|
BUSINESS CLASS : Meridiana |
|
AIRPORT RATINGS :
Florence |
|
Check-In Services |
 |
Arrival Assistance |
 |
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Florence |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options |
|
Staff : Language Skills |
|
|
|
|
SHORT HAUL / REGIONAL |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Speed |
|
|
Cabin Storage Space |
|
Staff Service Finesse |
|
|
Comfort : Blankets, Pillows |
|
Staff Experience / Proficiency |
|
|
Inflight Entertainment |
 |
Staff Enthusiasm / Attitude |
|
|
Washroom Cleanliness |
|
Interaction with PAX |
|
|
Condition of Cabin, Seats etc |
|
Staff Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Consistency of Meal Quality |
|
Staff Language Skills |
|
|
Consistency of Meal Quality |
|
Consistency amongst Staff |
|
|
Cabin Cleanliness |
|
Total Service efficiency |
|
| |
 |
