::
VARIG BRAZILIAN AIRLINES ::
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March 2008
VARIG Star Ranking
will be reviewed during
2008.
VARIG Passenger Comments
Home Base Airport Ranking = Rio de Janeiro Airport
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SUMMARY
RANKING |
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Combined
Quality of Product / Staff service in airport and onboard environments
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First Class |
suspended |
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Business Class |
suspended |
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Economy Class |
suspended
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Airport
Services |
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Check-In
service - First / Business |
suspended |
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Check-In
service - Economy Class |
suspended
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Transfer
Services - First / Business |
suspended |
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Transfer
Services - Economy Class |
suspended
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Arrival
Services |
suspended |
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Business
Class Lounge - product facilities |
suspended
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Business
Class Lounge - staff service |
suspended |
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First
Class Lounge - product facilities |
suspended |
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First
Class Lounge - staff service |
suspended
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Onboard
Features |
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Inflight
entertainment may vary according to aircraft type |
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Cabin
Safety Procedures |
suspended |
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Inflight Entertainment |
suspended
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Amenities, Blankets, Pillows, Towels etc |
suspended |
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Airline
Magazine, Newspapers & other mags |
suspended
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Cabin
Seat Comfort
Seat Guide |
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Seating
may vary according to aircraft type |
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First Class
- long haul |
suspended |
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Business
Class -
long haul |
suspended
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Business
Class -
short haul |
suspended |
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Economy Class
- long haul |
suspended |
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Economy Class
- short haul |
suspended
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Onboard
Catering |
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First Class
meals - long haul |
suspended |
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Business
Class
meals
- long haul |
suspended
|
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Business
Class meals -
short haul |
suspended |
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Economy Class
meals
- long haul |
suspended |
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Economy Class
meals
- short haul |
suspended
|
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Cabin
Staff Service |
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First Class
- service efficiency |
suspended |
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First Class
- staff attitude & friendliness |
suspended
|
|
Business
Class
- service efficiency
|
suspended |
|
Business
Class
- staff attitude & friendliness |
suspended
|
|
Economy
Class
- service efficiency |
suspended |
|
Economy
Class
- staff attitude & friendliness
|
suspended
|
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Responding
to Passenger requests |
suspended |
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Cabin
presence through flights |
suspended
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Assisting
Parents with children |
suspended |
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Staff
Language Skills |
suspended
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=
Excellent 
=
Good
=
Fair
=
Poor
= Very poor