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SilkAir 4-Star Airline Rating of Product and Service Quality

SilkAir
SKYTRAX Star Rating 2014 4.0 Star Rating: Good

SUMMARY RANKING

Business Class

4-Star Rating

Economy Class

4-Star Rating

  What each Star Rating level represents

 






SILKAIR : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4.5-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4-Star Rating
Handling Delays/Cancellations 3.5-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4.5-Star Rating Assisting Families & Children 4-Star Rating


SILKAIR : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (SIN)

Check-In Services 4-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 3-Star Rating Arrival Lounge Unclassified
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  SIN - SATS Premier Lounge

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3.5-Star Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details  (38" pitch) 4-Star Rating Service Efficiency 4.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 4-Star Rating


SILKAIR : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (SIN)

Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 4-Star Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details  (31-32" pitch) 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 4-Star Rating

© All Rights reserved - Rating details may not be copied or reproduced without prior consent of Skytrax





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