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ONBOARD THE FLIGHT - SKY EXPRESS |
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Cabin Storage |
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Seat Comfort |
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Condition of seats, cabin interior |
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Cabin cleanliness |
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Washroom cleanliness |
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Inflight Entertainment (DVD rental) |
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Standard of Safety Procedures |
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PA information from flightdeck |
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Staff - Assistance thru Boarding |
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Staff - Welcome to boarding PAX |
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Staff - Assisting with seat changes |
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Staff - Attention to safety
procedures |
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Staff - Inflight service efficiency |
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Staff - Service courtesy |
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Staff - Cabin presence thru flight |
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Staff - Language skills |
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Staff - Friendliness of service |
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Staff - Service proficiency /
confidence |
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Quality consistency amongst staff |
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Airline Magazine |
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BOB - Beverage selection |
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Notes: BOB = Buy Onboard products |
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BOB - Snack selection |
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Notes: BOB = Buy Onboard products |
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BOB - Hot/Cold Meal
selection |
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Notes: BOB = Buy Onboard products |
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BOB - Prices of Food +
Beverages |
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Notes: BOB = Buy Onboard products |
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BOB - Exchange rates
applied |
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Notes: BOB = Buy Onboard products |
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BOB - Quality of Food
choices |
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Notes: BOB = Buy Onboard products |
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BOB - Availability of
Choices |
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Notes: BOB = Buy Onboard products |
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