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Air Astana 4-Star Airline Rating of Product and Service Quality
Air Astana
SKYTRAX Star Rating 2013 4.0 Star Rating: Good

LONG HAUL

Business Class

 4-Star Rating

Economy Class

 4-Star Rating

SHORT HAUL

Business Class

 4-Star Rating

Economy Class

 4-Star Rating
   

  Airline Star Rating formula

  What each Star Rating level represents
 






AIR ASTANA : Web Site & General Rating
Web Site : Ease of Use 3.5-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 3-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 3.5-Star Rating
Handling Delays/Cancellations 3.5-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 4-Star Rating


AIR ASTANA : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the Reviews  (ALA)
Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3.5-Star Rating Arrival Lounges  
Priority Boarding 3-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the reviews   (ALA)
Lounge comfort, space 3-Star Rating Staff : Service Efficiency 3-Star Rating
Washroom, shower facilities 2-Star Rating Staff : Enthusiasm, Attitude 3-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 3.5-Star Rating
Internet / WiFi options 2-Star Rating Staff : Language Skills 4-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Friendliness / Hospitality 4-Star Rating


AIR ASTANA : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Reviews  (ALA)
Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness / Hospitality 4-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 3.5-Star Rating Friendliness / Hospitality 4-Star Rating

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