GENERAL RATINGS

Web Site : Ease of Use

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Age of Aircraft in Fleet

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Web Site : Product information

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Cabin Safety Standards

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Web Site : Online Check-In

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Cockpit Communications

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Handling Delays/Cancellations

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Airline Onboard Magazine

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Staff Grooming & Presentation

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Assisting Families & Children

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BUSINESS CLASS

AIRPORT  :  New York JFK

Check-In Services

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Arrival Assistance

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Transfer Services

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Arrival Lounges

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Priority Boarding

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Baggage Delivery

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BUSINESS CLASS LOUNGE  :  New York JFK

Lounge comfort, space

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Staff : Service Efficiency

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Washroom, shower facilities

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Staff : Enthusiasm, Attitude

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Dining options / Food Quality

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Staff : Problem Solving

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Internet / WiFi options

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Staff : Language Skills

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ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

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Service Efficiency

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Comfort : Blankets, Pillows

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Enthusiasm, Attitude

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Inflight Entertainment

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Interaction with PAX

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Washroom Cleanliness

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Cabin Presence thru Flight

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Cabin Cleanliness / Condition

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Responding to Requests

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Quality of Meals served

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Language Skills

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Dine-on-Demand efficiency

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Consistency amongst Staff

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Newspapers & Magazines

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Personalisation of Service

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