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Jakarta International Airport (Soekarno-Hatta) 3-Star Airport Ranking

RANKING BY TERMINAL

Jakarta International Airport
Skytrax Airport Rating 2014 3.0 Star Rating: Fair

International

3.5-Star Rating

Domestic

3.5-Star Rating

 

 

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AIRPORT WEBSITE & GROUND TRANSPORTATION

AIRPORT WEBSITE      
Ease of Use 3-Star Rating Parking + Transportation information 2-Star Rating
Language Options 1-Star Rating Transit Passenger Information 2-Star Rating
Flight Information 2-Star Rating Terminal Guides 1-Star Rating
Shopping information 1-Star Rating Flight Schedules 2-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 3-Star Rating Public Transport - national connections 3-Star Rating
Public Transport - Ease of Location 3-Star Rating Parking - short term 4-Star Rating
Public Transport - downtown Express 2-Star Rating Parking - long term 4-Star Rating
Public Transport - Taxi availability 3.5-Star Rating Location of Car Rental 4-Star Rating
Hotel shuttle bus - Location 3-Star Rating Hotel shuttle bus - Service frequency 3-Star Rating


SECURITY SCREENING & IMMIGRATION SERVICES

Security screening - Waiting Times 3.5-Star Rating Immigration - Arrival Queue times 3.5-Star Rating
Security screening - Staff Efficiency 3.5-Star Rating Immigration - Departure Queue times 4-Star Rating
Security screening - Staff Attitude 4-Star Rating Immigration - Fast Track channel 4-Star Rating
Security screening - Staff Languages 3.5-Star Rating Immigration - Staff Attitude 4-Star Rating
Security screening - Fast Track 2-Star Rating Immigration - Staff languages 3.5-Star Rating


PASSENGER ARRIVALS

TERMINALs - DOMESTIC
Walking distances 3.5-Star Rating Direction Signage 3.5-Star Rating
Distance to Baggage hall 3.5-Star Rating Baggage hall Facilities 3-Star Rating
Bag Delivery times 4-Star Rating Baggage cart availability 4-Star Rating
Terminal temperatures 3-Star Rating Meet and Greet facilities 3-Star Rating
TERMINAL - INTERNATIONAL
Walking distances 3.5-Star Rating Direction Signage 3.5-Star Rating
Distance to Baggage hall 3.5-Star Rating Baggage hall Facilities 3-Star Rating
Bag Delivery times 3.5-Star Rating Baggage cart availability 4-Star Rating
Terminal temperatures 3.5-Star Rating Meet and Greet facilities 3-Star Rating

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FLIGHT DEPARTURES & TRANSIT

TERMINAL - DOMESTIC
Check in - Counter Location 4-Star Rating Check in - Waiting times 3-Star Rating
Check in - Queue Management 3-Star Rating Check in - Waiting facilities 3-Star Rating
Information screens 3.5-Star Rating Walking distances 3.5-Star Rating
Transfer area location 3-Star Rating Transfer Queue times 3.5-Star Rating
Ease of Transfer - Dom to Intl 3-Star Rating    
TERMINAL - INTERNATIONAL
Check in - Counter Location 3.5-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 3-Star Rating Check in - Waiting facilities 3-Star Rating
Information screens 3.5-Star Rating Walking distances 3.5-Star Rating
Location of Transfer area 3.5-Star Rating Transfer Queue times 3-Star Rating
Ease of Transfer - Intl to Dom 3-Star Rating    


TERMINAL COMFORT & FACILITIES

TERMINAL - DOMESTIC
Seat availability 4-Star Rating Flight Screens 3.5-Star Rating
Passenger crowding 3-Star Rating Airport PA clarity 3.5-Star Rating
Natural daylight 4-Star Rating Service counters 3.5-Star Rating
Ambience & Decor 4-Star Rating ATM / Cash machines 3-Star Rating
External views 4.5-Star Rating Bureau de Change 3-Star Rating
General Cleanliness 4-Star Rating WiFi access 3-Star Rating
Air Temperature 3-Star Rating Public Internet facilities 2.5-Star Rating
Washroom Location 3.5-Star Rating Public Telephones 3-Star Rating
Washroom cleanliness 3.5-Star Rating Business Centre 2.5-Star Rating
Shower Availability 1-Star Rating Disabled facilities 3-Star Rating
Hotel / Dayroom facilities 2-Star Rating Quiet / rest areas 2-Star Rating
Baby changing 3-Star Rating Smoking area 3-Star Rating
Child Play facilities 2-Star Rating Boarding Gate facilities 3-Star Rating
Leisure facilities 2-Star Rating Boarding Gate seating 3.5-Star Rating
TERMINAL - INTERNATIONAL
Seat availability 3.5-Star Rating Flight Screens 3.5-Star Rating
Passenger crowding 3.5-Star Rating Airport PA clarity 3.5-Star Rating
Natural daylight 4-Star Rating Service counters 3-Star Rating
Ambience & Decor 4-Star Rating ATM / Cash machines 3-Star Rating
External views 4.5-Star Rating Bureau de Change 4-Star Rating
General Cleanliness 4-Star Rating WiFi access 3-Star Rating
Air Temperature 3-Star Rating Public Internet facilities 2.5-Star Rating
Washroom Location 3-Star Rating Public Telephones 3-Star Rating
Washroom cleanliness 3.5-Star Rating Business Centre 2.5-Star Rating
Shower Availability 1-Star Rating Disabled facilities 3-Star Rating
Hotel / Dayroom facilities 2-Star Rating Quiet / rest areas 2-Star Rating
Baby changing 3-Star Rating Smoking area 3-Star Rating
Child Play facilities 2-Star Rating Boarding Gate facilities 2.5-Star Rating
Leisure facilities 2-Star Rating Boarding Gate seating 3.5-Star Rating

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SHOPPING, FOOD & BEVERAGE RATING

DOMESTIC - SHOPPING
Shopping - Landside 3-Star Rating Tax free - Int'l brand selections  
Shopping - Airside 3.5-Star Rating Tax free - Pricing policy  
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets  
DOMESTIC - FOOD + BEVERAGE
Restaurants - Local food choices 3.5-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 3-Star Rating Coffee/Snack outlets - Airside 3.5-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 3.5-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 3.5-Star Rating
INTERNATIONAL - SHOPPING
Shopping Landside 3-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping Airside 3-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 3-Star Rating Tax free - Variety of outlets 4-Star Rating
INTERNATIONAL - FOOD + BEVERAGE
Restaurants - Local food choices 3.5-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 3.5-Star Rating Coffee/Snack outlets - Airside 3.5-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 3.5-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating

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