|
BUSINESS CLASS : Air Europa |
|
AIRPORT : Madrid |
|
|
|
Check-In Services |
 |
Arrival Assistance |
 |
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Madrid |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
 |
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options
|
 |
Staff : Language Skills |
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort
 |
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
 |
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
Regional/Short Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
 |
