when the place was dead and
you can see the plane you are about to get on come in to land! Thankfully I did have time to quickly eat it
just before heading to the gate.
ABERDEEN AIRPORT customer review : 28 December 2011 by M Creed (UK)|
Rating : 0/10
Having battled dreadful weather conditions overnight through the Scottish Highlands I eventually arrived at the airport 10 minutes before my morning flight was due to leave. Faced
with an enormous queue to get through security I asked possibly the most sour and rude security woman I've ever met on the gate if she could rush me through. I received a lecture
informing me I should leave more time to get to the airport and to stay where I was in the queue. Fortunately people already in the queue heard the nasty mean spirited diatribe
I received and ushered me to the front of the security queue and I did get my flight (which luckily was delayed 10 minutes anyway). A thoroughly unpleasant and distressing experience. My first and last flight from Aberdeen.
ABERDEEN AIRPORT customer review : 23 December 2011 by Kathleen Lawrie (Spain)|
Rating : 0/10
I travel to Aberdeen from Spain and have to rely on buses from Glasgow or Edinburgh. If Aberdeen is such a
good airport why are there no flights from Alicante, Murcia or Almeria to Aberdeen. We used to be able to fly
with Flyglobespan and it was excellent. Please make it easier for us to come to Aberdeen to visit our family.
ABERDEEN AIRPORT customer review : 22 July 2011 by Mark Brewer (UK)
Customer Rating : 4/5
Aberdeen airport works well most of the time. The only thing I can see that really lets the place down is the lack of
toilet facilities air side. It's not unusual here to see queues of 8 or 9 in a gents toilet, as was the case on a
Saturday morning in July recently. This is something that really does need sorting out, as other aspects of the
airport are largely perfectly adequate.
ABERDEEN AIRPORT customer review : 3 April 2010 by S Reid
Customer Rating : 1/5
Avoid this airport on outbound flights in the afternoon particularly on Friday. Allow up to
1hr for the security screening process. You can pay an additional £5 to jump to the top of the
security queue. I have not seen this at any other airport. Staff are friendly but another
one/two security screening stations are required to cope at peak times. The luggage arrivals
belt is small and if three flights land at once you scramble for your bags. On exiting the
airport the smokers are just outside the door with the discarded cigarette ends on the
pavement. Not a very nice welcome to Aberdeen. If you have the option avoid this airport or
use it out of peak hours - not easy due to the remote location. I have recently used Terminals
3/4 and 5 at Heathrow and Aberdeen Airport is worse than these.
ABERDEEN AIRPORT customer review : 28 December 2009 by E Douglas
Customer Rating : 3/5
International arrivals tiny, baggage retrieval approx 15 mins, Rail link non existant, bus
services limited, taxis expensive. Airport clean and tidy, good choice of car hire.
ABERDEEN AIRPORT customer review : 13 June 2008 : by B Hewitt
Customer Rating : 2/5
Arrival okay, bags quickly through, departure left from a gate which had only 6 seats, so passengers
had to stand in a very narrow corridor. Which was not pleasant on a hot day.
Aberdeen Airport review by Marybeth Richards
15 July 2007 Customer Rating :
Pocket sized airport that seems to be bursting at the seams at times.
Waited 15 minutes for bags to start to appear on the belt after a flight
from LHR - unusual, as the place really isn't that big. Better bus
connections to the city centre would be great. but not likely to happen.
On the whole, not a bad little airport.
Aberdeen Airport review by Ken Taylor
20 May 2007 Customer Rating :
Vast improvement in security screening procedures ( in terms of their
ability to cope). Still a couple of surly staff who need retrained.
Home Office bloke checking passports on the way back in, is much nicer
than he used to be and even managed a smile !
Aberdeen Airport review by Iain Williamson
24 March 2007 Customer Rating : n/a
I've been using Aberdeen airport infrequently over the last ten years.
The staff remain the friendliest and most polite I've seen in any
airport, and there is something exhilirating and about coming into this
Northern city, usually in a small aircraft bouncing in through high
winds. The small airport usually allows for quick access to bus or taxi.
Waiting for a bus can take some time though. The airport retains a nice
atmosphere overall, and is always clean.
Aberdeen Airport review by Iain Cowe
15 November 2006
As a very regular passenger through Aberdeen Airport, I can see that BAA
have put in a lot of time and money expanding and re-shaping their
departures area which has resulted in a nicer experience for passengers
departing ABZ. The staff are efficient and friendly, if sometimes a bit
harassed but they cope admirably. Unfortunately, the same is not
experienced by international passengers arriving in the airport. The
staff are good but in this day and age, with ABZ trying to attract more
international flights, one tiny international arrivals area is not
really sufficient. ABZ has international flights departing almost on top
of one another at various times during the day and for each departure -
you guessed it, there's an arrival. I have experienced, on many
occasions, being forced to wait outside the arrivals area, in nothing
more than a covered walkway, while the previous plane load of passengers
clear the immigration area and pass into baggage reclaim (the same
room). Once in, all international flights have one carousel for baggage
which can sometimes have 2 or 3 planeloads (anything from EMB145s to
B737s) of passengers round it. All in all not a great effort from
Aberdeen Airport however it has served the North-East of Scotland and
the North Sea oil industry very well over the years. I hope they go on
doing so in the future but the management there really need to look at
what they are going to do with extra passengers as their numbers will
Aberdeen Airport review by Tim Jones
27 October 2006
A bit chaotic due to extension work, but very efficient going through
security. Food ok and not too bad pricewise. Smoking is outside at
either end of the terminal (bus shelters placed for bad weather) but
most people just stood outside front door and it looked very messy - BAA
staff doing nothing about it. Quick for getting bags through from the
aircraft which is useful. Also at rush hour might be a good idea to pre-
book a cab - they were overwhelmed!
Aberdeen Airport by Gordon Wiseman
12 October 2006
Used Aberdeen airport to fly to and back from to Amsterdam. The
customer service at the airport was of a high standard and public
transport to the city centre is reliable. Would gladly use Aberdeen
again to travel domestically or to continental Europe. The recent news
that weekly flights to popular destinations in Portugal and Spain will
be available soon will also add to the appeal of this airport for
travellers from Northern Scotland.
Aberdeen Airport review by Steve Ward
16 September 2006
The only real choice if flying to Aberdeen! Overall OK, but very
limited choice of food and shopping. Staff are friendly and queues
Aberdeen Airport review by Matthew Ross
26 August 2006
Aberdeen Airport is fairly good and efficient, but with some room for
improvement. I recently flew to the Faroe Islands on Atlantic Airways.
On the return the luggage took a very long time to arrive; also there
was confusion at the passport control over the status of green Faroese
passports, with many passengers standing in the wrong queue. This
created a negative first impression for visitors; attention to detail
and clearer signage is necessary. A more important concern is the
inadequate bus service (route 27) between the airport and the city
centre. It is very poorly marketed, infrequent and does not run at all
at weekends - leading to a massive queue for taxis. A regular shuttle
bus between the airport, university (Old Aberdeen), city centre and the
railway station is needed.
Aberdeen Airport review by William Callaghan
14 August 2006
Overall nice small airport with good connections to major hubs in Europe
such as London (Heathrow/Gatwick/Luton), Amsterdam and Paris CDG. Also
has flights to most major UK destinations. I found that travelling
through the airport was relatively quick and hassle-free. Good bus
service to the city centre which is about 10 km from the aiport and
reasonably priced. Would recommend this airport to anyone living in the
North of Scotland as an alternative to GLA/EDI. Further considerations
for this small but expanding aiprt would be to add services to Spain and
Italy as well as to some Central European cities such as
Aberdeen Airport review by A Lamont
5 March 2006
ABZ is a convenient airport with ever-improving routes to and fro. Work
has begun on modernising the airport and there are more plans in the
pipeline. ABZ is convenient and reliable. The only thing you can't rely
on is the weather there. That is the biggest problem with ABZ, and there
isn't much that can be done about it.
Aberdeen Airport review by Ron Dickie
29 January 2006
Hopefully the new airport manager will manage to drag the airport in the
21st century. The new Servisair lounge for KLM/AF etc is a great leap
forward, although the suede chairs I feel may suffer from high mileage
usage through a relatively short time frame. AF need to have a larger
presence at check-in and these Servis air check-in crew need to be
trained on how to put mileage onto a frequent flyer card, even when I
say "have you done it", they say "yes". I log in (around a month later)
to find that my mileage has not been credited. As a local I shouldn't
really gripe but on the whole both air side and land side it could be a
lot better. Maybe a trip to some of the Scandinavian airports would get
their creative side into drive.
Aberdeen Airport review by Dave Aiton
30 November 2005
I have used Aberdeen International Airport extensively through the years
and found it to be out of date and touch with modern international and
domestic commuter travel, the quality of the departure lounges are very
poor and the delays when returning from international flights is
disgraceful, the baggage collection system whether domestic or
international is pathetic.
Aberdeen Airport review by Steve Gavigan
21 October 2005
I have used Aberdeen Airport several times in the last couple of years
and have not had any problems. Everything works properly and the staff
are very friendly. The security checks at the departure lounge are most
Airport review by Rob Wallace
When will they do something about the taxi rank?
Its a little hut that holds about 40 people - often the queue stretches well outside - and at
Aberdeen that is not a good idea. They also have sold the concession to one company so that other firms, having dropped people off,
cannot pick up so you are stuck waiting for the chosen people to arrive.
Airport review by Jane Newman
I use Aberdeen Airport frequently and am impressed with it. It's a small airport, but seems to have
everything to cope with its passenger flow. I definitely recommend the newly refurbished 'Food Hub'
restaurant where the staff are very friendly and courteous. There is always a hot food menu with
different choices to suit everyone, a selection of sandwiches and delicious home-bakes - I always
look forward to my meal there before I fly home!! The airport has gone through a lot of changes
recently such as the larger renovated toilets, the new 'Coral' betting shop and the new departures
Aberdeen Airport review by Kevin Yates
6 October 2004
I fly in and out of Aberdeen Dyce airport a lot and have seen a marked improvement over recent
weeks. Larger toilet facilities at arrivals (where their was only 1 for men and 1 for women). KLM
has vastly improved it's check in facilities with usually 4-5 servis air staff in attendance.
Departure lounge 1 has been improved with more seating.
It could how ever improve it's lost luggage office (a real mess) which you will need to visit if you
fly KLM often.
Security entrance to departure lounge has changed as well with two baggage scanners (1 only ever in
use though) and one personal scanner which is the bottle neck and leads to delays.
All in all though Aberdeen airport is fine.
Aberdeen Airport review by Jordan Dias
29 July 2004
Nice, small friendly airport, with helpful staff. Not much to do there, but the shops are ok and
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