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Lion Air 2-Star Airline Rating of Lion Air Product and Service Quality standards

Lion Air
SKYTRAX Star Rating 2014 2.0 Star Rating: Poor

QUALITY RATING

Business Class

2.5-Star Rating

Economy Class

2-Star Rating
 
 
 



Lion Air customer travel guide

  Lion Air Passenger Trip Reviews

  Lion Air 2-Star Airline Rating






Lion Air : Web Site and General Ratings

WEBSITE

 

WEBSITE

 

Language options

2.5-Star Rating

Fares & Taxes info

2.5-Star Rating

Visual Appeal / Ease of use

1.5-Star Rating

Explanation of add-on charges

2-Star Rating

Airline Product information

1-Star Rating

Explanation of baggage allowance/costs

2.5-Star Rating

Inflight Service information

1-Star Rating

Seat Allocation payment service

1-Star Rating

Buy Onboard information

1-Star Rating

Payment Card fees

2.5-Star Rating

Ease of contacting airline

1.5-Star Rating

Online Check-In

3-Star Rating

Standard of Customer support service

1-Star Rating

 

 


Lion Air : Airport Product and Service Quality Rating

 

BUSINESS CLASS - AIRPORT SERVICES  :  Read the Airport Reviews  (Jakarta)

Check-in : Waiting times

3-Star Rating

Handling delays / cancellations

1.5-Star Rating

Check-in : Service Efficiency

3-Star Rating

Airport Lounge facility

2.5-Star Rating

Arrival Assistance

2.5-Star Rating

Priority Boarding service

2.5-Star Rating

Arrival Assistance

2.5-Star Rating

Baggage Delivery

2.5-Star Rating
 

ECONOMY CLASS - AIRPORT SERVICES  :  Read the Airport Reviews  (Jakarta)

Check-in : Waiting times

2-Star Rating

Handling delays / cancellations

1.5-Star Rating

Check-in : Service Efficiency

3-Star Rating

Boarding Service efficiency

2.5-Star Rating

Arrival Assistance

2.5-Star Rating

Baggage Delivery

2.5-Star Rating

 

Lion Air : Onboard Product and Service Quality Rating

ECONOMY CLASS

     

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

3-Star Rating

Cabin Safety standards  Click link for Details

3-Star Rating

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Cabin cleanliness

2-Star Rating

Enthusiasm, Attitude

2-Star Rating

Condition of seats, cabin interior

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

BOB  : Inflight Entertainment options

1-Star Rating

Responding to Requests

2.5-Star Rating

BOB  : Choice Snacks / Food

1.5-Star Rating

Language skills

2-Star Rating

BOB  : Availability of Choices

2-Star Rating

Quality Consistency among staff

3-Star Rating

BOB  : Prices of Food / Beverages

3-Star Rating

Friendliness and Hospitality

2.5-Star Rating

BOB  : Payment Options

3-Star Rating

Standard/Intrusion of PA messages

2.5-Star Rating

*BOB= buy onboard

 

 

 
       

BUSINESS CLASS

     

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

3.5-Star Rating

Cabin Safety standards  Click link for Details

3-Star Rating

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Cabin cleanliness

2-Star Rating

Enthusiasm, Attitude

2-Star Rating

Condition of seats, cabin interior

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Inflight Entertainment options

1-Star Rating

Responding to Requests

3.5-Star Rating

Comfort amenities, blanket etc

1.5-Star Rating

Language skills

2.5-Star Rating

Quality of Onboard catering

2.5-Star Rating

Quality Consistency among staff

3-Star Rating

Quantity of Food supplied

2.5-Star Rating

Friendliness and Hospitality

2.5-Star Rating
   

Standard/Intrusion of PA messages

2.5-Star Rating

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