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Hong Kong Airlines 4-Star Airline Rating of Product and Service Quality
Hong Kong Airlines
SKYTRAX Star Rating 2013 4.0 Star Rating: Good

SHORT HAUL

Business Class

 4-Star Rating

Economy Class

 4-Star Rating
 
   
   
   

  Airline Star Rating formula

  What each Star Rating level represents
 






HONG KONG AIRLINES : Web Site & General Rating
Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 3.5-Star Rating
Handling Delays/Cancellations 3.5-Star Rating Airline Onboard Magazine 3-Star Rating
Staff Grooming & Presentation 4.5-Star Rating Assisting Families & Children 3.5-Star Rating



HONG KONG AIRLINES : Business Class Product and Service Rating

AIRPORT SERVICES  :  Read the Reviews   (HKG)
Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 4-Star Rating Arrival Lounges Unclassified
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews  (HKG)
Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 2-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3.5-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Quality of Meals served 4.5-Star Rating Responding to Requests 5-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 4.5-Star Rating Friendliness and Hospitality 4-Star Rating



HONG KONG AIRLINES : Economy Class Product and Service Rating

AIRPORT SERVICES  :  Read the Reviews   (HKG)
Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3.5-Star Rating Baggage Delivery 4-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3-Star Rating Friendliness and Hospitality 4-Star Rating

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