Virgin Atlantic Airways product service quality Star Ranking, Star Rating analysis by Skytrax of Virgin Atlantic Airways product and service quality

VIRGIN ATLANTIC AIRWAYS : official 4-Star Ranking of Product and Service Quality

		Official Star Ranking
LONG HAUL
Business Class
Premium Economy
Economy Class




Airline Star Ranking formula
What each Star Ranking level represents


VIRGIN ATLANTIC AIRWAYS : your "one-stop" passenger guide
Virgin Atlantic Passenger Trip Reports	Virgin Atlantic Lounge Reviews
Virgin Atlantic "Essential Travel" Guide	Virgin Atlantic Economy class seat reviews
Virgin Atlantic Passenger seat tips	Virgin Atlantic Business class seat reviews
Virgin Atlantic Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

Virgin Atlantic Airways is NOT a Quality Approved Airline

GENERAL RATINGS : Virgin Atlantic Airways
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

BUSINESS CLASS : Virgin Atlantic Airways "Upper Class"
AIRPORT RATINGS : London Heathrow Airport
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : London Heathrow Airport
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

PREMIUM ECONOMY : Virgin Atlantic Airways
AIRPORT RATINGS : London Heathrow Airport
Check-In Services		Arrival Assistance
Transfer Services		Arrival Lounges	n/a
Priority Boarding		Baggage Delivery

ONBOARD PRODUCT		CABIN STAFF SERVICE
Seat Comfort		Service Efficiency
Comfort : Blankets, Pillows		Enthusiasm, Attitude
Inflight Entertainment		Interaction with PAX
Washroom Cleanliness		Cabin Presence thru Flight
Cabin Cleanliness / Condition		Responding to Requests
Quality of Meals served		Language Skills
Dine-on-Demand efficiency	n/a	Consistency amongst Staff
Newspapers & Magazines		Personalisation of Service

ECONOMY CLASS : Virgin Atlantic Airways
AIRPORT RATINGS : London Heathrow Airport
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a