|
BUSINESS CLASS |
|
AIRPORT : Florence Airport |
|
|
|
Check-In Services |
 |
Arrival Assistance |
 |
|
Transfer Services |
 |
Arrival Lounges |
n/a |
|
Priority Boarding |
 |
Baggage Delivery |
 |
|
|
|
BUSINESS CLASS LOUNGE :
Florence Airport |
|
Lounge comfort, space |
 |
Staff : Service Efficiency |
 |
|
Washroom, shower
facilities |
 |
Staff : Enthusiasm,
Attitude |
 |
|
Dining options / Food
Quality |
 |
Staff : Problem Solving |
 |
|
Internet / WiFi options
|
 |
Staff : Language Skills |
 |
|
|
|
Short Haul / Regional |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
 |
Service Speed |
 |
|
Cabin Storage Space |
 |
Staff Service Finesse |
 |
|
Comfort : Blankets,
Pillows |
 |
Staff Experience / Proficiency |
 |
|
Inflight Entertainment |
 |
Staff Enthusiasm / Attitude |
 |
|
Washroom Cleanliness |
 |
Interaction with PAX |
 |
|
Condition of Cabin, Seats etc |
 |
Staff Cabin Presence thru Flight |
 |
|
Quality of Meals served |
 |
Responding to Requests |
 |
|
Consistency of Meal Quality |
 |
Staff Language Skills |
 |
|
Newspapers & Magazines |
 |
Consistency amongst Staff |
 |
|
Cabin Cleanliness |
 |
Total Cabin Service efficiency |
 |
| |