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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW

 =  Excellent

4 Star rating =  Good

3 Star rating = Fair

2 Star =  Poor

1 Star = Very poor

 


::  AIR ZIMBABWE  ::

a 2 Star Airline


   Air Zimbabwe Passenger Comments


Home Base Airport Ranking =  Harare Airport



SUMMARY RANKING 

Combined Quality of Product / Staff service in airport and onboard environments

Business Class 

2 Star

Economy Class 

3 Star rating

Airport Services 

Check-In service - Business Class

2 Star

Check-In service - Economy Class

2 Star

Transfer Services - Business Class

2 Star

Transfer Services - Economy Class

2 Star

Arrival Services

2 Star

Business Class Lounge - product facilities

2 Star

Business Class Lounge - staff service

3 Star rating

Onboard Features 

Inflight entertainment may vary according to aircraft type

Cabin Safety Procedures

2 Star

Inflight Entertainment

1 Star

Amenities, Blankets, Pillows, Towels etc

2 Star

Airline Magazine, Newspapers & other mags

2 Star

Cabin Seat Comfort                                               Seat Guide

Seating may vary according to aircraft type

Business Class

3 Star rating

Economy Class

3 Star rating

Onboard Catering 

Business Class

3 Star rating

Economy Class

2 Star

Cabin Staff Service 

Business Class - service efficiency

3 Star rating

Business Class - staff attitude & friendliness

3 Star rating

Economy Class - service efficiency

2 Star

Economy Class - staff attitude & friendliness

3 Star rating

Responding to Passenger requests

3 Star rating

Cabin presence through flights

3 Star rating

Assisting Parents with children

3 Star rating

Staff Language Skills

2 Star

©  Ranking details may not be copied or reproduced without prior consent of Skytrax Research




 











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