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Munich Airport 4-Star Ranking of Product and Service Quality

RANKING BY TERMINAL

Munich Airport
Skytrax Airport Rating 2014 4.0 Star Rating: Good

Terminal 1

4-Star Rating

Terminal 2

4-Star Rating
   
   
 

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MUNICH AIRPORT : Web Site & Ground Transportation

AIRPORT WEBSITE      
Ease of Use 3.5-Star Rating Parking + Transportation information 4.5-Star Rating
Language Options 2.5-Star Rating Transit Passenger Information 3-Star Rating
Flight Information 4-Star Rating Terminal Guides 3.5-Star Rating
Shopping information 4.5-Star Rating Flight Schedules 4-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4-Star Rating Public Transport - national connections 3.5-Star Rating
Public Transport - Ease of Location 3.5-Star Rating Parking - short term 4-Star Rating
Public Transport - downtown Express 3-Star Rating Parking - long term 3.5-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 3.5-Star Rating
Hotel shuttle bus - Location 2.5-Star Rating Hotel shuttle bus - Service frequency 2.5-Star Rating


MUNICH AIRPORT : Security and Immigration Service

Security screening - Waiting Times 3.5-Star Rating Immigration - Arrival Queue times 3.5-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times 3.5-Star Rating
Security screening - Staff Attitude 4-Star Rating Immigration - Fast Track channel 2-Star Rating
Security screening - Staff Languages 3.5-Star Rating Immigration - Staff Attitude 3.5-Star Rating
Security screening - Fast Track 2-Star Rating Immigration - Staff languages 3.5-Star Rating


MUNICH AIRPORT : Passenger Arrivals

TERMINAL 1
Arrival - Walking distances 4-Star Rating Arrival - Direction Signage 4.5-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3.5-Star Rating Arrival - Baggage cart availability 4-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL 2
Arrival - Walking distances 4-Star Rating Arrival - Direction Signage 4.5-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating

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MUNICH AIRPORT : Departures & Transit

TERMINAL 1
Check in - Counter Location 4-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 3.5-Star Rating Check in - Waiting facilities 3.5-Star Rating
Terminal - Information screens 4.5-Star Rating Terminal - Walking distances 4-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3.5-Star Rating
Ease of Transfer - T1 to T2 4-Star Rating    
TERMINAL 2
Check in - Counter Location 4-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4-Star Rating Check in - Waiting facilities 4-Star Rating
Terminal - Information screens 4.5-Star Rating Terminal - Walking distances 4-Star Rating
Location of Transfer area 4-Star Rating Terminal - Transfer Queue times 4-Star Rating
Ease of Transfer : T2 to T1 3.5-Star Rating    

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MUNICH AIRPORT : Terminal Comfort and Terminal Facilities

TERMINAL 1
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4.5-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 3.5-Star Rating
Terminal - Ambience & Decor 3.5-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 4-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 4-Star Rating Terminal - WiFi access 2.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 3-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 3-Star Rating Terminal - Business Centre 2.5-Star Rating
Comfort - Shower Availability 2.5-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 1.5-Star Rating Comfort - Quiet / rest areas 2.5-Star Rating
Comfort - Baby changing 3.5-Star Rating Comfort - Smoking area 3.5-Star Rating
Comfort - Child Play facilities 3-Star Rating Comfort - Boarding Gate facilities 3.5-Star Rating
Comfort - Leisure facilities 2.5-Star Rating Comfort - Boarding Gate seating 4-Star Rating
TERMINAL 2
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4.5-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4.5-Star Rating Terminal - Service counters 4-Star Rating
Terminal - Ambience & Decor 4-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 4-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 4-Star Rating Terminal - WiFi access 2.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 3-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 3.5-Star Rating Terminal - Business Centre 2.5-Star Rating
Comfort - Shower Availability 2.5-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 1.5-Star Rating Comfort - Quiet / rest areas 3-Star Rating
Comfort - Baby changing 4-Star Rating Comfort - Smoking area 3.5-Star Rating
Comfort - Child Play facilities 3-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities 3-Star Rating Comfort - Boarding Gate seating 4-Star Rating

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MUNICH AIRPORT : Shopping, Food and Beverage

TERMINAL 1 - SHOPPING
Shopping - Landside 4.5-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4-Star Rating
TERMINAL 1 - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4.5-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating
TERMINAL 2 - SHOPPING
Shopping - Landside 4.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 4.5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 2 - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4.5-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating

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