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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW
= Excellent
= Good
= Fair
= Poor
= Very poor
ATA Airlines Passenger Comments
APRIL 2008 : ATA RANKING SUSPENDED AS AIRLINE CEASED OPERATING
SUMMARY RANKING
Combined Quality of Product / Staff service in airport and onboard environments
Business Class
N/A
Economy Class
Airport Services
Check-In service - Business
Check-In service - Economy Class
Transfer Services - Business
Transfer Services - Economy Class
Arrival Services
Business Class Lounge - product facilities
Business Class Lounge - staff service
Onboard Features
Inflight entertainment may vary according to aircraft type
Cabin Safety Procedures
Inflight Entertainment
Amenities, Blankets, Pillows, Towels etc
Airline Magazine, Newspapers & other mags
Cabin Seat Comfort Seat Guide
Seating may vary according to aircraft type
Onboard Catering
Business Class meals - buy onboard
Economy Class meals - buy onboard
Cabin Staff Service
Business Class - service efficiency
Business Class - staff attitude & friendliness
Economy Class - service efficiency
Economy Class - staff attitude & friendliness
Responding to Passenger requests
Cabin presence through flights
Assisting Parents with children
Staff Language Skills
© Ranking details may not be copied or reproduced without prior consent of Skytrax Research
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