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Customer Review scoring : Aberdeen Airport
5.8 out of 10  5.8 out of 10
31 reviews

 



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ABERDEEN AIRPORT customer review :  3 September 2013 by Leslie Forbes    (UK)

Rating : 0/10

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Recommended

On Sunday 1st September I arrived at Aberdeen Airport from London. The Journey took about an hour and ten minutes which is about the usual time. On arrival I could not get anywhere near the baggage re-claim area due to a huge backlog and crowds of people. It then took me and most everyone else 1 hour and 10 minutes to get our bags from the arrivals hall. How this can this be called an International airport beats me! It really is an embarrassment.



ABERDEEN AIRPORT customer review :  25 April 2013 by Leslie Forbes    (UK)

Rating : 0/10

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Recommended

Just back into Aberdeen Airport from Zurich via Amsterdam. Both of these Airports have great transport links using trams and trains. Aberdeen and Zurich can't be compared of course on size but the cramped and disgusting toytown railcar at the wrong end of the airport is hardly suitable. In both of these airports and at most others you can get a trolley for your bag without needing a coin. Last night I, along with many other newcomers to Aberdeen I arrived before 10 to find trolleys all chained up and the bar closed. Do all foreign visitors have a pound coin ready for their trolley?



ABERDEEN AIRPORT customer review :  26 March 2013 by S Davidson    (Scotland)

Rating : 3/10

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Recommended

I wish to echo the sentiments expressed in the review by Marion Johnston. The flight options to common holiday destinations like Tenerife etc are abysmal from Aberdeen Airport. Unless you are going on an overpriced package deal with Thomas Cook, Thomson's etc and book around 8-12 months in advance, you're only other option is a convoluted chain of flights, transfers and even overnight hotels via Edinburgh, Glasgow or London. I know of many other people from Aberdeen who concur. The runway extension is obviously a start for greater potential but I'm not seeing a greatly populated list of destinations to boot!



ABERDEEN AIRPORT customer review :  29 September 2012 by Marion Johnston    (Scotland)

Rating : 2/10

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Recommended

I am fed up of taking the bus to Edinburgh or Glasgow to get a flight to the Costa Blanca because there is nothing from Aberdeen. I travel at least 5 times each year and know many other people who do the same. Every time I fly from Edinburgh of Glasgow I meet people from the North East of Scotland. Jet2.com, Easyjet, Ryanair, Thomson Airways and Thomas Cook all put on flights from Edinburgh and/or Glasgow - sometime several flights a day leave to Alicante and flights are available all year round. How can Aberdeen airport not justify 1 flight per week to Alicante all year round? The airport is in the dark ages and cannot get past the mentality of providing an airport that is for business use only.



ABERDEEN AIRPORT customer review :  30 May 2012 by El Mac    (UK)

Rating : 2/10

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Recommended

As a regular business traveller, commuting between Manchester and Aberdeen, I can truly say that the customer experience at Aberdeen Airport has deteriorated rapidly. Issues with Airlines and the haphazard Taxi services aside, and there are plenty, Aberdeen Airport is clearly struggling to cope with increased passenger traffic, particularly as the Summer holiday season commences. The Security experience has to be seen to be believed, the security queue, winds its way through, what can only be described as a chicane to the first point where an airport employee scans your boarding pass, 10-15 minutes later, you emerge into the Security Hall. Often undermanned, this has 3 scanners, 2 of which are in operation. With no control, the queue effectively crowds, pushing you forward, until your turn to disrobe comes. Once through Security, you're then funnelled through Duty Free, and into the Airside 'Lounge' - not the most welcoming of places. If you're travelling with colleagues, or as a family, forget being able to hold a conversation. Every airline makes constant announcements, there is the obligatory Pre-Board, but that is followed by constant reminders as boarding begins, with the frequent call for 'lost' passengers. On the subject of size, Aberdeen has plans to expand. One could say, grand plans, but, if they can't cope at the moment, what hope is there for the traveller? The facilities within Aberdeen effectively close down from 20.30, making for a miserable experience if you're unfortunate to suffer the all too frequent delay.



ABERDEEN AIRPORT customer review :  25 April 2012 by Nigel Stacey    (UK)

Rating : 8/10

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Recommended

Not too bad, it was easy to check-in. One thing I found strange was the baggage conveyer came out near the entrance to the airport. There are a few places to get a drink and a bite to eat. To get into Aberdeen the station is a bus or taxi journey away from the terminal itself. There are a couple of hotels close by but they are a bit pricey. All in all it I, not too bad could do with a bit of a make over.



ABERDEEN AIRPORT customer review :  23 April 2012 by Alistair Peckham    (USA)

Rating : 7/10

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Recommended

Security efficient. Fire alarm went off just a few minutes before expected time of boarding. Meant exiting the terminal and going land-side. Fire service took 15 mins to arrive. Airport staff very professional and efficient once re-entry to the airport. Security was very fast efficient with passengers with flights boarding having priority and being called forward. Departure was delayed just over an hour.



ABERDEEN AIRPORT customer review :  15 February 2012 by T Collier    (UK)

Rating : 5/10

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Recommended

I really do wonder why Aberdeen have so many check-in desks (for BA flights) when they don't bother opening them! Had to wait near enough 30 minutes to check luggage in for it to go in the hold and made me wish I hadn't bothered! Security was very quiet thankfully so that was easy to negotiate. Ordered a burger at the bar post security and it took over 20 minutes for it to arrive - very frustrating when the place was dead and you can see the plane you are about to get on come in to land! Thankfully I did have time to quickly eat it just before heading to the gate.



ABERDEEN AIRPORT customer review :  28 December 2011 by M Creed    (UK)

Rating : 0/10

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Recommended

Having battled dreadful weather conditions overnight through the Scottish Highlands I eventually arrived at the airport 10 minutes before my morning flight was due to leave. Faced with an enormous queue to get through security I asked possibly the most sour and rude security woman I've ever met on the gate if she could rush me through. I received a lecture informing me I should leave more time to get to the airport and to stay where I was in the queue. Fortunately people already in the queue heard the nasty mean spirited diatribe I received and ushered me to the front of the security queue and I did get my flight (which luckily was delayed 10 minutes anyway). A thoroughly unpleasant and distressing experience. My first and last flight from Aberdeen.



ABERDEEN AIRPORT customer review :  23 December 2011 by Kathleen Lawrie    (Spain)

Rating : 0/10

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Recommended

I travel to Aberdeen from Spain and have to rely on buses from Glasgow or Edinburgh. If Aberdeen is such a good airport why are there no flights from Alicante, Murcia or Almeria to Aberdeen. We used to be able to fly with Flyglobespan and it was excellent. Please make it easier for us to come to Aberdeen to visit our family.



ABERDEEN AIRPORT customer review :  22 July 2011 by Mark Brewer (UK)

Customer Rating :  4/5

4 Star Rating   

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Aberdeen airport works well most of the time. The only thing I can see that really lets the place down is the lack of toilet facilities air side. It's not unusual here to see queues of 8 or 9 in a gents toilet, as was the case on a Saturday morning in July recently. This is something that really does need sorting out, as other aspects of the airport are largely perfectly adequate.


ABERDEEN AIRPORT customer review : 3 April 2010 by S Reid

Customer Rating : 1/5

1 Star Rating

Avoid this airport on outbound flights in the afternoon particularly on Friday. Allow up to 1hr for the security screening process. You can pay an additional 5 to jump to the top of the security queue. I have not seen this at any other airport. Staff are friendly but another one/two security screening stations are required to cope at peak times. The luggage arrivals belt is small and if three flights land at once you scramble for your bags. On exiting the airport the smokers are just outside the door with the discarded cigarette ends on the pavement. Not a very nice welcome to Aberdeen. If you have the option avoid this airport or use it out of peak hours - not easy due to the remote location. I have recently used Terminals 3/4 and 5 at Heathrow and Aberdeen Airport is worse than these.


ABERDEEN AIRPORT customer review : 28 December 2009 by E Douglas

Customer Rating : 3/5

3 Star Rating

International arrivals tiny, baggage retrieval approx 15 mins, Rail link non existant, bus services limited, taxis expensive. Airport clean and tidy, good choice of car hire.


ABERDEEN AIRPORT customer review : 13 June 2008 : by B Hewitt

Customer Rating : 2/5

2 Star Rating

Arrival okay, bags quickly through, departure left from a gate which had only 6 seats, so passengers had to stand in a very narrow corridor. Which was not pleasant on a hot day.


Aberdeen Airport review by Marybeth Richards

15 July 2007   Customer Rating : 4 Star Rating

Pocket sized airport that seems to be bursting at the seams at times. Waited 15 minutes for bags to start to appear on the belt after a flight from LHR - unusual, as the place really isn't that big. Better bus connections to the city centre would be great. but not likely to happen. On the whole, not a bad little airport.


Aberdeen Airport review by Ken Taylor

20 May 2007   Customer Rating : 4 Star Rating

Vast improvement in security screening procedures ( in terms of their ability to cope). Still a couple of surly staff who need retrained. Home Office bloke checking passports on the way back in, is much nicer than he used to be and even managed a smile !

Aberdeen Airport review by Iain Williamson

24 March 2007   Customer Rating : n/a

I've been using Aberdeen airport infrequently over the last ten years. The staff remain the friendliest and most polite I've seen in any airport, and there is something exhilirating and about coming into this Northern city, usually in a small aircraft bouncing in through high winds. The small airport usually allows for quick access to bus or taxi. Waiting for a bus can take some time though. The airport retains a nice atmosphere overall, and is always clean.

Aberdeen Airport review by Iain Cowe

15 November 2006

As a very regular passenger through Aberdeen Airport, I can see that BAA have put in a lot of time and money expanding and re-shaping their departures area which has resulted in a nicer experience for passengers departing ABZ. The staff are efficient and friendly, if sometimes a bit harassed but they cope admirably. Unfortunately, the same is not experienced by international passengers arriving in the airport. The staff are good but in this day and age, with ABZ trying to attract more international flights, one tiny international arrivals area is not really sufficient. ABZ has international flights departing almost on top of one another at various times during the day and for each departure - you guessed it, there's an arrival. I have experienced, on many occasions, being forced to wait outside the arrivals area, in nothing more than a covered walkway, while the previous plane load of passengers clear the immigration area and pass into baggage reclaim (the same room). Once in, all international flights have one carousel for baggage which can sometimes have 2 or 3 planeloads (anything from EMB145s to B737s) of passengers round it. All in all not a great effort from Aberdeen Airport however it has served the North-East of Scotland and the North Sea oil industry very well over the years. I hope they go on doing so in the future but the management there really need to look at what they are going to do with extra passengers as their numbers will inevitably increase.

Aberdeen Airport review by Tim Jones

27 October 2006

A bit chaotic due to extension work, but very efficient going through security. Food ok and not too bad pricewise. Smoking is outside at either end of the terminal (bus shelters placed for bad weather) but most people just stood outside front door and it looked very messy - BAA staff doing nothing about it. Quick for getting bags through from the aircraft which is useful. Also at rush hour might be a good idea to pre- book a cab - they were overwhelmed!

Aberdeen Airport by Gordon Wiseman

12 October 2006

Used Aberdeen airport to fly to and back from to Amsterdam. The customer service at the airport was of a high standard and public transport to the city centre is reliable. Would gladly use Aberdeen again to travel domestically or to continental Europe. The recent news that weekly flights to popular destinations in Portugal and Spain will be available soon will also add to the appeal of this airport for travellers from Northern Scotland.

Aberdeen Airport review by Steve Ward

16 September 2006

The only real choice if flying to Aberdeen! Overall OK, but very limited choice of food and shopping. Staff are friendly and queues generally short.

Aberdeen Airport review by Matthew Ross

26 August 2006

Aberdeen Airport is fairly good and efficient, but with some room for improvement. I recently flew to the Faroe Islands on Atlantic Airways. On the return the luggage took a very long time to arrive; also there was confusion at the passport control over the status of green Faroese passports, with many passengers standing in the wrong queue. This created a negative first impression for visitors; attention to detail and clearer signage is necessary. A more important concern is the inadequate bus service (route 27) between the airport and the city centre. It is very poorly marketed, infrequent and does not run at all at weekends - leading to a massive queue for taxis. A regular shuttle bus between the airport, university (Old Aberdeen), city centre and the railway station is needed.

Aberdeen Airport review by William Callaghan

14 August 2006

Overall nice small airport with good connections to major hubs in Europe such as London (Heathrow/Gatwick/Luton), Amsterdam and Paris CDG. Also has flights to most major UK destinations. I found that travelling through the airport was relatively quick and hassle-free. Good bus service to the city centre which is about 10 km from the aiport and reasonably priced. Would recommend this airport to anyone living in the North of Scotland as an alternative to GLA/EDI. Further considerations for this small but expanding aiprt would be to add services to Spain and Italy as well as to some Central European cities such as Berlin/Prague/Warsaw.

Aberdeen Airport review by A Lamont

5 March 2006

ABZ is a convenient airport with ever-improving routes to and fro. Work has begun on modernising the airport and there are more plans in the pipeline. ABZ is convenient and reliable. The only thing you can't rely on is the weather there. That is the biggest problem with ABZ, and there isn't much that can be done about it.

Aberdeen Airport review by Ron Dickie

29 January 2006

Hopefully the new airport manager will manage to drag the airport in the 21st century. The new Servisair lounge for KLM/AF etc is a great leap forward, although the suede chairs I feel may suffer from high mileage usage through a relatively short time frame. AF need to have a larger presence at check-in and these Servis air check-in crew need to be trained on how to put mileage onto a frequent flyer card, even when I say "have you done it", they say "yes". I log in (around a month later) to find that my mileage has not been credited. As a local I shouldn't really gripe but on the whole both air side and land side it could be a lot better. Maybe a trip to some of the Scandinavian airports would get their creative side into drive.

Aberdeen Airport review by Dave Aiton

30 November 2005

I have used Aberdeen International Airport extensively through the years and found it to be out of date and touch with modern international and domestic commuter travel, the quality of the departure lounges are very poor and the delays when returning from international flights is disgraceful, the baggage collection system whether domestic or international is pathetic.

Aberdeen Airport review by Steve Gavigan

21 October 2005

I have used Aberdeen Airport several times in the last couple of years and have not had any problems. Everything works properly and the staff are very friendly. The security checks at the departure lounge are most thorough.

Aberdeen Airport review by Rob Wallace

24 April 2005

When will they do something about the taxi rank? Its a little hut that holds about 40 people - often the queue stretches well outside - and at Aberdeen that is not a good idea. They also have sold the concession to one company so that other firms, having dropped people off, cannot pick up so you are stuck waiting for the chosen people to arrive.

Aberdeen Airport review by Jane Newman

26 March 2005

I use Aberdeen Airport frequently and am impressed with it. It's a small airport, but seems to have everything to cope with its passenger flow. I definitely recommend the newly refurbished 'Food Hub' restaurant where the staff are very friendly and courteous. There is always a hot food menu with different choices to suit everyone, a selection of sandwiches and delicious home-bakes - I always look forward to my meal there before I fly home!! The airport has gone through a lot of changes recently such as the larger renovated toilets, the new 'Coral' betting shop and the new departures layout.

Aberdeen Airport review by Kevin Yates

6 October 2004

I fly in and out of Aberdeen Dyce airport a lot and have seen a marked improvement over recent weeks. Larger toilet facilities at arrivals (where their was only 1 for men and 1 for women). KLM has vastly improved it's check in facilities with usually 4-5 servis air staff in attendance. Departure lounge 1 has been improved with more seating. It could how ever improve it's lost luggage office (a real mess) which you will need to visit if you fly KLM often. Security entrance to departure lounge has changed as well with two baggage scanners (1 only ever in use though) and one personal scanner which is the bottle neck and leads to delays. All in all though Aberdeen airport is fine.

Aberdeen Airport review by Jordan Dias

29 July 2004

Nice, small friendly airport, with helpful staff. Not much to do there, but the shops are ok and not crowded.











 


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