Vietnam Airlines product service quality Star Ranking, Star Rating analysis by Skytrax of Vietnam Airlines product and service quality

VIETNAM AIRLINES : official 3-Star Ranking of Product and Service Quality

		Official Star Ranking
LONG HAUL
Business Class
Economy Deluxe
Economy Class

SHORT HAUL
Business Class
Economy Class
Airline Star Ranking formula
What each Star Ranking level represents


VIETNAM AIRLINES : your "one-stop" passenger guide
Vietnam Airlines official 3-Star Ranking	Vietnam Airlines Lounge Reviews
Vietnam Airlines Passenger Trip Reviews	Vietnam Airlines Economy class seat reviews
Vietnam Airlines Passenger seat tips	Vietnam Airlines Business class seat reviews
Vietnam Airlines Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

Vietnam Airlines is NOT a Quality Approved Airline

GENERAL RATINGS : Vietnam Airlines
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

BUSINESS CLASS : Vietnam Airlines
AIRPORT RATINGS : Ho Chi Minh City
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : Ho Chi Minh City
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Quality of Meals served	Responding to Requests
Newspapers & Magazines	Language Skills
Cabin Cleanliness	Consistency amongst Staff

ECONOMY "DELUXE" CLASS : Vietnam Airlines
AIRPORT RATINGS : Ho Chi Minh City
Check-In Services		Arrival Assistance
Transfer Services		Baggage Delivery

LONG HAUL
ONBOARD PRODUCT		CABIN STAFF SERVICE
Seat Comfort		Service Efficiency
Comfort : Blankets, Pillows		Enthusiasm, Attitude
Inflight Entertainment		Interaction with PAX
Washroom Cleanliness		Cabin Presence thru Flight
Cabin Cleanliness / Condition		Responding to Requests
Quality of Meals served		Language Skills
Quantity of Food served		Consistency amongst Staff
Newspapers & Magazines		Personalisation of Service

ECONOMY CLASS : Vietnam Airlines
AIRPORT RATINGS : Ho chi Minh City
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff