ABUJA AIRPORT  Passenger Reviews and Traveller Reports

ABUJA AIRPORT customer review : 31 January 2010 by C Stafford

Customer Rating : 2/5

Upon arrival from Amsterdam on KLM, I went to use the bathroom and there was no garbage can and no toilet paper. The airport was cleaner than I expected. I think it's better than Lagos, actually. Our luggage failed to arrive with us and we were told to come back in 3 days time to pick it up! We weren't going to be anywhere near Abuja in 3 days! We were told later by the airline (after we got back to the US) that they should have delivered it to us. (It was a 6 hour drive one way, by the way.) Leaving was a nightmare. They had no record of our changed flight days and had no way of checking with our credit card (we were told that's all we would need to verify our changed dates-a credit card.) We were told to step aside while they helped other passengers. Then we were sent to one person who told us to go to another person, etc, etc. It took two hours to straighten out the mess and that was only because my husband had to beg the woman to let him use her computer so he could check his email which he was sure would have a confirmation of the change. I will say this particular woman was very professional and willing to do whatever it took to help us. Boarding passes were hand-written. Upon checking our baggage, the woman typed in LIM instead of ILM which meant our bags were heading for Lima, Peru, not Wilmington, North Carolina! This screw-up was revealed to us upon arriving in Atlanta. Overall, not a good experience with the airport, or maybe it was just KLM/Delta. Who knows. I was not impressed.

ABUJA AIRPORT customer review : 25 May 2009 by Mark Bickerton

Customer Rating : 2/5

The international terminal is nice and quite well organised but there is nothing much to do there. The domestic terminal is madness, especially between 4pm and 7pm when many flights depart for Lagos. Its more like an old bus station than an airport, and I am not sure the security is that strong (last time I was there the boarding passes were handwritten on small pieces of photocopied paper)

Abuja Airport review by S Adewale

3 March 2007   Customer Rating : n/a

In Nigerian standards, relatively clean and organized. However, I was bored out of my mind when waiting for my flight because the shopping and entertainment possibilities is nil. Overall and compared to Lagos domestic terminal this airport is paradise on earth.