Meridiana Official 3-Star Ranking for Meridiana product and service quality

Meridiana product service quality Star Ranking, Star Rating analysis by Skytrax of Meridiana product and service quality

MERIDIANA : official 3-Star Ranking of Product & Service Quality

		Official Star Ranking
SHORT HAUL
Business Class
Economy Class





Airline Star Ranking formula
What each Star Ranking level represents


Meridiana : your "one-stop" passenger guide
Meridiana official 3-Star Ranking	Meridiana Passenger Reviews & Trip Reports
Meridiana "Essential Travel" Guide	Meridiana Economy class seat reviews
Meridiana Passenger seat tips	Meridiana Business class seat reviews
Meridiana Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

Meridiana is NOT a Quality Approved Airline

GENERAL RATINGS : Meridiana
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Fares : Tax / Charges info		Airline Onboard Magazine
Fares : Add-on Charges		Cabin Safety standards
Clarity of Add-on Charges		Cockpit Communications
Handling Delays/Cancellations		Assisting Families & Children
Customer Service Support		Value for Money

BUSINESS CLASS : Meridiana
AIRPORT RATINGS : Florence
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : Florence
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Speed
Cabin Storage Space	Staff Service Finesse
Comfort : Blankets, Pillows	Staff Experience / Proficiency
Inflight Entertainment	Staff Enthusiasm / Attitude
Washroom Cleanliness	Interaction with PAX
Condition of Cabin, Seats etc	Staff Presence thru Flight
Quality of Meals served	Responding to Requests
Consistency of Meal Quality	Staff Language Skills
Consistency of Meal Quality	Consistency amongst Staff
Cabin Cleanliness	Total Service efficiency

ECONOMY CLASS : Meridiana
AIRPORT RATINGS : Florence
Check-In Services		Arrival Assistance
Transfer Services		Baggage Delivery

SHORT HAUL / REGIONAL
ONBOARD PRODUCT		CABIN STAFF SERVICE
Seat Comfort		Assisting with Seat changes
Cabin Storage Space		Service Speed
Availability of Blankets, Pillows		Staff Service Finesse
Inflight Entertainment		Staff Experience / Proficiency
Washroom Cleanliness		Staff Enthusiasm / Attitude
Cabin Cleanliness		Interaction with PAX
Condition of Cabin, Seats etc		Cabin Presence thru Flight
Complimentary Food/Beverages		Responding to Requests
Price of Beverages		Staff Language Skills
Price of BOB* Food / Snacks		Consistency amongst Staff
Quality of BOB* Food / Snacks		Total Cabin Service efficiency
Availability of BOB* Food		Language Skills
*BOB = Buy Onboard