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Kansai International Airport 4-Star Airport Ranking of Product and Service Quality

RANKING BY TERMINAL

Kansai International Airport
Skytrax Airport Rating 2012 4.0 Star Rating: Good

International

4-Star Rating

Domestic

4-Star Rating

 

 

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KANSAI INTERNATIONAL AIRPORT : Web Site & Ground Transportation

AIRPORT WEBSITE      
Ease of Use 4-Star Rating Parking + Transportation information 5-Star Rating
Language Options 5-Star Rating Transit Passenger Information 4-Star Rating
Flight Information 3-Star Rating Terminal Guides 4.5-Star Rating
Shopping information 4-Star Rating Flight Schedules 5-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 5-Star Rating Public Transport - national connections 5-Star Rating
Public Transport - Ease of Location 5-Star Rating Parking - short term 5-Star Rating
Public Transport - downtown Express 5-Star Rating Parking - long term 5-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 4-Star Rating
Hotel shuttle bus - Location 3.5-Star Rating Hotel shuttle bus - Service frequency 4-Star Rating


KANSAI INTERNATIONAL AIRPORT : Security and Immigration Service

Security screening - Waiting Times 4-Star Rating Immigration - Arrival Queue times 3-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times 4-Star Rating
Security screening - Staff Attitude 4-Star Rating Immigration - Fast Track channel 1-Star Rating
Security screening - Staff Languages 4-Star Rating Immigration - Staff Attitude 5-Star Rating
Security screening - Fast Track 1-Star Rating Immigration - Staff languages 4-Star Rating


KANSAI INTERNATIONAL AIRPORT : Passenger Arrivals

TERMINAL - DOMESTIC
Arrival - Walking distances 5-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 5-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 4-Star Rating Arrival - Baggage cart availability 5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL - INTERNATIONAL
Arrival - Walking distances 4-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 4-Star Rating Arrival - Baggage cart availability 5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating

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KANSAI INTERNATIONAL AIRPORT : Departures & Transit

TERMINAL - DOMESTIC
Check in - Counter Location 4-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4-Star Rating Check in - Waiting facilities 4-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 4-Star Rating
Terminal - Transfer area location No Ranking Terminal - Transfer Queue times No Ranking
Ease of Transfer - Dom to Intl 4-Star Rating    
TERMINAL - INTERNATIONAL
Check in - Counter Location 4-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4-Star Rating Check in - Waiting facilities 4-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 4-Star Rating
Location of Transfer area No Ranking Terminal - Transfer Queue times No Ranking
Ease of Transfer - Intl to Dom 4-Star Rating    


KANSAI INTERNATIONAL AIRPORT : Terminal Comfort and Terminal Facilities

TERMINAL - DOMESTIC
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 4-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 4-Star Rating
Terminal - Ambience & Decor 4-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 4-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 5-Star Rating Terminal - WiFi access 5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 4-Star Rating
Comfort - Washroom Location 4-Star Rating Terminal - Public Telephones 5-Star Rating
Comfort - Washroom cleanliness 5-Star Rating Terminal - Business Centre No Ranking
Comfort - Shower Availability 4-Star Rating Comfort - Disabled facilities 4-Star Rating
Comfort - Hotel / Dayroom facilities 3.5-Star Rating Comfort - Quiet / rest areas 3-Star Rating
Comfort - Baby changing 5-Star Rating Comfort - Smoking area 4-Star Rating
Comfort - Child Play facilities 4-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities No Ranking Comfort - Boarding Gate seating 4-Star Rating
TERMINAL - INTERNATIONAL
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 4-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 4-Star Rating
Terminal - Ambience & Decor 4-Star Rating Terminal - ATM / Cash machines 3-Star Rating
Terminal - External views 4-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 5-Star Rating Terminal - WiFi access 5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 4-Star Rating
Comfort - Washroom Location 4-Star Rating Terminal - Public Telephones 5-Star Rating
Comfort - Washroom cleanliness 4-Star Rating Terminal - Business Centre 3-Star Rating
Comfort - Shower Availability 4-Star Rating Comfort - Disabled facilities 4-Star Rating
Comfort - Hotel / Dayroom facilities 4-Star Rating Comfort - Quiet / rest areas 4-Star Rating
Comfort - Baby changing 5-Star Rating Comfort - Smoking area 4-Star Rating
Comfort - Child Play facilities 4-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities 4-Star Rating Comfort - Boarding Gate seating 4-Star Rating

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KANSAI INTERNATIONAL AIRPORT : Shopping, Food and Beverage

DOMESTIC - SHOPPING
Shopping - Landside 4-Star Rating Tax free - Int'l brand selections No Ranking
Shopping - Airside 3-Star Rating Tax free - Pricing policy No Ranking
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets No Ranking
DOMESTIC - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 3-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating
INTERNATIONAL - SHOPPING
Shopping - Landside 4-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 3-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4-Star Rating
INTERNATIONAL - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating

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