::
XL AIRWAYS ::
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a
3 Star Airline
XL Airways Passenger Comments
Home Base Airport Ranking = London Gatwick Airport
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SUMMARY
RANKING |
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Combined
Quality of Product / Staff service in airport and onboard environments
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Excel
One |
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Excel
Premium |
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Economy Class |
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Airport
Services |
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Check-In
service - Excel One |
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Check-In
service - Economy Class |
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Transfer
Services - Economy Class |
n/a |
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Departure
& Boarding Services |
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Delay
Handling / Support services |
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Arrival
Services |
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Excel
One Lounge LGW/MAN - product facilities |
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Excel
One Lounge LGW/MAN - staff service |
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Onboard
Features |
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Inflight
entertainment may vary according to aircraft type |
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Cabin
Safety Procedures |
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Inflight Entertainment |
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Amenities, Blankets, Pillows, Towels etc |
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Airline
Magazine, Newspapers & other mags |
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Cabin
Seat Comfort
Seat Guide |
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Seating
may vary according to aircraft type |
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Excel
One
- long haul |
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Excel
Premium
- long haul |
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Economy Class
- long haul |
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Economy Class
- short haul |
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Onboard
Catering |
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Excel
One
- long haul |
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Excel
Premium
- long haul |
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Economy Class
- long haul |
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Economy Class
- short haul (Not complimentary) |
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Cabin
Staff Service |
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Long
Haul - service efficiency |
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Long
Haul
- staff attitude & friendliness
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Short
Haul (Europe)
- service efficiency |
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Short
Haul (Europe)
- staff attitude & friendliness
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Responding
to Passenger requests |
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Cabin
presence through flights |
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Assisting
Parents with children |
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Staff
Language Skills |
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=
Excellent 
= Very poor