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AIRASIA X :3-Star low-cost Airline Rating

AirAsia X
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

SUMMARY RANKING

Premium

3 Star Rating

Standard

3 Star Rating
   
   
 
   
   

  Airline Star Rating formula

  What each Star Rating level represents

AIRASIA X customer travel guide

  AirAsia X Passenger Trip Reviews

  AirAsia Passenger Trip Reviews

  AirAsiaX Star Rating

  AirAsia 3-Star Airline Rating

 



 

 

  BOOKING : WEBSITE : CUSTOMER SUPPORT   -   AirAsia X

Website : Language options

3 Star Rating

 

Website : Ease of Use

3 Star Rating

 

Website : Product information

2 Star Rating

 

Website : Fares & Taxes info

3 Star Rating

 

Fares : Clarity of add-on charges

3 Star Rating  

Credit Card payment fees

2 Star Rating  

Checked baggage charges

3 Star Rating  

Online Check-In facility

3 Star Rating  

Online Manage Booking facility

3 Star Rating  

Departure / Check-in information

2 Star Rating  

Ease of contacting Customer support

2 Star Rating  

Cost of contacting Customer support

3 Star Rating  

Quality of customer support help

3 Star Rating  

Handling schedule changes /cancellations

3 Star Rating  

Handling refunds / compensation

2 Star Rating  

Excess Baggage charges

2 Star Rating  



  AT THE AIRPORT   -   AirAsia X  (Kuala Lumpur low-cost terminal)

Check-in : Waiting times

3 Star Rating  

Premium Check-in : Waiting times

3 Star Rating  

Check-in : Service Efficiency

3 Star Rating  

Check-in : Staff service courtesy

4 Star Rating  

Check-in : Excess baggage charging

2 Star Rating  

Advice about delays / cancellations

2 Star Rating  

Cancellation handling efficiency

2 Star Rating  

Boarding : Delay information

2 Star Rating  

Priority Boarding : Premium

0 Star Rating  

Boarding : Main boarding efficiency

3 Star Rating  

Boarding : Staff courtesy

4 Star Rating  

Arrivals : Staff visibility

3 Star Rating  

Arrivals : Staff availability to assist

2 Star Rating  

Arrivals : Baggage Delivery

3 Star Rating  

Airport Services "Stress" factor

2 Star Rating  


  ONBOARD THE FLIGHT   -   AirAsia X   (A340 / A330 aircraft)

Cabin Storage

3 Star Rating  

Seat Comfort - Premium

4 Star Rating  

Seat Comfort - Standard

3 Star Rating  

Condition of seats, cabin interior

3 Star Rating  

Cabin cleanliness

3 Star Rating  

Washroom cleanliness

3 Star Rating  

Inflight Entertainment options

1 Star Rating  

Standard of Safety display

3 Star Rating  

PA information from flightdeck

4 Star Rating  
 

Staff - Assistance thru Boarding

3 Star Rating  

Staff - Welcome to boarding PAX

3.5 Star Rating  

Staff - Assisting with seat changes

2 Star Rating  

Staff - Attention to safety procedures

3 Star Rating  

Staff - Inflight service efficiency

3.5 Star Rating  

Staff - Service courtesy

4 Star Rating  

Staff - Cabin presence thru flight

3.5 Star Rating  

Staff - Language skills

3 Star Rating  

Staff - Friendliness of service

4 Star Rating  

Staff - Service proficiency / confidence

3 Star Rating  

Quality consistency amongst staff

3 Star Rating  
 

Airline Magazine

3 Star Rating

 

Premium : Quality of Meal(s)

3.5 Star Rating  

BOB  -  Snack selection

3 Star Rating

BOB = Buy Onboard products

BOB  -  Beverage selection

4 Star Rating

BOB = Buy Onboard products

BOB  -  Snack selection

3 Star Rating

BOB = Buy Onboard products

BOB  -  Hot/Cold Meal selection

3 Star Rating

BOB = Buy Onboard products

BOB  -  Prices of Food + Beverages

4 Star Rating

BOB = Buy Onboard products

BOB  -  Exchange rates applied

3 Star Rating

BOB = Buy Onboard products

BOB  -  Quality of Food choices

3 Star Rating

BOB = Buy Onboard products

BOB  -  Availability of Choices

3 Star Rating

BOB = Buy Onboard products



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