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Virgin Atlantic Airways 4-Star Airline Rating of Product & Service Quality
Virgin Atlantic Airways
SKYTRAX Star Rating 2013 4.0 Star Rating: Good

LONG HAUL

Business Class

 4.5-Star Rating

Premium Economy

 4-Star Rating

Economy Class

 3.5-Star Rating
 
   
   
   

 

  What each Star Rating level represents
 






VIRGIN ATLANTIC AIRWAYS : Web Site & General Rating
Web Site : Ease of Use 4.5-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4.5-Star Rating Cockpit Communications 4.5-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 4.5-Star Rating
Staff Grooming & Presentation 4.5-Star Rating Assisting Families & Children 3.5-Star Rating


VIRGIN ATLANTIC AIRWAYS : Business Class (Upper Class) Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 4.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 3.5-Star Rating Arrival Lounges 4.5-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read Virgin Atlantic Lounge Reviews  
Lounge comfort, space 4.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4.5-Star Rating
Dining options / Food Quality 4.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 4.5-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 4.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4.5-Star Rating Friendliness and Hospitality 4.5-Star Rating


VIRGIN ATLANTIC AIRWAYS : Premium Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 4-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 4.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4.5-Star Rating


VIRGIN ATLANTIC AIRWAYS : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 3.5-Star Rating Arrival Assistance 2-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 4-Star Rating

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