HOTEL RATING SCORES

Excellent

Poor

Good

Very Poor

Satisfactory

Unclassified

Booked online and there was a staff in arrivals waiting to escort customers to the transfer bus. Check-in swift and allocated a nice room which overlooks the swimming pool area. This is a real spacious hotel - a nice lobby and coffee shop. Space is in abundance but you can really get lost as you may end up going in circles looking for your room. Excellent room amenities and clean and quiet! I strongly recommend this hotel for a short overnight stop and convenient if you have early morning departures out of Bangkok. Have not tried the restaurant but the prices were a little above average.

While I miss the convenience of walking to and from the airport in the old Amari hotel, the shuttle service was convenient and prompt. The proximity to the airport meant that I woke up at 4am for my 6am flight (I was transiting and did not have to check any bags), as opposed to other passengers who woke up at 2am or so. The new airport is so far away from everything that the hotel is really useless as a base for sight-seeing, in any case you can find a better deal in the city. The rooms I stayed in were clean and comfortable, but did not have the best selection of TV channels. Both times I had rooms facing inside the building (once towards the pool, and once towards the garden), and they were very quiet. The bathrooms were quite well appointed, though I did wonder about the large window into the main room - it seemed a bit odd. The rooms can be a bit of a hike from the elevators, and the deep carpeting made dragging my carry-on bag difficult. The major downside was the restaurant! They offer 3 different menus (including the buffet) from the same location, and other than the buffet, everything takes forever. The servers are slow to come take orders (I think they assume you will eat at the buffet), and I heard several people around me complain of mixed up items or incorrect bills. The prices were extremely high, for the quality. The breakfast buffet is enormous, and food is of decent quality.