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Munich Airport 5-Star Ranking of Product and Service Quality

RANKING BY TERMINAL

Munich Airport
Skytrax Airport Rating 2014 5.0 Star Rating: Excellent

Terminal 1

4.5-Star Rating

Terminal 2

5-Star Rating

Airport Center

5-Star Rating
   
 

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Munich Airport (MUC) Star Ranking guide

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AIRPORT WEBSITE & GROUND TRANSPORTATION

AIRPORT WEBSITE      
Ease of Use 4-Star Rating Parking + Transportation information 4.5-Star Rating
Language Options 4-Star Rating Transit Passenger Information 4-Star Rating
Flight Information 4.5-Star Rating Terminal Guides 4.5-Star Rating
Shopping information 4.5-Star Rating Flight Schedules 4.5-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4-Star Rating Public Transport - national connections 4-Star Rating
Public Transport - Ease of Location 4-Star Rating Parking - short term 4.5-Star Rating
Public Transport - downtown Express 3.5-Star Rating Parking - long term 4-Star Rating
Public Transport - Taxi availability 4.5-Star Rating Location of Car Rental 4-Star Rating
Hotel shuttle bus - Location 4-Star Rating Hotel shuttle bus - Service frequency 4.5-Star Rating


MUNICH AIRPORT CENTER / MAC FORUM

MAC forum : ambience & comfort 5-Star Rating Selection of shopping 4.5-Star Rating
MAC forum : restaurants & bars 5-Star Rating Food & Beverage choices 5-Star Rating
MAC forum : sporting events 5-Star Rating Cleanliness & Presentation 4.5-Star Rating
MAC forum : Christmas events 5-Star Rating Car Rental facilities 4.5-Star Rating
MAC forum : Hilton Munich hotel 4-Star Rating Airport train station 4-Star Rating


SECURITY SCREENING & IMMIGRATION SERVICES

Security screening - Waiting Times 4-Star Rating Immigration - Arrival Queue times 4-Star Rating
Security screening - Staff Efficiency 4.5-Star Rating Immigration - Departure Queue times 4-Star Rating
Security screening - Staff Attitude 4.5-Star Rating Immigration - EPass (EU) 4.5-Star Rating
Security screening - Staff Languages 4.5-Star Rating Immigration - Staff Attitude 4-Star Rating
Security screening - Fast Track 4.5-Star Rating Immigration - Staff languages 4.5-Star Rating


PASSENGER ARRIVALS

TERMINAL 1
Arrival - Walking distances 5-Star Rating Arrival - Direction Signage 4.5-Star Rating
Arrival - Distance to Baggage hall 5-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 4.5-Star Rating Arrival - Baggage cart availability 5-Star Rating
Arrival - Terminal temperatures 4.5-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL 2
Arrival - Walking distances 4-Star Rating Arrival - Direction Signage 4.5-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 4-Star Rating Arrival - Baggage cart availability 5-Star Rating
Arrival - Terminal temperatures 4.5-Star Rating Arrival - Meet and Greet facilities 4.5-Star Rating

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FLIGHT DEPARTURES & TRANSIT

TERMINAL 1
Check in - Counter Location 4.5-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4-Star Rating Check in - Waiting facilities 4.5-Star Rating
Terminal - Information screens 4.5-Star Rating Terminal - Walking distances 4.5-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3.5-Star Rating
Ease of Transfer - T1 to T2 4-Star Rating    
TERMINAL 2
Check in - Counter Location 4.5-Star Rating Check in - Waiting times 4.5-Star Rating
Check in - Queue Management 4.5-Star Rating Check in - Waiting facilities 4.5-Star Rating
Terminal - Information screens 4.5-Star Rating Terminal - Walking distances 4-Star Rating
Location of Transfer area 4-Star Rating Terminal - Transfer Queue times 4-Star Rating
Ease of Transfer : T2 to T1 4-Star Rating    

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TERMINAL COMFORT & TERMINAL FACILITIES

TERMINAL 1
Seat availability 4-Star Rating Flight Screens 4.5-Star Rating
Passenger crowding 4-Star Rating Airport PA clarity 4-Star Rating
Natural daylight 4.5-Star Rating Customer Service counters 4.5-Star Rating
Ambience & Decor 4.5-Star Rating ATM / Cash machines 4.5-Star Rating
External views 4.5-Star Rating Bureau de Change 4-Star Rating
General Cleanliness 4.5-Star Rating WiFi - ease of usage 4-Star Rating
Air Temperature 4.5-Star Rating WiFi - free access time 5-Star Rating
Washroom Location 3.5-Star Rating Internet facilities 4.5-Star Rating
Washroom cleanliness 4-Star Rating Seat Power supply 4-Star Rating
Shower Availability 4-Star Rating Disabled facilities 4.5-Star Rating
Hotel / Dayroom facilities 4-Star Rating Quiet / rest areas 4-Star Rating
Baby changing 4.5-Star Rating Smoking area 4-Star Rating
Child Play facilities 4-Star Rating Boarding Gate facilities 4-Star Rating
Leisure facilities 4-Star Rating Boarding Gate seating 4-Star Rating
TERMINAL 2
Seat availability 4.5-Star Rating Flight Screens 5-Star Rating
Passenger crowding 4.5-Star Rating Airport PA clarity 5-Star Rating
Natural daylight 4.5-Star Rating Customer Service counters 4.5-Star Rating
Ambience & Decor 4.5-Star Rating ATM / Cash machines 4.5-Star Rating
External views 4.5-Star Rating Bureau de Change 4.5-Star Rating
General Cleanliness 4.5-Star Rating WiFi - ease of usage 4-Star Rating
Air Temperature 4.5-Star Rating WiFi - free access time 5-Star Rating
Washroom Location 4.5-Star Rating Internet facilities 4.5-Star Rating
Washroom cleanliness 4.5-Star Rating Seat Power supply 4.5-Star Rating
Shower Availability 4.5-Star Rating Disabled facilities 4.5-Star Rating
Hotel / Dayroom facilities 4-Star Rating Quiet / rest areas 5-Star Rating
Baby changing 4.5-Star Rating Smoking area 4.5-Star Rating
Child Play facilities 4-Star Rating Boarding Gate facilities 4.5-Star Rating
Leisure facilities 4-Star Rating Boarding Gate seating 4-Star Rating

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SHOPPING, FOOD & BEVERAGE RATING

TERMINAL 1 - SHOPPING
Shopping - Landside 5-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4.5-Star Rating Tax free - Variety of outlets 4-Star Rating
TERMINAL 1 - FOOD + BEVERAGE
Restaurants - Local food choices 5-Star Rating Coffee/Snack outlets - Landside 5-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4.5-Star Rating
TERMINAL 2 - SHOPPING
Shopping - Landside 5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 4.5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4.5-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 2 - FOOD + BEVERAGE
Restaurants - Local food choices 5-Star Rating Coffee/Snack outlets - Landside 5-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 4.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4.5-Star Rating

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