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China United Airlines 2-Star Airline Rating of Product and Service Quality

China United Airlines
SKYTRAX Star Rating 2014 2.0 Star Rating: Poor

QUALITY RATING

First Class

2.5-Star Rating

Economy Class

2-Star Rating
   
 
   





CHINA UNITED AIRLINES : Web Site and General Star Rating

Web Site : Ease of Use 1-Star Rating Cabin Safety - procedures 3-Star Rating
Web Site : Product information 1-Star Rating Cabin Safety - staff efficiency 2.5-Star Rating
Web Site : Online Check-In 1-Star Rating Cabin Safety - translations 2-Star Rating
Handling Delays/Cancellations 2.5-Star Rating Cockpit Communications 1-Star Rating
Staff Grooming & Presentation 3-Star Rating Airline Onboard Magazine 3-Star Rating
Age of Aircraft in Fleet 3-Star Rating Assisting Families & Children 3-Star Rating

CHINA UNITED AIRLINES : First Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Beijing Nanyuan Airport 

Check-In Services

2.5-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

 

Arrival Lounges

n/a

Priority Boarding

2.5-Star Rating

Baggage Delivery

2.5-Star Rating

 

 

 

 

FIRST CLASS LOUNGE  : Beijing Nanyuan Airport

 

Lounge comfort, space

2.5-Star Rating

Staff : Service Efficiency

2-Star Rating

Washroom, shower facilities

1.5-Star Rating

Staff : Enthusiasm, Attitude

2.5-Star Rating

Dining options / Food Quality

2-Star Rating

Staff : Problem Solving

2-Star Rating

Internet / WiFi options

2.5-Star Rating

Staff : Language Skills

2-Star Rating

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

2.5-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

1-Star Rating

Interaction with PAX

1.5-Star Rating

Washroom Cleanliness

2.5-Star Rating

Cabin Presence thru Flight

2-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

2.5-Star Rating

Quality of Meals served

2.5-Star Rating

Language Skills

1.5-Star Rating

Newspapers & Magazines

2-Star Rating

Friendliness and Hospitality

2.5-Star Rating

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CHINA UNITED AIRLINES : Economy Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Beijing Nanyuan Airport 

Check-In Services

2.5-Star Rating

Arrival Assistance

1.5-Star Rating

Transfer Services

 

Baggage Delivery

2.5-Star Rating

 

 

 

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

2.5-Star Rating

Enthusiasm, Attitude

2.5-Star Rating

Inflight Entertainment

1-Star Rating

Interaction with PAX

1.5-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

2.5-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

2.5-Star Rating

Quality of Meals served

2.5-Star Rating

Language Skills

1.5-Star Rating

Quantity of Food served

2.5-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers

1-Star Rating

Friendliness and Hospitality

2.5-Star Rating

  All Rights reserved - Rating details may not be copied or reproduced without prior consent of Skytrax


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