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BUSINESS CLASS : Meridiana |
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AIRPORT RATINGS :
Florence |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Florence |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower facilities |
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Staff : Enthusiasm, Attitude |
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Dining options / Food Quality |
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Staff : Problem Solving |
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Internet / WiFi options |
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Staff : Language Skills |
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SHORT HAUL / REGIONAL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Speed |
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Cabin Storage Space |
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Staff Service Finesse |
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Comfort : Blankets, Pillows |
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Staff Experience / Proficiency |
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Inflight Entertainment |
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Staff Enthusiasm / Attitude |
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Washroom Cleanliness |
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Interaction with PAX |
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Condition of Cabin, Seats etc |
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Staff Presence thru Flight |
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Quality of Meals served |
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Responding to Requests |
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Consistency of Meal Quality |
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Staff Language Skills |
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Consistency of Meal Quality |
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Consistency amongst Staff |
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Cabin Cleanliness |
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Total Service efficiency |
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