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IndiGo : Airline Not Rated

IndiGo
SKYTRAX Star Rating 2014 Not Rated

SHORT HAUL / REGIONAL

Economy Class

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IndiGo is an India based low-cost airline, and is one of the fastest growing low cost carriers in the world. It has over 500 daily flights connecting to 36 destinations.
   





IndiGo : Web Site and General Ratings

WEBSITE

 

WEBSITE

 

Language options

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Fares & Taxes info

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Visual Appeal / Ease of use

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Explanation of add-on charges

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Airline Product information

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Explanation of baggage allowance/costs

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Inflight Service information

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Seat Allocation payment service

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Buy Onboard information

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Payment Card fees

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Ease of contacting airline

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Online Check-In

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Standard of Customer support service

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IndiGo : Airport Product and Service Quality Rating

 

AIRPORT SERVICES

Check-in : Waiting times

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Paid-for boarding service

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Check-in : Service Efficiency

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Boarding Service efficiency

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Arrival Assistance

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Baggage Delivery

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Handling delays / cancellations

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IndiGo : Onboard Product and Service Quality Rating

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

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Cabin Safety standards  Click link for Details

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Seat Comfort  Click link for Details

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Service Efficiency

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Cabin cleanliness

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Enthusiasm, Attitude

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Condition of seats, cabin interior

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Cabin Presence thru Flight

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Inflight Entertainment options

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Responding to Requests

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Choice Snacks / Food *BOB

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Language skills

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Availability of Choices *BOB

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Quality Consistency among staff

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Prices of Food / Beverages  *BOB

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Friendliness and Hospitality

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Payment Options *BOB

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Standard/Intrusion of PA messages

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*BOB= buy onboard

 

 

 

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