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Virgin Australia 4-Star Airline Rating of Product and Service Quality
Virgin Australia
SKYTRAX Star Rating 2013 4.0 Star Rating: Good

B777/A330

Business Class

 4-Star Rating

Economy Class

 3.5-Star Rating

B737-800

Business Class

 4-Star Rating

Premium Economy

 4-Star Rating

Economy Class

 3.5-Star Rating

  Airline Star Rating formula

  What each Star Rating level represents
 






VIRGIN AUSTRALIA : Web Site & General Rating
Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4.5-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3.5-Star Rating



VIRGIN AUSTRALIA : Business Class Product and Service Rating

AIRPORT SERVICES  :  Read the Reviews   (BNE)
Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Arrival Lounges Unclassified
Priority Boarding 4-Star Rating Baggage Delivery 3.5-Star Rating

VIRGIN AUSTRALIA LOUNGE  :  Read the Reviews  (BNE)
Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3.5-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 2.5-Star Rating
 

A330

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 2.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 4-Star Rating
 

BOEING 737-800

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Language Skills 2.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 4-Star Rating


VIRGIN AUSTRALIA : Premium Economy Product and Service Rating

BOEING 737-800

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details  4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 2.5-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 4-Star Rating


VIRGIN AUSTRALIA : Economy Class Product and Service Rating

AIRPORT SERVICES  :  Read the Reviews   (BNE)
Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 4-Star Rating
 

A330

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Buy Onboard Food standards 4-Star Rating Language Skills 2.5-Star Rating
Newspapers and Magazines 1-Star Rating Friendliness and Hospitality 3.5-Star Rating
 

BOEING 737-800

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Buy Onboard Food standards 3.5-Star Rating Language Skills 2.5-Star Rating
Newspapers and Magazines 1-Star Rating Friendliness and Hospitality 3.5-Star Rating

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