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BMED
Official Star Ranking |
|
RANKING SUSPENDED |
|
|
|
LONG HAUL |
|
First Class |
n/a |
|
Business Class |
n/a |
|
Premium Economy |
n/a |
|
Economy Class |
n/a |
|
SHORT HAUL |
|
Business Class |
n/a |
|
Economy Class |
n/a |
|
|
|
Full ranking analysis only available
to airlines featured in the
Star Ranking programmes. |
|
BMED Passenger Comments |
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|
GENERAL RATINGS |
|
Web Site : Ease of Use |
 |
Age of Aircraft in Fleet |
|
|
Web Site : Product information |
|
Cabin Safety Standards |
|
|
Web Site : Online Check-In |
|
Cockpit Communications |
|
|
Handling Delays/Cancellations |
|
Airline Onboard Magazine |
|
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Staff Grooming & Presentation |
|
Assisting Families & Children |
|
|
|
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BUSINESS CLASS |
|
AIRPORT : London
Heathrow Airport |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
BUSINESS CLASS LOUNGE :
London Heathrow Airport |
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower
facilities |
|
Staff : Enthusiasm,
Attitude |
|
|
Dining options / Food
Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options
|
|
Staff : Language Skills |
|
|
|
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
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Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
ECONOMY CLASS |
|
AIRPORT : London
Heathrow Airport |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
n/a |
| |
|
|
©
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= Excellent
= Good
= Fair
= Poor
= Very poor