Skytrax Star Rating programme for the world airport industry is being developed to cover airports worldwide.
Airports are Star Rated on the basis of multi-faceted front-line Product and Service quality
characteristics. A key feature of Airport Star Ranking data, is the means by which Skytrax evaluate
the reality of the "delivered" product and service to customers.
This means that a small regional airport which will have a different range of
product and service options - compared to a major, international hub
airport - can still be eligible for a high star ranking, providing it
fulfils the conceived quality target.
Considerable emphasis across all Star Ranking is
placed upon standards of "service delivery" - be
it immigration, restaurant staff or retail assistants.
Whist each sector of product or service may come under a different quality ownership and
control, we accept that customers tend to integrate all perceptions
- into one impression that is linked to the airport as a whole.
The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line"
quality standards across the airport operations. Skytrax uses well established and recognised quality audit
principles, which are designed so that Quality Audits are conducted in a standardised and consistent manner
Details of what is assessed in an Airport Star Ranking review
Ranking System
or
Airport Audits
(Information only available to bona fide airport operators)

5 Star Airports
The ultimate Approval, awarded to Airports achieving the highest Quality standards.
A 5 Star ranking recognises highest standards of Product and Service delivery across the many different assessment
categories in the Airport environments.
5 Star Status recognizes airports which are at the forefront of product / service innovation.

4 Star Airports
A mark of quality Approval, awarded to Airports achieving a good overall Quality performance.
A 4 Star ranking signifies Airports providing a good standard of Product and Service delivery across many different assessment
categories in the Airport environment.

3 Star Airports
3 Star Grading is awarded to Airports supplying a fair Quality performance
that conforms to an industry "average" - when assessing the standards of Product
and Service delivery across the different assessment categories in the Airport
environment.
3 Star ranking signifies a satisfactory standard of core Product facilities, but reflects some Product
weaknesses or a lower / less consistent quality of Staff Service delivery.

2 Star Airports
2 Star Grading is awarded to Airports supplying for a poor Quality performance - falling
below the industry average in the measured competitive product and service
sectors.
2 Star ranking represents a poor standard of
Product across different ranking categories - and poor standards of Staff Service delivery
across the Airport environment.

1 Star Airports
1 Star Grading is awarded to Airports achieving a very poor Quality performance.
1 Star ranking represents very poor standards of Product across most of the featured categories - with
poor and inconsistent standards of Staff Service around the Airport environment.

Unclassified Airports
The Unclassified Airport category covers airlines that are either still subject
to a Star Ranking review, or those airports which have been dropped from the Star Ranking programme.
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