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Paris Charles de Gaulle Airport 3-Star Ranking of Product and Service Quality

RANKING BY TERMINAL

Paris Charles de Gaulle Airport
Skytrax Airport Rating 2012 3.0 Star Rating: Fair

Terminal 1

3-Star Rating

Terminal 2

3.5-Star Rating

Terminal 3

3-Star Rating

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PARIS CHARLES DE GAULLE AIRPORT : Web Site & Ground Transportation

AIRPORT WEBSITE      
Ease of Use 4-Star Rating Parking + Transportation information 3.5-Star Rating
Language Options 4-Star Rating Transit Passenger Information 3.5-Star Rating
Flight Information 4-Star Rating Terminal Guides 3.5-Star Rating
Shopping information 4-Star Rating Flight Schedules 4-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4-Star Rating Public Transport - national connections 4-Star Rating
Public Transport - Ease of Location 3.5-Star Rating Parking - short term 4-Star Rating
Public Transport - downtown Express 3-Star Rating Parking - long term 3.5-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 3-Star Rating
Hotel shuttle bus - Location 3-Star Rating Hotel shuttle bus - Service frequency 2.5-Star Rating


PARIS CHARLES DE GAULLE AIRPORT : Security and Immigration Service

Security screening - Waiting Times 3-Star Rating Immigration - Arrival Queue times 3-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times 3-Star Rating
Security screening - Staff Attitude 3.5-Star Rating Immigration - Fast Track channel 2.5-Star Rating
Security screening - Staff Languages 3.5-Star Rating Immigration - Staff Attitude 2.5-Star Rating
Security screening - Fast Track 2.5-Star Rating Immigration - Staff languages 3.5-Star Rating


PARIS CHARLES DE GAULLE AIRPORT : Passenger Arrivals

TERMINAL - 1
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 3-Star Rating
TERMINAL - 2
Arrival - Walking distances 3-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 3-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating

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PARIS CHARLES DE GAULLE AIRPORT : Departures & Transit

TERMINAL - 1
Check in - Counter Location 3.5-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 3-Star Rating Check in - Waiting facilities 3-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 4-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3-Star Rating
Ease of Transfer - T1 to T2/3 2.5-Star Rating    
TERMINAL - 2
Check in - Counter Location 4-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 3.5-Star Rating Check in - Waiting facilities 3.5-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 3-Star Rating
Location of Transfer area 4-Star Rating Terminal - Transfer Queue times 3-Star Rating
Ease of Transfer - T2 to T1 2.5-Star Rating    


PARIS CHARLES DE GAULLE AIRPORT : Terminal Comfort and Terminal Facilities

TERMINAL - 1
Terminal - Seat availability 3-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 3.5-Star Rating Terminal - Service counters 2.5-Star Rating
Terminal - Ambience & Decor 3-Star Rating Terminal - ATM / Cash machines 3.5-Star Rating
Terminal - External views 3-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 3.5-Star Rating Terminal - WiFi access 3-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 2-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 2.5-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 2-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 2-Star Rating Comfort - Quiet / rest areas 2-Star Rating
Comfort - Baby changing 2.5-Star Rating Comfort - Smoking area 2-Star Rating
Comfort - Child Play facilities 3-Star Rating Comfort - Boarding Gate facilities 3-Star Rating
Comfort - Leisure facilities 2-Star Rating Comfort - Boarding Gate seating 3.5-Star Rating
TERMINAL - 2
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 3-Star Rating
Terminal - Ambience & Decor 4-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 4.5-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 4-Star Rating Terminal - WiFi access 3.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 3.5-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 3-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 2.5-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 2-Star Rating Comfort - Quiet / rest areas 3.5-Star Rating
Comfort - Baby changing 3.5-Star Rating Comfort - Smoking area 3.5-Star Rating
Comfort - Child Play facilities 3.5-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities 3-Star Rating Comfort - Boarding Gate seating 4-Star Rating

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PARIS CHARLES DE GAULLE AIRPORT : Shopping, Food and Beverage

TERMINAL 1 - SHOPPING
Shopping - Landside 3-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 3.5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 3.5-Star Rating Tax free - Variety of outlets 3.5-Star Rating
TERMINAL 1 - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 3.5-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating
TERMINAL 2 - SHOPPING
Shopping - Landside 3.5-Star Rating Tax free - Int'l brand selections 4-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 2 - FOOD + BEVERAGE
Restaurants - Local food choices 4-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4-Star Rating Food + Beverage - Payment options 4-Star Rating

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