Hanoi Noi Bai International Airport Star Ranking

Hanoi Noi Bai International Airport Star Ranking of Product and Service Quality

RANKING BY TERMINAL		Hanoi Noi Bai Int'l Airport Skytrax Airport Rating 2012
International
Domestic





Airport Ranking : A-Z Index
Airport Star Ranking entry
Airport Star Ranking formula

Hanoi Noi Bai International Airport (HAN) Star Ranking guide

	Passenger Reviews for Hanoi Noi Bai International Airport	SKYTRAX Airport Benchmarking

	HAN Airport Ranking - Web site	HAN Airport Ranking - Security and Immigration
	HAN Airport Ranking - Passenger Arrivals	HAN Airport Ranking - Departures & Transit
	HAN Airport Ranking - Security and Immigration	HAN Airport Ranking - Terminal Comfort
	HAN Airport Ranking - Shops, Food and Beverage

HANOI NOI BAI INTERNATIONAL AIRPORT : Web Site & Ground Transportation
AIRPORT WEBSITE

Ease of Use		Parking + Transportation information

Language Options		Transit Passenger Information

Flight Information		Terminal Guides

Shopping information		Flight Schedules

GROUND TRANSPORT

Public Transport - Available options		Public Transport - national connections

Public Transport - Ease of Location		Parking - short term

Public Transport - downtown Express		Parking - long term

Public Transport - Taxi availability		Location of Car Rental

Hotel shuttle bus - Location		Hotel shuttle bus - Service frequency

HANOI NOI BAI INTERNATIONAL AIRPORT : Security and Immigration Service
Security screening - Waiting Times		Immigration - Arrival Queue times

Security screening - Staff Efficiency		Immigration - Departure Queue times

Security screening - Staff Attitude		Immigration - Fast Track channel

Security screening - Staff Languages		Immigration - Staff Attitude

Security screening - Fast Track		Immigration - Staff languages

HANOI NOI BAI INTERNATIONAL AIRPORT : Passenger Arrivals
TERMINAL - DOMESTIC

Arrival - Walking distances		Arrival - Direction Signage

Arrival - Distance to Baggage hall		Arrival - Baggage hall Facilities

Arrival - Bag Delivery times		Arrival - Baggage cart availability

Arrival - Terminal temperatures		Arrival - Meet and Greet facilities

TERMINAL - INTERNATIONAL

Arrival - Walking distances		Arrival - Direction Signage

Arrival - Distance to Baggage hall		Arrival - Baggage hall Facilities

Arrival - Bag Delivery times		Arrival - Baggage cart availability

Arrival - Terminal temperatures		Arrival - Meet and Greet facilities

HANOI NOI BAI INTERNATIONAL AIRPORT : Departures & Transit
TERMINAL - DOMESTIC

Check in - Counter Location		Check in - Waiting times

Check in - Queue Management		Check in - Waiting facilities

Terminal - Information screens		Terminal - Walking distances

Terminal - Transfer area location		Terminal - Transfer Queue times

Ease of Transfer - Dom to Intl

TERMINAL - INTERNATIONAL

Check in - Counter Location		Check in - Waiting times

Check in - Queue Management		Check in - Waiting facilities

Terminal - Information screens		Terminal - Walking distances

Location of Transfer area		Terminal - Transfer Queue times

Ease of Transfer - Intl to Dom

HANOI NOI BAI INTERNATIONAL AIRPORT : Terminal Comfort and Terminal Facilities
TERMINAL - DOMESTIC

Terminal - Seat availability		Terminal - Flight Screens

Terminal - Passenger crowding		Terminal - Airport PA clarity

Terminal - Natural daylight		Terminal - Service counters

Terminal - Ambience & Decor		Terminal - ATM / Cash machines

Terminal - External views		Terminal - Bureau de Change

Terminal - General Cleanliness		Terminal - WiFi access

Terminal - Air Temperature		Terminal - Public Internet facilities

Comfort - Washroom Location		Terminal - Public Telephones

Comfort - Washroom cleanliness		Terminal - Business Centre

Comfort - Shower Availability		Comfort - Disabled facilities

Comfort - Hotel / Dayroom facilities		Comfort - Quiet / rest areas

Comfort - Baby changing		Comfort - Smoking area

Comfort - Child Play facilities		Comfort - Boarding Gate facilities

Comfort - Leisure facilities		Comfort - Boarding Gate seating

TERMINAL - INTERNATIONAL

Terminal - Seat availability		Terminal - Flight Screens

Terminal - Passenger crowding		Terminal - Airport PA clarity

Terminal - Natural daylight		Terminal - Service counters

Terminal - Ambience & Decor		Terminal - ATM / Cash machines

Terminal - External views		Terminal - Bureau de Change

Terminal - General Cleanliness		Terminal - WiFi access

Terminal - Air Temperature		Terminal - Public Internet facilities

Comfort - Washroom Location		Terminal - Public Telephones

Comfort - Washroom cleanliness		Terminal - Business Centre

Comfort - Shower Availability		Comfort - Disabled facilities

Comfort - Hotel / Dayroom facilities		Comfort - Quiet / rest areas

Comfort - Baby changing		Comfort - Smoking area

Comfort - Child Play facilities		Comfort - Boarding Gate facilities

Comfort - Leisure facilities		Comfort - Boarding Gate seating

HANOI NOI BAI INTERNATIONAL AIRPORT : Shopping, Food and Beverage
DOMESTIC - SHOPPING

Shopping - Landside		Tax free - Int'l brand selections

Shopping - Airside		Tax free - Pricing policy

Shops - Staff Service		Tax free - Variety of outlets

DOMESTIC - FOOD + BEVERAGE

Restaurants - Local food choices		Coffee/Snack outlets - Landside

Restaurants - Int'l food choices		Coffee/Snack outlets - Airside

Restaurants - Staff service		Food + Beverage - Price policy

Food + Beverage - Opening hours		Food + Beverage - Payment options

INTERNATIONAL - SHOPPING

Shopping - Landside		Tax free - Int'l brand selections

Shopping - Airside		Tax free - Pricing policy

Shops - Staff Service		Tax free - Variety of outlets

INTERNATIONAL - FOOD + BEVERAGE

Restaurants - Local food choices		Coffee/Snack outlets - Landside

Restaurants - Int'l food choices		Coffee/Snack outlets - Airside

Restaurants - Staff service		Food + Beverage - Price policy

Food + Beverage - Opening hours		Food + Beverage - Payment options