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China Eastern Airlines 3-Star Airline Rating of Product and Service Quality
China Eastern Airlines
SKYTRAX Star Rating 2013 3.0 Star Rating: Fair

LONG HAUL

First Class

 4-Star Rating

Business Class

 3-Star Rating

Economy Class

 3-Star Rating
   

SHORT HAUL

First / Business

 3.5-Star Rating

Economy Class

 3-Star Rating

  What each Star Rating level represents
 






CHINA EASTERN AIRLINES : Web Site and General Star Rating
Web Site : Ease of Use 3-Star Rating

Cabin Safety - procedures

 3-Star Rating
Web Site : Product information 2.5-Star Rating

Cabin Safety - staff efficiency

 3-Star Rating
Web Site : Online Check-In 3.5-Star Rating

Cabin Safety - translations

 2.5-Star Rating
Handling Delays/Cancellations 3-Star Rating Cockpit Communications 2-Star Rating
Staff Grooming & Presentation 4-Star Rating Airline Onboard Magazine 3.5-Star Rating
Age of Aircraft in Fleet 3-Star Rating Assisting Families & Children 3-Star Rating


CHINA EASTERN AIRLINES : First Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the reviews   (SHA)
Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 2.5-Star Rating Arrival Lounge Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews   (SHA - Domestic)
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 3-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews   (PVG - International)
Lounge comfort, space 3-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 3-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 2-Star Rating
Dine-on-Demand efficiency 2-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 3.5-Star Rating

DOMESTIC FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 2-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating


CHINA EASTERN AIRLINES : Business Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the reviews   (SHA)
Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Arrival Lounges Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Reviews   (PVG - International)
Lounge comfort, space 3-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 3-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 2-Star Rating
Dine-on-Demand efficiency 2-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3-Star Rating

DOMESTIC / REGIONAL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 2-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating


CHINA EASTERN AIRLINES : Economy Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the reviews   (SHA)
Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 2.5-Star Rating Baggage Delivery 4-Star Rating

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 1.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3-Star Rating Language Skills 2-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 2-Star Rating Friendliness and Hospitality 3.5-Star Rating

DOMESTIC / REGIONAL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 1.5-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3-Star Rating Language Skills 2-Star Rating
Quantity of Food served 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating

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