|
BUSINESS CLASS |
|
AIRPORT : Luton Airport |
|
|
|
Check-In Services |
Suspended |
Arrival Assistance |
Suspended |
|
Transfer Services |
Suspended |
Arrival Lounges |
Suspended |
|
Priority Boarding |
Suspended |
Baggage Delivery |
Suspended |
|
|
|
BUSINESS CLASS LOUNGE :
Luton Airport |
|
Lounge comfort, space |
Suspended |
Staff : Service Efficiency |
Suspended |
|
Washroom, shower
facilities |
Suspended |
Staff : Enthusiasm,
Attitude |
Suspended |
|
Dining options / Food
Quality |
Suspended |
Staff : Problem Solving |
Suspended |
|
Internet / WiFi options
|
Suspended |
Staff : Language Skills |
Suspended |
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
Suspended |
Service Speed / Efficiency |
Suspended |
|
Comfort : Blankets,
Pillows |
Suspended |
Enthusiasm, Attitude |
Suspended |
|
Inflight Entertainment |
Suspended |
Interaction with PAX |
Suspended |
|
Washroom Cleanliness |
Suspended |
Cabin Presence thru Flight |
Suspended |
|
Cabin Cleanliness /
Condition |
Suspended |
Responding to Requests |
Suspended |
|
Quality of Meals served |
Suspended |
Language Skills |
Suspended |
|
Dine-on-Demand efficiency |
Suspended |
Consistency amongst Staff |
Suspended |
|
Newspapers & Magazines |
Suspended |
Personalisation of Service |
Suspended |
| |
