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Pegasus Airlines 2-Star Airline Rating of Product and Service Quality standards

Pegasus Airlines
SKYTRAX Star Rating 2014 2.0 Star Rating: Poor

QUALITY RATING

Economy Class

2.5-Star Rating
 
 
 
 
 







Web Site and General Ratings

WEBSITE

 

WEBSITE

 

Language options

2.5-Star Rating

Fares & Taxes info

3-Star Rating

Visual Appeal / Ease of use

2-Star Rating

Explanation of add-on charges

2-Star Rating

Airline Product information

2.5-Star Rating

Explanation of baggage allowance/costs

2-Star Rating

Inflight Service information

2-Star Rating

Seat Allocation payment service

3-Star Rating

Buy Onboard information

2.5-Star Rating

Payment Card fees

3-Star Rating

Ease of contacting airline

2-Star Rating

Online Check-In

3.5-Star Rating

Standard of Customer support service

1-Star Rating

 

 


Airport Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Istanbul)

Check-in : Waiting times

2-Star Rating

Paid-for boarding service

 

Check-in : Service Efficiency

2.5-Star Rating

Boarding Service efficiency

2.5-Star Rating

Arrival Assistance

2-Star Rating

Baggage Delivery

2.5-Star Rating

Handling delays / cancellations

1.5-Star Rating    

 

Onboard Product and Service Quality Rating

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

2.5-Star Rating

Attention to safety procedures

3-Star Rating

Seat Comfort

3-Star Rating

Service Efficiency

3-Star Rating

Cabin cleanliness

2-Star Rating

Enthusiasm, Attitude

2.5-Star Rating

Condition of seats, cabin interior

3-Star Rating

Cabin Presence thru Flight

2.5-Star Rating

Inflight Entertainment options

1-Star Rating

Responding to Requests

2-Star Rating

Choice Snacks / Food *BOB

3-Star Rating

Language skills

1.5-Star Rating

Availability of Choices *BOB

3-Star Rating

Quality Consistency among staff

2.5-Star Rating

Prices of  Food / Beverages *BOB

2.5-Star Rating

Friendliness and Hospitality

3.5-Star Rating

Payment Options *BOB

3-Star Rating

Standard/Intrusion of PA messages

2-Star Rating

*BOB= buy onboard

 

 

 

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