QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW

 =  Excellent

 =  Good

 = Fair

 =  Poor

 = Very poor

WESTJET

WestJet SKYTRAX Star Rating 2013

a 3 Star low-cost airline

   WestJet Passenger Comments

Home Base Airport Rating =   Calgary Airport

SUMMARY RANKING 

Airport Services 

n/a

n/a

n/a

Onboard Features 

Cabin Safety Procedures

Inflight Entertainment

Amenities / Blankets / Pillows / Towels etc

Airline Magazine / Newspapers / other mags

Cabin Seat Comfort               Seat Guide

Typical onboard seat comfort 

Onboard Catering 

Selection of food / beverages sold

Quality of food sold

Pricing of food / drinks

Complimentary food or drinks

Cabin Staff Service 

Staff service efficiency

Staff attitude & friendliness

Responding to Passenger requests

Cabin presence through flights

Assisting Parents with children

Staff Language Skills

Service consistency amongst staff

Additional  "low-cost" rating

Seat allocation / Boarding Systems

Cabin Cleanliness

Excess Baggage Policy

Hand Luggage Policy

Handling of Delays / Cancellations

Customer Service back-up