|
|
|
Rating is reviewed annually and an airline's Star Rating is checked every 2-3
months. Rankings are applied following detailed Quality analysis of front-line
standards by SKYTRAX. Rankings do not have any association with
trip reports or traveller assessments that you will find in consumer areas of
this web site.
|
|
|
|
GENERAL RATINGS : Estonian Air |
|
Web Site : Ease of Use |
 |
Age of Aircraft in Fleet |
|
|
Web Site : Product information |
|
Cabin Safety standards
 |
|
|
Web Site : Online Check-In |
|
Cockpit Communications |
 |
|
Handling Delays/Cancellations |
|
Airline Onboard Magazine |
|
|
Staff Grooming & Presentation |
 |
Assisting Families & Children |
 |
| |
|
 |
|
BUSINESS CLASS : Estonian Air |
|
AIRPORT RATINGS :
Tallinn |
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
 |
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Tallinn |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options |
|
Staff : Language Skills |
|
|
|
|
SHORT HAUL / REGIONAL |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
|
|
|
ECONOMY CLASS : Estonian Air |
|
AIRPORT RATINGS :
Tallinn |
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
SHORT HAUL / REGIONAL |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
Complimentary Meals/Drinks |
|
Language Skills |
|
|
Pre-purchase Meals |
|
Consistency amongst Staff |
|
| |
|
|
|
© All Rights reserved - Rating details may
not be copied or reproduced without prior consent of Skytrax
back to top
|
Home| Airline Opinions |
Legal Notice |Airline
Rating
| Airport Rating|
Advertise
| Surveys|
Site Map| Contact Us
| Links |
© 1999-2013 Copyright Skytrax
|
