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KLM Royal Dutch Airlines 4-Star Airline Rating of Product & Service Quality

KLM Royal Dutch Airlines
SKYTRAX Star Rating 2014 4.0 Star Rating: Good

LONG HAUL

Business Class

4-Star Rating

Economy Class

3.5-Star Rating

SHORT HAUL

Business Class

4-Star Rating

Economy Class

3.5-Star Rating
   




 
 

KLM Royal Dutch Airlines : Web Site & General Rating

Web Site : Ease of Use

4-Star Rating

Age of Aircraft in Fleet

3.5-Star Rating

Web Site : Product information

3.5-Star Rating

Cabin Safety standards  Click link for Details

4-Star Rating

Web Site : Online Check-In

4-Star Rating

Cockpit Communications

4-Star Rating

Handling Delays/Cancellations

3-Star Rating

Airline Onboard Magazine

3-Star Rating

Staff Grooming & Presentation

4-Star Rating

Assisting Families & Children

3.5-Star Rating



Business Class  Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (AMS)

Check-In Services

3.5-Star Rating

Arrival Assistance

3-Star Rating

Transfer Services

3.5-Star Rating

Arrival Lounges

n/a

Priority Boarding

3.5-Star Rating

Baggage Delivery

4-Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  :  Read KLM Lounge Reviews 

 

Lounge comfort, space

3.5-Star Rating

Staff : Service Efficiency

4-Star Rating

Washroom, shower facilities

3.5-Star Rating

Staff : Enthusiasm, Attitude

3.5-Star Rating

Dining options / Food Quality

4-Star Rating

Staff : Problem Solving

4-Star Rating

Internet / WiFi options

4-Star Rating

Staff : Language Skills

4-Star Rating

 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

3.5-Star Rating

Enthusiasm, Attitude

4-Star Rating

Inflight Entertainment

4-Star Rating

Interaction with PAX

4-Star Rating

Washroom Cleanliness

3.5-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3.5-Star Rating

Responding to Requests

3.5-Star Rating

Quality of Meals served

3.5-Star Rating

Language Skills

4-Star Rating

Dine-on-Demand efficiency

3-Star Rating

Consistency amongst Staff

3.5-Star Rating

Newspapers & Magazines

3.5-Star Rating

Friendliness and Hospitality

4-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3.5-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

4-Star Rating

Inflight Entertainment

 

Interaction with PAX

3.5-Star Rating

Washroom Cleanliness

3.5-Star Rating

Cabin Presence thru Flight

3.5-Star Rating

Quality of Meals served

4-Star Rating

Responding to Requests

4-Star Rating

Newspapers & Magazines

3.5-Star Rating

Language Skills

4-Star Rating

Cabin Cleanliness

4-Star Rating

Friendliness and Hospitality

4-Star Rating

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Economy Class  Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (AMS)

Check-In Services

3.5-Star Rating

Arrival Assistance

3.5-Star Rating

Transfer Services

3.5-Star Rating

Baggage Delivery

4-Star Rating

 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details  (Y Comfort)

4-Star Rating

Service Efficiency

4-Star Rating

Seat Comfort Click link for Details  (Economy)

3.5-Star Rating

Enthusiasm, Attitude

4-Star Rating

Comfort : Blankets, Pillows

3.5-Star Rating

Interaction with PAX

3.5-Star Rating

Inflight Entertainment

4-Star Rating

Cabin Presence thru Flight

3.5-Star Rating

Washroom Cleanliness

3.5-Star Rating

Responding to Requests

4-Star Rating

Cabin Cleanliness / Condition

4-Star Rating

Language Skills

4-Star Rating

Quality of Meals served

3.5-Star Rating

Consistency amongst Staff

4-Star Rating

Quantity of Food served

3.5-Star Rating

Friendliness and Hospitality

4-Star Rating

Newspapers

1.5-Star Rating

   

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details

3.5-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

 

Interaction with PAX

3.5-Star Rating

Washroom Cleanliness

3.5-Star Rating

Cabin Presence thru Flight

4-Star Rating

Cabin Cleanliness / Condition

3.5-Star Rating

Responding to Requests

4-Star Rating

Quality of Meals served

3.5-Star Rating

Language Skills

4-Star Rating

Quantity of Food served

3.5-Star Rating

Friendliness and Hospitality

4-Star Rating

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