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AIR MADRID
More information about Unclassified Airlines

LONG HAUL

First Class

Business Class

  

Premium Economy

Economy Class

SHORT HAUL

Business Class

Economy Class

Full ranking analysis only available to airlines featured in the Star Ranking programmes.

  Air Madrid Passenger Comments



AIR MADRID

 

RANKING SUSPENDED : DEC 2006

(Air Madrid stops trading)



Home Base Airport Ranking  =  Madrid Barajas Airport

Air Madrid

Not approved

Quality Certified

Not approved

Online Survey

Not approved

Airline Website

SUMMARY RANKING FOR Air Madrid 

Representing aggregate quality of Product & Staff service - across both airport and onboard environments

Business Class 

  

Economy Class 

  

AT THE AIRPORT   (based on airline's Home base airport)

Check-In services   :   Business Class

  

Check-In services   :   Economy Class

  

BUSINESS CLASS LOUNGE

  

Comfort & leisure, shower facilities etc

  

Business facilities, internet, wifi options

  

Catering options / Quality 

  

Efficiency of lounge Staff service 

  

Staff service enthusiasm / friendliness 

  

Transfer Services   :   Service efficiency & assistance

  

Arrival Services  :   Service efficiency & assistance

  

Baggage Delivery   :   Service efficiency

  

Service Recovery  :   Efficiency handling flight delays, cancellations etc

  

Availability / visibility of roaming airline Customer service staff

  

ON THE AIRCRAFT

Inflight entertainment may vary according to aircraft type

Cabin Safety Procedures

  

Standard of Inflight Entertainment

  

Onboard Amenities - Blankets, Pillows, Towels etc

  

Cabin Cleanliness

  

Toilet Cleanliness thru Flights

  

Airline Magazine / Newspapers

  

ONBOARD SEAT COMFORT

Seating may vary according to aircraft type

Business Class

  

Economy Class

  

QUALITY OF ONBOARD CATERING

Business Class

  

Economy Class 

  

CABIN STAFF SERVICE

LONG HAUL  :  BUSINESS CLASS 

Efficiency of staff service

  

Service enthusiasm / friendliness of service

  

Interaction / dialogue with passengers

  

Cabin presence through flights

  

Responding to passenger requests

  

LONG HAUL  :  ECONOMY CLASS 

Efficiency of staff service

  

Service enthusiasm / friendliness of service

  

Interaction / dialogue with passengers

  

Cabin presence through flights

  

Responding to passenger requests

  

CABIN STAFF : GENERAL ANALYSIS

Cabin Staff language skills

  

Standards of Staff grooming / uniform presentation

  

Consistency of service standards amongst Cabin staff

  

Assistance to parents with children

  

©  All Rights reserved - Ranking details may not be copied or reproduced without the prior consent of Skytrax Research

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