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South African Airways travel Summary
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GENERAL RATINGS |
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Web Site : Ease of Use |
 |
Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety Standards |
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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FIRST CLASS |
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AIRPORT : Johannesburg
OR Tambo |
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Check-In Services |
Discontinued
2007 |
Arrival Assistance |
Discontinued
2007 |
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Transfer Services |
Discontinued
2007 |
Arrival Lounges |
Discontinued
2007 |
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Priority Boarding |
Discontinued
2007 |
Baggage Delivery |
Discontinued
2007 |
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FIRST CLASS LOUNGE :
Johannesburg OR Tambo |
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Lounge comfort, space |
Discontinued
2007 |
Staff : Service Efficiency |
Discontinued
2007 |
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Washroom, shower
facilities |
Discontinued
2007 |
Staff : Enthusiasm,
Attitude |
Discontinued
2007 |
|
Dining options / Food
Quality |
Discontinued
2007 |
Staff : Problem Solving |
Discontinued
2007 |
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Internet / WiFi options
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Discontinued
2007 |
Staff : Language Skills |
Discontinued
2007 |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
Discontinued
2007 |
Service Efficiency |
Discontinued
2007 |
|
Comfort : Blankets,
Pillows |
Discontinued
2007 |
Enthusiasm, Attitude |
Discontinued
2007 |
|
Inflight Entertainment |
Discontinued
2007 |
Interaction with PAX |
Discontinued
2007 |
|
Washroom Cleanliness |
Discontinued
2007 |
Cabin Presence thru Flight |
Discontinued
2007 |
|
Cabin Cleanliness /
Condition |
Discontinued
2007 |
Responding to Requests |
Discontinued
2007 |
|
Quality of Meals served |
Discontinued
2007 |
Language Skills |
Discontinued
2007 |
|
Dine-on-Demand efficiency |
Discontinued
2007 |
Consistency amongst Staff |
Discontinued
2007 |
|
Newspapers & Magazines |
Discontinued
2007 |
Personalisation of Service |
Discontinued
2007 |
| |
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BUSINESS CLASS |
|
AIRPORT : Johannesburg
OR Tambo |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Johannesburg OR Tambo |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower
facilities |
|
Staff : Enthusiasm,
Attitude |
|
|
Dining options / Food
Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options
|
|
Staff : Language Skills |
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
 |
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
|
ECONOMY CLASS |
|
AIRPORT : Johannesburg
OR Tambo |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
n/a |
| |
|
Short Haul / Regional |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
| |
|
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