Skytrax Star Rating programme for the world airport industry is being developed to cover airports worldwide. 

Airports are Star Rated on the basis of multi-faceted front-line Product and Service quality characteristics.  A key feature of Airport Star Ranking data, is the means by which Skytrax evaluate the reality of the "delivered" product and service to customers. 

This means that a small regional airport which will have a different range of product and service options - compared to a major, international hub airport - can still be eligible for a high star ranking, providing it fulfils the conceived quality target. 

Considerable emphasis across all Star Ranking  is placed upon standards of "service delivery"  - be it immigration, restaurant staff or retail assistants.  Whist each sector of product or service may come under a different quality ownership and control, we accept that customers tend to integrate all perceptions - into one impression that is linked to the airport as a whole.

The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line" quality standards across the airport operations. Skytrax uses well established and recognised quality audit principles, which are designed so that Quality Audits are conducted in a standardised and consistent manner

Details of what is assessed in an Airport Star Ranking review     Ranking System    or       Airport Audits

(Information only available to bona fide airport operators)

  5 Star Airports

The ultimate Approval, awarded to Airports achieving the highest Quality standards.

A 5 Star ranking recognises highest standards of Product and Service delivery across the many different assessment categories in the Airport environments.

5 Star Status recognizes airports which are at the forefront of product / service innovation.

  4 Star Airports

A mark of quality Approval, awarded to Airports achieving a good overall Quality performance.

A 4 Star ranking signifies Airports providing a good standard of Product and Service delivery across many different assessment categories in the Airport environment.

  3 Star Airports

3 Star Grading is awarded to Airports supplying a fair Quality performance that conforms to an industry "average" - when assessing the standards of Product and Service delivery across the different assessment categories in the Airport environment.

3 Star ranking signifies a satisfactory standard of core Product facilities, but reflects some Product weaknesses or a lower / less consistent quality of Staff Service delivery.

  2 Star Airports

2 Star Grading is awarded to Airports supplying for a poor Quality performance - falling below the industry average in the measured competitive product and service sectors.

2 Star ranking represents a poor standard of Product across different ranking categories - and poor standards of Staff Service delivery across the Airport environment.

  1 Star Airports

1 Star Grading is awarded to Airports achieving a very poor Quality performance.

1 Star ranking represents very poor standards of Product across most of the featured categories - with poor and inconsistent standards of Staff Service around the Airport environment.

  Unclassified Airports

The Unclassified Airport category covers airlines that are either still subject to a Star Ranking review, or those airports which have been dropped from the Star Ranking programme.