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Shenzhen Airlines 3-Star Airline Rating of Product and Service Quality

Shenzhen Airlines
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

SHORT HAUL / REGIONAL

First Class

3.5-Star Rating

Business Class

3.5-Star Rating

Economy Class

3-Star Rating
 
   






SHENZHEN AIRLINES : Web Site & General Rating

Web Site : Ease of Use 3-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 2-Star Rating Cabin Safety standards Click link for Details 3-Star Rating
Web Site : Online Check-In 3.5-Star Rating Cockpit Communications 2.5-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 3-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3-Star Rating


SHENZHEN AIRLINES First Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (Shenzhen)

Check-In Services 3.5-Star Rating Arrival Assistance 2.5-Star Rating
Transfer Services 2-Star Rating Arrival Lounge Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 3.5-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews   (Shenzhen)

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 1-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 2-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 2.5-Star Rating
 
 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Language Skills 2-Star Rating
Newspapers and Magazines 2-Star Rating Consistency amongst Staff 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Friendliness and Hospitality 3-Star Rating


SHENZHEN AIRLINES Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (Shenzhen)

Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 2-Star Rating Arrival Lounges Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Reviews   (Shenzhen)

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 1-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 2-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 2.5-Star Rating
 
 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Language Skills 2-Star Rating
Newspapers and Magazines 2-Star Rating Consistency amongst Staff 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Friendliness and Hospitality 3-Star Rating


SHENZHEN AIRLINES Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (Shenzhen)

Check-In Services 3-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 2-Star Rating Baggage Delivery 4-Star Rating
 
 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 2-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 2-Star Rating Friendliness and Hospitality 3-Star Rating

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