AirAsia X Official Star Ranking for AirAsia X product and service quality

AirAsia X product service quality Star Ranking, Star Rating analysis by Skytrax of AirAsia X product and service quality

AIRASIA X : official Star Low-Cost Airline Ranking

Low-cost airline Star Ranking is applied using Quality assessment formulas to determine the airline's ability to deliver the "targeted" product and service quality levels that a customer expects when selecting to travel on a low-cost airline. Whilst product levels are different to full-service airlines, service delivery standards are still measured against the optimum Skytrax service quality scales.

Official Star Ranking

Airline Star Ranking formula

What each Star Ranking level represents


AIRASIA X : your "one-stop" passenger guide
AirAsia X Passenger Trip Reviews	AirAsia Passenger Trip Reviews
AirAsiaX official Star Ranking	AirAsia official 3-Star Ranking
AirAsia X Passenger seat tips
AirAsia X Economy Class seat reviews

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

AirAsia X is NOT a Quality Approved Airline

BOOKING : WEBSITE : CUSTOMER SUPPORT - AirAsia X
Website : Language options


Website : Ease of Use


Website : Product information


Website : Fares & Taxes info


Fares : Clarity of add-on charges


Credit Card payment fees


Checked baggage charges


Online Check-In facility


Online Manage Booking facility


Departure / Check-in information


Ease of contacting Customer support


Cost of contacting Customer support


Quality of customer support help


Handling schedule changes /cancellations


Handling refunds / compensation


Excess Baggage charges

AT THE AIRPORT - AirAsia X
Check-in : Waiting times


Check-in : Service Efficiency


Check-in : Staff service courtesy


Check-in : Excess baggage charging


Advice about delays / cancellations


Cancellation handling efficiency


Boarding : Delay information


Boarding : Paid-for boarding service


Boarding : Main boarding efficiency


Boarding : Staff courtesy


Arrivals : Staff visibility


Arrivals : Staff availability to assist


Arrivals : Baggage Delivery


Airport Services "Stress" factor

ONBOARD THE FLIGHT - AirAsia X
Cabin Storage


Seat Comfort - standard seats


Seat Comfort - XL seats


Condition of seats, cabin interior


Cabin cleanliness


Washroom cleanliness


Inflight Entertainment options


Standard of Safety display


PA information from flightdeck




Staff - Assistance thru Boarding


Staff - Welcome to boarding PAX


Staff - Assisting with seat changes


Staff - Attention to safety procedures


Staff - Inflight service efficiency


Staff - Service courtesy


Staff - Cabin presence thru flight


Staff - Language skills


Staff - Friendliness of service


Staff - Service proficiency / confidence


Quality consistency amongst staff




Airline Magazine


BOB - Pre-flight Meal ordering options		Notes: BOB = Buy Onboard products


BOB - Beverage selection		Notes: BOB = Buy Onboard products


BOB - Snack selection		Notes: BOB = Buy Onboard products


BOB - Hot/Cold Meal selection		Notes: BOB = Buy Onboard products


BOB - Prices of Food + Beverages		Notes: BOB = Buy Onboard products


BOB - Exchange rates applied		Notes: BOB = Buy Onboard products


BOB - Quality of Food choices		Notes: BOB = Buy Onboard products


BOB - Availability of Choices		Notes: BOB = Buy Onboard products