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THE OFFICIAL WORLD AIRPORT STAR RANKING™ |
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SKYTRAX Star Rating for the world airport industry is being developed to cover airports worldwide.
Airports are Star Rated on the basis of multi-faceted front-line Product and Service quality
characteristics. A key feature of Airport Star Ranking data, is the means by which Skytrax evaluate
the reality of the "delivered" product and service to customers.
This means that a small regional airport which will have a different range of
product and service options - compared to a major, international hub
airport - can still be eligible for a high star ranking, providing it
fulfils the conceived quality target.
Considerable emphasis across all Star Ranking is
placed upon standards of "service delivery" - be
it immigration, restaurant staff or retail assistants.
Whist each sector of product or service may come under a different quality ownership and
control, we accept that customers tend to integrate all perceptions
- into one impression that is linked to the airport as a whole.
The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line"
quality standards across the airport operations. Skytrax uses well established and recognised quality audit
principles, which are designed so that Quality Audits are conducted in a standardised and consistent manner
Details of what is assessed in an Airport Star Ranking review Ranking System
or Airport Audits

The ultimate Approval, awarded to Airports achieving the highest Quality standards.
A 5 Star ranking recognises highest standards of Product and Service delivery across the many different assessment
categories in the Airport environments.
5 Star Status recognizes airports which are at the forefront of product / service innovation.

A mark of quality Approval, awarded to Airports achieving a good overall Quality performance.
A 4 Star ranking signifies Airports providing a good standard of Product and Service delivery across many different assessment
categories in the Airport environment.

3 Star Ranking is awarded to Airports supplying a fair Quality performance
that conforms to an industry "average" - when assessing the standards of Product
and Service delivery across the different assessment categories in the Airport
environment.
3 Star ranking signifies a satisfactory standard of core Product facilities, but reflects some Product
weaknesses or a lower / less consistent quality of Staff Service delivery.

2 Star Ranking is awarded to Airports supplying for a poor Quality performance - falling
below the industry average in the measured competitive product and service
sectors.
2 Star Ranking represents a poor standard of
Product across different ranking categories - and poor standards of Staff Service delivery
across the Airport environment.

1 Star Ranking is awarded to Airports achieving a very poor Quality performance.
1 Star ranking represents very poor standards of Product across most of the featured categories - with
poor and inconsistent standards of Staff Service around the Airport environment.

The Unclassified Airport category covers airlines that are either subject
to a Star Ranking review, or those airports which have been dropped from the Star Ranking programme.
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