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KINGFISHER AIRLINES
Star Ranking |
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5 Star
Ranking for Kingfisher Airlines is awarded to reflect the highest quality of
Onboard Services, and those aspects of ground service handling under the airline
control |
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SHORT HAUL / DOMESTIC |
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First Class |
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Economy Class |
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Detailed
Star Ranking ranking analysis is available
to those airlines participating in rating programme |
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Kingfisher Airlines : Passenger comments |
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Click HERE to expand Kingfisher Airlines travel Summary
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KINGFISHER AIRLINES TRAVEL SUMMARY
First Class : A top Quality product and service is delivered by
Kingfisher Airlines for this domestic based route network. Comfortable seats
arranged 2x2 in the First Class cabin, superb Inflight Catering and some of the
most attentive and friendly levels of service. Airport handling aspects are also
to a very high standard, setting new standards of comfort and luxury across
India - and surely set to provide a mighty challenge to the world's top airlines
when Kingfisher Airlines launch long haul, international services - expected in
2008.
Economy Class : A strong economy class product is provided - comfortable
seats, good quality catering and again set off with some excellent quality of
service delivered from check in through to the cabin services.
Inflight Entertainment : Provided on the existing domestic fleet of
Airbus A320 type aircraft, with armrest PTV screens in First Class and seatback
screens in Economy class. For the flight durations and route network this is of
the highest quality.
Staff Service : The real winning factor for Kingfisher Airlines is the
quality of staff service being provided to customers, and it is of course
critical that the airline is able to sustain these high quality levels as they
experience continued and rapid expansion. Staff deliver high standards of
service efficiency, and in a sincere and charming manner that makes the airline
stand out from the rest.
VERDICT : A young airline with ambitious expansion plans that has been
developed around the ethos of delivering the highest standards of customer
service - a very well balanced product is now in place for these domestic routes, and standards of staff service delivery are
extremely well ranked.
Kingfisher Airlines is a Quality Certified Airline (2007/8)
Click HERE to close frame
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GENERAL RATINGS |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety Standards |
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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FIRST CLASS |
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AIRPORT : Kingfisher Airlines |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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FIRST CLASS LOUNGE :
(using shared lounge facilities) |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
due in 2008 |
Service Efficiency |
due in 2008 |
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Comfort : Blankets,
Pillows |
due in 2008 |
Enthusiasm, Attitude |
due in 2008 |
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Inflight Entertainment |
due in 2008 |
Interaction with PAX |
due in 2008 |
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Washroom Cleanliness |
due in 2008 |
Cabin Presence thru Flight |
due in 2008 |
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Cabin Cleanliness /
Condition |
due in 2008 |
Responding to Requests |
due in 2008 |
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Quality of Meals served |
due in 2008 |
Language Skills |
due in 2008 |
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Dine-on-Demand efficiency |
due in 2008 |
Consistency amongst Staff |
due in 2008 |
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Newspapers & Magazines |
due in 2008 |
Personalisation of Service |
due in 2008 |
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Domestic / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Quality of Meals served |
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Responding to Requests |
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Newspapers & Magazines |
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Language Skills |
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Cabin Cleanliness |
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Consistency amongst Staff |
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ECONOMY CLASS |
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AIRPORT : Kingfisher Airlines |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
due in 2008 |
Service Efficiency |
due in 2008 |
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Comfort : Blankets,
Pillows |
due in 2008 |
Enthusiasm, Attitude |
due in 2008 |
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Inflight Entertainment |
due in 2008 |
Interaction with PAX |
due in 2008 |
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Washroom Cleanliness |
due in 2008 |
Cabin Presence thru Flight |
due in 2008 |
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Cabin Cleanliness /
Condition |
due in 2008 |
Responding to Requests |
due in 2008 |
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Quality of Meals served |
due in 2008 |
Language Skills |
due in 2008 |
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Quantity of Food served |
due in 2008 |
Consistency amongst Staff |
due in 2008 |
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Newspapers |
due in 2008 |
Personalisation of Service |
due in 2008 |
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Domestic / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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©
All Rights reserved - Ranking details may not be copied or reproduced without prior consent of Skytrax
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