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SATA Air Azores 3-Star Airline Rating of Product and Service Quality

SATA Air Azores
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

A310 Aircraft

Business Class

3-Star Rating

Economy Class

3-Star Rating

A320 Aircraft

Business Class

3-Star Rating

Economy Class

3-Star Rating
   






SATA Air Azores : Web Site & General Rating

Web Site : Ease of Use 3-Star Rating Age of Aircraft in Fleet 3-Star Rating
Web Site : Product information 3-Star Rating Cabin Safety standards Click link for Details 3.5-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 3-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 3-Star Rating
Staff Grooming & Presentation 3.5-Star Rating Assisting Families & Children 3-Star Rating


SATA Air Azores : Business Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Ponta Delgada)

Check-In Services 3-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 2-Star Rating Arrival Lounges  
Priority Boarding 3.5-Star Rating Baggage Delivery 3-Star Rating

BUSINESS CLASS LOUNGE : Ponta Delgada

Lounge comfort, space 3-Star Rating Staff : Service Efficiency 3-Star Rating
Washroom, shower facilities 3-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 2-Star Rating Staff : Problem Solving 2-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 1-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 3.5-Star Rating
 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3.5-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3-Star Rating Friendliness / Hospitality 3.5-Star Rating


SATA Air Azores : Economy Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Ponta Delgada)

Check-In Services 3-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness / Hospitality 3.5-Star Rating
 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3-Star Rating Friendliness / Hospitality 3.5-Star Rating

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