SriLankan Airlines Official 3-Star Ranking for SriLankan Airlines product and service quality

SriLankan Airlines product service quality Star Ranking, Star Rating analysis by Skytrax of SriLankan Airlines product and service quality

SRILANKAN AIRLINES : official 3-Star Ranking

		Official Star Ranking
LONG HAUL
First Class	n/a
Business Class
Economy Class

SHORT HAUL
Business Class
Economy Class
Airline Star Ranking formula
What each Star Ranking level represents


SRILANKAN AIRLINES : your "one-stop" passenger guide
SriLankan Airlines Passenger Trip Reviews	SriLankan Airlines Lounge Reviews
SriLankan Airlines official 3-Star Ranking	SriLankan Airlines Economy class seat reviews
SriLankan Airlines Passenger seat tips	SriLankan Airlines First & Business class seat reviews
SriLankan Airlines Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

SriLankan Airlines is NOT a Quality Approved Airline

GENERAL RATINGS : SriLankan Airlines
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

BUSINESS CLASS : SriLankan Airlines
AIRPORT RATINGS : Colombo
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : Colombo
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Quality of Meals served	Responding to Requests
Newspapers & Magazines	Language Skills
Cabin Cleanliness	Consistency amongst Staff

ECONOMY CLASS : SriLankan Airlines
AIRPORT RATINGS : Colombo
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff