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Qantas Airways 4-Star Airline Rating of Product and Service Quality

Qantas Airways
SKYTRAX Star Rating 2014 4.0 Star Rating: Good

LONG HAUL

First Class

4.5-Star Rating

Business Class

4-Star Rating

Premium Economy

4-Star Rating

Economy Class

3.5-Star Rating

SHORT HAUL

Business Class

4-Star Rating

Economy Class

3-Star Rating
   






QANTAS AIRWAYS : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4-Star Rating
Handling Delays/Cancellations 4-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3.5-Star Rating


QANTAS AIRWAYS : First Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (SYDNEY)

Check-In Services 4.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Arrival Lounge 1.5-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the Qantas Lounge Reviews  

Lounge comfort, space 5-Star Rating Staff : Service Efficiency 4.5-Star Rating
Washroom, shower facilities 5-Star Rating Staff : Enthusiasm, Attitude 4.5-Star Rating
Dining options / Food Quality 4.5-Star Rating Staff : Problem Solving 4.5-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4.5-Star Rating Language Skills 3.5-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4-Star Rating


QANTAS AIRWAYS : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (SYDNEY)

Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Arrival Lounges 1.5-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Qantas Lounge Reviews   

Lounge comfort, space 4-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 4-Star Rating
Seat Comfort Click link for Details  (A380) 4.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Interaction with PAX 4-Star Rating
Inflight Entertainment 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Washroom Cleanliness 3-Star Rating Responding to Requests 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Language Skills 3.5-Star Rating
Quality of Meals served 4-Star Rating Consistency amongst Staff 3-Star Rating
Dine-on-Demand efficiency 2.5-Star Rating Friendliness and Hospitality 4-Star Rating
Newspapers and Magazines 4-Star Rating    

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Language Skills 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 4-Star Rating


QANTAS AIRWAYS : Premium Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (SYDNEY)

Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort   Click link for Details  Read Reviews

4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating


QANTAS AIRWAYS : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (SYDNEY)

Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3-Star Rating

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort   Click link for Details  Read Reviews

3-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 2.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 2.5-Star Rating Friendliness and Hospitality 4-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Quantity of Food served 2.5-Star Rating Friendliness and Hospitality 3.5-Star Rating

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