GENERAL RATINGS  :  Thomson Airways

Web Site : Ease of Use

Age of Aircraft in Fleet

Web Site : Product information

Cabin Safety standards 

Web Site : Online Check-In

Cockpit Communications

Handling Delays/Cancellations

Airline Onboard Magazine

Staff Grooming & Presentation

Assisting Families & Children

PREMIUM CLASS  :  Thomson Airways

AIRPORT SERVICE

Check-In Services

Arrival Assistance

Priority Boarding

Baggage Delivery

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort 

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Newspapers & Magazines

Consistency amongst Staff

ECONOMY CLASS  :  Thomson Airways

AIRPORT SERVICE

Check-In Services

Arrival Assistance

Baggage Delivery

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort 

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Consistency amongst Staff

SHORT HAUL / EUROPEAN

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Choice of Buy Onboard food

Language Skills

Prices of food & beverages

Consistency amongst Staff