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GOL 3-Star Airline Rating of Product and Service Quality standards

GOL Linhas Aereas
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

A 3-STAR AIRLINE

Comfort Class

3.5-Star Rating

Economy Class

3-Star Rating
 
 



GOL Linhas Aereas Inteligentes customer travel guide

  GOL Linhas Aereas Inteligentes Passenger Trip Reviews

  GOL Linhas Aereas 3-Star Airline Rating






GOL Linhas Aereas Inteligentes : Web Site and General Ratings

WEBSITE

 

WEBSITE

 

Language options

4-Star Rating

Fares & Taxes info

3-Star Rating

Visual Appeal / Ease of use

3-Star Rating

Explanation of add-on charges

2-Star Rating

Airline Product information

3-Star Rating

Explanation of baggage allowance/costs

3.5-Star Rating

Inflight Service information

3.5-Star Rating

Seat Allocation payment service

3-Star Rating

Buy Onboard information

3.5-Star Rating

Payment Card fees

3-Star Rating

Ease of contacting airline

3-Star Rating

Online Check-In

3.5-Star Rating

Standard of Customer support service

2.5-Star Rating

 

 


GOL Linhas Aereas Inteligentes : Airport Product and Service Quality Rating

 

COMFORT CLASS - AIRPORT SERVICES  :  Read the Airport Reviews  (São Paulo Congonhas Airport)

Check-in : Waiting times

3-Star Rating

Handling delays / cancellations

1.5-Star Rating

Check-in : Service Efficiency

3-Star Rating

Priority Boarding service

3-Star Rating

Airport Lounge facility  (GRU)

2.5-Star Rating

Baggage Delivery

2.5-Star Rating

Arrival Assistance

2.5-Star Rating    
 

ECONOMY CLASS - AIRPORT SERVICES  :  Read the Airport Reviews  (São Paulo Congonhas Airport)

Check-in : Waiting times

2.5-Star Rating

Handling delays / cancellations

1.5-Star Rating

Check-in : Service Efficiency

3-Star Rating

Boarding Service efficiency

2.5-Star Rating

Arrival Assistance

2.5-Star Rating

Baggage Delivery

2.5-Star Rating

 

GOL Linhas Aereas Inteligentes : Onboard Product and Service Quality Rating

COMFORT CLASS   (International flights only)

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

3-Star Rating Cabin Safety standards  3.5-Star Rating

Seat Comfort 

3.5-Star Rating

Service Efficiency

3-Star Rating

Cabin cleanliness

3-Star Rating

Enthusiasm, Attitude

3-Star Rating

Condition of seats, cabin interior

3-Star Rating

Cabin Presence thru Flight

3.5-Star Rating

Inflight Entertainment options

4-Star Rating

Responding to Requests

2.5-Star Rating

Comfort amenities, blanket etc

3.5-Star Rating

Language skills

3-Star Rating

Choice of Food / Snacks

3-Star Rating

Quality Consistency among staff

3-Star Rating

Quality of Food / Snacks served

3.5-Star Rating

Friendliness and Hospitality

3.5-Star Rating
   

 

 

ECONOMY CLASS

     

ONBOARD PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

3-Star Rating Cabin Safety standards  3-Star Rating

Seat Comfort 

3-Star Rating

Service Efficiency

3-Star Rating

Cabin cleanliness

2-Star Rating

Enthusiasm, Attitude

3-Star Rating

Condition of seats, cabin interior

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Inflight Entertainment options

4-Star Rating

Responding to Requests

2.5-Star Rating

Comfort amenities, blanket etc

1.5-Star Rating

Language skills

2.5-Star Rating

Choice of Buy Onboard snack/drinks

2.5-Star Rating

Quality Consistency among staff

3-Star Rating

Prices of Buy Onboard snack/drinks

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating

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