::
VIETNAM AIRLINES ::
|
|
a
3 Star Airline
Vietnam
Airlines Passenger Comments
Home Base Airport Ranking = Hanoi Airport
|
|
SUMMARY
RANKING |
|
Combined
Quality of Product / Staff service in airport and onboard environments
|
|
Business Class |
|
|
Premium
Economy Class (selected routes
only) |
to
be assessed |
|
Economy Class |
|
|
Airport
Services |
|
Check-In
service - Business Class |
|
|
Check-In
service - Economy Class |
|
|
Transfer
Services - Business Class |
|
|
Transfer
Services - Economy Class |
|
|
Arrival
Services |
|
|
Business
Class Lounge - product facilities |
|
|
Business
Class Lounge - staff service |
|
|
Onboard
Features |
|
Inflight
entertainment may vary according to aircraft type |
|
Cabin
Safety Procedures |
|
|
Inflight Entertainment |
|
|
Amenities, Blankets, Pillows, Towels etc |
|
|
Airline
Magazine, Newspapers & other mags |
|
|
Cabin
Seat Comfort
Seat Guide |
|
Seating
may vary according to aircraft type |
|
Business
Class -
long haul |
|
|
Business
Class -
short haul |
|
|
Premium
Economy Class -
long haul |
to
be assessed |
|
Economy Class
- long haul |
|
|
Economy Class
- short haul |
|
|
Onboard
Catering |
|
Business
Class
meals
- long haul |
|
|
Business
Class meals -
short haul |
|
|
Premium
Economy Class -
long haul |
to
be assessed |
|
Economy Class
meals
- long haul |
|
|
Economy Class
meals
- short haul |
|
|
Cabin
Staff Service |
|
Business
Class
- service efficiency
|
|
|
Business
Class
- staff attitude & friendliness |
|
|
Premium
Economy
- service efficiency |
to
be assessed |
|
Premium
Economy - staff attitude & friendliness
|
to
be assessed |
|
Economy
Class
- service efficiency |
|
|
Economy
Class
- staff attitude & friendliness
|
|
|
Responding
to Passenger requests |
|
|
Cabin
presence through flights |
|
|
Assisting
Parents with children |
|
|
Staff
Language Skills |
|
=
Excellent 
=
Poor
= Very poor