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Zurich Airport  4-Star Airport Ranking of Product and Service Quality

RANKING BY TERMINAL

Zurich Airport
Skytrax Airport Rating 2012 4.0 Star Rating: Good

Terminal

4-Star Rating
   

 

 

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ZURICH AIRPORT : Web Site & Ground Transportation

AIRPORT WEBSITE      
Ease of Use 4-Star Rating Parking + Transportation information 4-Star Rating
Language Options 4-Star Rating Transit Passenger Information 4-Star Rating
Flight Information 4-Star Rating Terminal Guides 4.5-Star Rating
Shopping information 4-Star Rating Flight Schedules 4-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4.5-Star Rating Public Transport - national connections 4.5-Star Rating
Public Transport - Ease of Location 4-Star Rating Parking - short term 4-Star Rating
Public Transport - downtown Express 4.5-Star Rating Parking - long term 3.5-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 4-Star Rating
Hotel shuttle bus - Location 3-Star Rating Hotel shuttle bus - Service frequency 3-Star Rating


ZURICH AIRPORT : Security and Immigration Service

Security screening - Waiting Times 3.5-Star Rating Immigration - Arrival Queue times 3.5-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times 3-Star Rating
Security screening - Staff Attitude 3.5-Star Rating Immigration - Fast Track channel 1.5-Star Rating
Security screening - Staff Languages 4-Star Rating Immigration - Staff Attitude 3.5-Star Rating
Security screening - Fast Track 3-Star Rating Immigration - Staff languages 3.5-Star Rating


ZURICH AIRPORT : Passenger Arrivals

TERMINAL - INTERNATIONAL
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 4.5-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 3.5-Star Rating Arrival - Baggage cart availability 4-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating

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ZURICH AIRPORT : Departures & Transit

TERMINAL - INTERNATIONAL
Check in - Counter Location 4-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 4-Star Rating Check in - Waiting facilities 4-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 3.5-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3-Star Rating
Ease of Transfer - Dom to Intl No Ranking    


ZURICH AIRPORT : Terminal Comfort and Terminal Facilities

TERMINAL - INTERNATIONAL
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 4.5-Star Rating
Terminal - Ambience & Decor 4-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 3.5-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 4-Star Rating Terminal - WiFi access 3.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 3.5-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 3-Star Rating Terminal - Business Centre 4-Star Rating
Comfort - Shower Availability 3.5-Star Rating Comfort - Disabled facilities 4-Star Rating
Comfort - Hotel / Dayroom facilities 3.5-Star Rating Comfort - Quiet / rest areas 3.5-Star Rating
Comfort - Baby changing 3.5-Star Rating Comfort - Smoking area 4-Star Rating
Comfort - Child Play facilities 3.5-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities 3-Star Rating Comfort - Boarding Gate seating 4-Star Rating

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ZURICH AIRPORT : Shopping, Food and Beverage

INTERNATIONAL - SHOPPING
Shopping - Landside 4-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 3.5-Star Rating
Shops - Staff Service 3.5-Star Rating Tax free - Variety of outlets 4-Star Rating
INTERNATIONAL - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 3.5-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating

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