Air Namibia 3-Star Airline Rating of Air Namibia Product & Service Quality

		Air Namibia SKYTRAX Star Rating 2013
LONG HAUL
Business Class
Economy Class


SHORT HAUL
Business Class
Economy Class
Airline Star Rating formula
What each Star Rating level represents


Air Namibia customer travel guide
Air Namibia 3-Star Airline Rating	Air Namibia Passenger Trip Reviews
Air Namibia Lounge Reviews	Air Namibia Economy class seat reviews
Air Namibia Aircraft Seat Plans	Air Namibia Business class seat reviews

Rating is reviewed annually and an airline's Star Rating is checked every 2-3 months. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports or traveller assessments that you will find in consumer areas of this web site.

GENERAL RATINGS : Air Namibia
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

BUSINESS CLASS : Air Namibia
AIRPORT RATINGS : Windhoek
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : Windhoek
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Quality of Meals served	Responding to Requests
Newspapers & Magazines	Language Skills
Cabin Cleanliness	Consistency amongst Staff

ECONOMY CLASS : Air Namibia
AIRPORT RATINGS : Windhoek Airport
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Prices - Food & Beverages	Language Skills
Quality - Food & Beverages	Consistency amongst Staff